Time Warner Cable

Reviews 4

TI

Tid Bitz

I hope to be able to give TWC ZERO stars! For the second time, they have cut our line and capped it off BY MISTAKE! We have the internet/phone/cable bundle. So for 2 days, we were without any service. To make matters worse, when I called to get a tech out here asap, they said the first available appointment was 2 days out! What? A company that large, should surely have enough technicians, or even contractors to send one out to what I would consider a SERVICE PRIORITY! After escalating my request for immediate customer service and speaking with a supervisor, I was given an appointment for the following morning. Still not acceptable. But, hmm, how did an appointment suddenly become available? When it became apparent that TWC had cut our lines (a neighbor witnessed it), I immediately called back. When the person on the phone realized it was THEIR fault that I had not service, he called the dispatcher and was able to schedule an appointment within an hour. Again, hmmmm, NOW you can send someone out after realizing its your companys fault. But, dont get your hopes up, because this company rarely keeps its promises. No technician showed up. Not only that, but one phone number for TWC said they were closed for the day. So I take to their "online chat" to see if they can locate the missing technician. No one came on the chat line either. Not only do I work from home, and have lost revenue, but, we had to use up our cell phone data plans as well. The technician finally showed up the following morning, as originally planned and was completely dumb founded. He had NO RECORD of the disconnect of service for our address, or any one in our neighborhood. I kept saying that this has happened before and it needs TO STOP! He quickly reconnected our service and was very sympathetic and professional. Poor soul, has to work for such a terrible company! Over the years, we have had numerous, random outages with the phone and internet, weak signals, slow internet, modem change outs, DVR box changes, etc. Recently, after paying for our ever increasing bill, we were given an upgrade to Whole House DVR for less than our current plan. We were told we would have the ability to record 4 shows, doubling our current capacity. After installation, it still only has the ability to record 2 shows simultaneously. Total false advertising. The paying public needs to take a stand against this giant company and quit being victim to its unethical practices. We need to demand change and contact City council members, the FTC, or any other watchdog organizations. We deserve better.

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EV

Evan Levy

- Update: I filed a complaint with the BBB, and had someone from TWC reach out to me. Once I went through the BBB, they seemed much more empathetic to my situation and I wound up better off. Unfortuante it took that much for them to care, but end result was improved - If I had the ability to give them a -5 rating, I would. I feel cannot stress enough my level of dissatisfaction with the frequency and volume of complete ineptitude in trying to get internet installed in my new home. I require internet access for my job, and not having it at home is crippling my ability to work effectively, and they couldnt care less. Un. Be. Lievable. If you AT ALL have another option, RUN in that direction! They are the only provider that promises over 6 mbs in my area, so I have no choice but to go with them, and it shows. Blatant, egregious customer service nightmare. My original install date was a MONTH ago, and I still dont have service. Theyve supposedly sent a tech to my house twice (although I believe the second occasion no one showed up, I was there the whole time). Each time they fail, I have to wait over a week to get back into the system, and they cannot/will not expedite my service. First they rescheduled my installation for October, instead of January, because planning installation ten months in advance makes sense? Then when I called to correct them, they said the next available appointment was over a week away, and there was nothing they could do about it to fix their error. Then they sent someone out to my house for a "quick connect" who then failed because he said I need a full install because its new construction (which they knew back in December when I first scheduled installation). Then they were supposed to send someone later that weekend to do the "full installation" and I waited, and waited, and no one showed. I called customer service when they were over an hour outside of the window, and they said I would get a call from a dispatcher about where they were. Another hour went by, no call. Then I got someone that lied to me saying a tech came out and discovered I needed something else. Another hour later, I finally got someone to tell me that they needed to do a line bury, and the fastest they could do that was 7-10 business days, and then I would need an install scheduled after that. Really, unfathomably pathetic performance from a business.

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TY

Tyanne Chavis

TWC....now Spectrum is totally incompetent. I have had service for 3-4 yrs and it wasnt until the later of this year I started to see a real downward spiral w service. The month of October and November I was without service and techs would come out, .....claim to fix problem and after a day service , it would be interrupted again. Multiple times I had to call to have someone assess what was going on. No resolution! Might I add, I work from home and need my Internet and phone I cant work and get paid to my full potential without Internet service. My bill increased by more than $40 and my service was The crappiest its ever been. I didnt receive a resolution or compensation only that my bill needed to be paid.I set up a payment arrangement the day techs came out and paid also. Service was cut off the next day and was told that he payment arrangement was verbal only. That in anyway wasnt my fault that I was told a lie and the wrong info. They didnt want to refund my money or credit my account for days I went without service. I cancelled my service and will turn in my equipment first thing Monday. There is NO WAY IN HELL I would EVER recommend TWC/Spectrum. They are full of it and their CS team needs more training. You would think that TWC would be putting monies toward real CS training. TWC has wasted my time and money. they have no sense in resolving issues or making you feel good about being a customer. I cant believe I stayed this long. I guess I will wing it from here and make do. I will bite the bullet and wont return to doing business with TWC/Spectrum. Wish I could give less than a star.

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CH

Christopher McKeel

This is a truly reprehensible company. Please stop using Time Warner Cable. If you MUST do business with Time Warner Cable, go in person. The poor workers there are beaten down by a barrage of hate from the mistreated customers, and they rarely smile or welcome you to the store, BUT at the very least they will get the task that you ask of them done. Which is more than I can say for the online portion of Time Warner Cable. They have stolen $300 from me. They sent my payments to some guy in Rhode Island who doesnt share the same name as me. I have never visited RI, much less purchased TV or Internet services there. I spent a total of 11 hours with "customer service" trying to get this resolved. My service was never cancelled like I requested. I only received a $130 credit towards my bill rather than a full refund (and my service cancelled). I am currently trying to cancel with them, if you couldnt tell. I have not yet accomplished that, even though all of my equipment has been turned in. I am only supposed to pay $45 per month now. I went to pay my bills online as I was at the beach, they will no longer accept payments from me online due to "past issues with my billing". The past issues being THEY SENT MY MONEY TO RHODE ISLAND! So, since I was at the beach, I was unable to pay. I have now been slapped with $60 in late fees because they wouldnt let me pay online. Keep in mind, I AM TRYING TO CANCEL. Please, I implore everyone to stop using this company. They have earned every bit of that 1.4 star rating. Heed my words, anyone else is better.

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