Time Warner Cable

Reviews 5

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Greg Bennett

If there were a way to give it a fraction of a star, I would! Went thru their mobile app to order service for my son for his apartment over the weekend... scheduled install for today... he and I got email confirm... then he waited ALL MORNING for the scheduled arrival. Called and they said the mobile/online ordering doesnt work and that they had no order for him - in spite of him getting a confirmation! When I called, they told me the order was on hold - despite, yet again, the order had been confirmed. When I asked how we would know that it was on hold since we got a confirmation AND no one ever called about the "on hold" status when there were TWO phone numbers ON the order AND two email addresses. All he could come up with was "I dont know." They couldnt figure out a way to get the hook up scheduled today so I made arrangements to pick the equipment up at the local store and asked if the gear came with instructions and he actually said: "Step by step instructions are on the website". To which I responded, "Thats really cool. So... how does he get to the website with NO INTERNET SERVICE???" Again, silence and finally an IDK. Thats not bad customer service... thats abysmal! There should be a law against calling that "customer service". When its that bad,it should be "Customer Dis-Service". That would be truth in advertising. Im getting ready to call DirectTV... Ive had it with these dimwits. It just keeps on getting better! My son went to pick up the gear and was told the last person in his apartment didnt pay THEIR bill so they would have so send someone out to his apartment to UNBLOCK it TOMORROW!!! After he took the day off today to sit on his thumbs and wait for TWC to show; then went and picked up the equipment only to be told it will be another day before it will be turned on... and he has to work tomorrow. What a goat rodeo! Can I get back the one star I gave them... thats way too high a rating for TWC!!!

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Andrew Jerman

Im only going to take 1 star off because of the overall company and give this location all the rest. I just refuse to give anything TWC full stars. After the yearly promotional pricing negotiations with TWC over the phone, I tried to get rid of my triple play package and drop to just Internet, but ended up getting pushed into an Internet + Starter TV bundle that still hit the target price range. I stopped by this location to return the old equipment, and while I was there they dropped the Starter TV package off too which made the price what it should have been all along. No hassle, no arguing, no waiting for the phone reps "slow computer" to take 5 minutes to calculate packages. You know, I almost feel like TWC corporate would get mad at this location for dropping off an unwanted package from someones service after the phone sales people wore them down into accepting wasting money on something they dont want, and that would be a perfect reflection of what kind of company TWC is. The kind of customer service I received at this location, and getting the best price without having to argue for hours is going to keep me a happy customer in a market that is becoming saturated by very viable alternatives. I was here on a weekday morning and there wasnt anyone else there, so no wait. I will come straight here next time I need to try to negotiate a bill and see how it goes.

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Joshua Bowen

I feel like every other comment i read on here is about the Time Warner Cable SERVICE it self. NOT THE ACTUALLY STORE FRONT. people need to actually post about the store front not the service you are getting from time warner cable. I have been to this office twice in the past year to replace my cable box that stopped working and to replace my wifi router that sorted out during a store. I got there around 8 or 8:30 in the morning. there was maybe 3 to 4 people infront of me both times. they had 2 windows open out of the 4 they have the first time and i was in and out within maybe 20 mins. the second time 3 of the 4 windows were open i was in and out with in 15 mins. The customer service I received IN THE STORE not the actually service at my residence was average. it wasnt fantastic by no means but its better than some of the other places I have gone. so all of you people wanting to down rate THE STORE FRONT. Think to yourself. have you actually stepped foot in to this office or are you just mad cause your DVR stopped working and down rating cause it has TWC on it? Please people be honest with this stuff. some people dont actually read the comments they just see the rating and say... nope not going there until one day they actually step foot in there and they are amazed by why it has such a bad rating.

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DJ Spin

2 Part Review SERVICE - I didnt think things could get worse than they were under TWC. But since they transitioned to Spectrum, I was proven wrong. It finally got to the point where I had to give them the "its not me, its YOU" talk and cut ties. Aside from rising costs, they now offer fewer plan options at a higher premium. They have even split up their channel offerings ever so slightly because they know the ones you want (that were once included) are now in a higher priced tier. While I only cancelled cable at this point, I can assure you that once Google Fiber gets installed, Ill be washing my hands of them all together. STORE LOCATION - As for this location itself, this trip was at least "tolerable". They have since changed their exterior signage to Spectrum but thats about it. I was there at around 11:30 today so there was no wait time. I will say that the associate that helped my was very polite. But once his fellow associates heard I was there to cancel service, they looked at me like I was the bad guy ... typical. This company seems to dismiss customer loyalty. I have been with them for at least 10 years but theyre not interested in customer retention. All incentives go to new sign ups. Thats fine ... but that business model is what will enable Google Fiber to mop the floor with you!

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Roger Way

One Word - DISGUSTING! I have had the displeasure of visiting this Cary TWC Customer No-Service Center on five occasions and EVERY visit has been a symphony of frustration. The experience, if outrageous, is consistent. Twenty or more people in line with ONE of four service windows open. Yesterday I returned one of their dime-store DVRs with a dead hard drive. After just under an hour standing in line, the No-Service rep gave me a badly beat up reconditioned unit ("Thats all we have available...") I carry it home, wait for it to run through its ridiculous 28-minute boot cycle, (AOL dial-up loads faster!) and finally a picture appears on the screen - and promptly freezes. The picture then plays for a minute, pixelates, freezes for 5-6 seconds then repeats the entire cycle ad nauseum. Great quality control, TWC! Do you even CARE? Im cutting the cable. Im going to stand in that No-Service line one last time, hand the box to them, then head to Best Buy to buy an HD Antenna and Roku streamer. Do yourself a HUGE favor - just drop in and VISIT any Time-Warner No-Service Center ONCE before letting their installers past your front door! And DO please warn your friends - Friends dont let Friends suffer through indifferent No-Service!

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