Time Warner Cable
| Address: | 757 Main St, North Myrtle Beach, SC 29582, USA |
| Phone: | +1 844-757-2833 |
| Site: | spectrum.com |
| Rating: | 2.4 |
| Working: | 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed Closed |
Location
Photos 1
Reviews 30
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Brian Caperton
I have been a customer of TWC for several years. I discontinued my service with them about 5 months ago because I could not get service personnel dispatched within a reasonable time. I decided today to give them another try. I went to the Spectrum website (Spectrum now owns TWC) and looked at the cost for a high speed internet connection. Website showed $44.95 for 60Mps connection. Not bad! Went in to schedule an installation and was told that the cost would be over $80 for a 50Mps connection. When I told the service lady this she said that they could not give me the internet price. Was told that "Spectrum pricing" would not be available until the 15th of the month and oh by the way, the internet price is different than the price you will get if you go to the counter. Really??? I wonder if they have never looked up the definition of customer service. Now, DirectTV will be installing equipment at my house tomorrow. Do Not Recommend! (I will say that the young lady who assisted me was personable but her hands were completely tied by the company).
AA
Aaron Garrison
My experience with TWC in North Myrtle Beach has been consistently positive. Having been a customer of this company for several years, Ive had few problems in the first place, with my service offering great performance and a near-100% uptime (for internet, at least; Ive never used the TV side of the service). However, on the rare occasion that Ive required assistance, TWC and their folks have always been fast, capable, and friendly, from the front-desk receptionist when paying my bill, to the repair man when they once had to roll a truck to my place. After reading the other, negative reviews here, Ill say that, perhaps, Im just lucky in my dealings with TWC; but, for what its worth, I have only good things to say about it. All in all, I am grateful for this business and those who run it. Much thanks :)
TI
Tina Ramirez
FRAUD! We were sold our package deal when we moved into our new home and was told by the salesman that came to the door that we were to receive a $300 gift card as the current promotion. We were told wit would arrive in 3 months and when it didnt arrive I called . I was told the y dont offer that anymore by one woman and told by their resolution support Stephen, that I had to prove it and he refused to let me speak to someone that had authority. He hung up on me when I insisted. I wonder how many others were told they would get a promo that NEVER arrives. Time Warner is trrrible.
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Frederick Squires
My son tells me his Internet and Cable Service has been horrible since the day he ordered it. Internet is sporadic at best, constantly losing its connection. I cant believe he has to pay full price for the poorest of service. He was told his house is too far from the road (75) and there is insufficient power to transmit the signal that far. The trees are too tall to get Satellite Service... so he is stuck with TWC or nothing... Cmon TWC... send someone to fix the problem or reduce his charges to compensate the shortfall of Service provided by you...
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Austin Browne
Worst internet services ever. PERIOD. It isnt reliable and the customer services is garbage. Also my internet went down resently so i called customer support and not even a minute after finishing the 20 minute hold time the dude hung up on me.
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Jessica Renee
The woman I spoke to was condescending and wanted to tell me what the problem was and wouldnt let me explain myself. Rude and inconsiderate staff in the store. All In all bad service
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Marilyn Pelfrey
The "new" service is worse than the old. How is that possible? I have been trying for one hour to get service. Disconnected. I think I am talking to someone in India.
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Colman Racey
Been with twc cable and internet for almost 3 years. Aside from current outages due hurricane Matthew we have never had any issues or complaints about their services.
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Greg Tomlinson
One star is too high. I walk in at 2:16pm and there are 20 people waiting for 1 customer service rep. She says more help is at lunch. This makes America great again?
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ginnie bradley
After a big storm the while area is without wifi for 6 days. and unlike other service companies time Warner will not even estimate when devices might be restored.
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Amy Linneman
Thethe have horrible customer service and they randomly raise the bill without notice. Ifor they didnt have a manopoly in my are I would drop them in a second.
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John Pettit
Huge program choices, great service, free app for television on your smart phone, when you have a cable account for your home.
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michelle bellamy
I love time warner best service ever and they gave me free shotime and movie channel for a year
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Bruce Levenick
TWC Was bad but Spectrum is worse. TV has become something I just don,t need in my life.
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Gypsy Carpenter
They are always so nice and friendly. You might have to wait a bit though.
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Elizabeth Hopkins
Less expensive, great picture with NO pixel squares. Plus, more channels.
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Pierce Lindblom
Not good at all! (NEEDS):lower prices and MUCH MUCH MUCH better service
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Tina Stevens
I am at a hotel andthere TV is them and it is so much upsetting
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deanne sweet
Terrible staffing. Wait is unnecessary and always frustrating
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johnny bennick
Spectrum is higher price than any satilite service ,
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Kevin Mitchell
Excellent customer service!!! Two thumbs up!!
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Martha Monnett
The hours listed here are not correct.
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Marshall Jones
Slow speeds, high prices, poor service
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Harrison Cook
Great staff, very helpful.
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Danielle Mancino
Great customer service
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Chad Pike
Their service sucks
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J G
Terrible service .
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MLGODLY
do not get it ever
AN
Andy Barbera
Never again
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Reece Conley
no good
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