HTC - Wireless, Cable, Internet, Phone, Security

Address:	3840 US-701, Conway, SC 29526, USA
Phone:	+1 843-365-2151
Site:	htcinc.net
Rating:	2.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 7

Reviews 21

Shaquille Wisley

The Internet is extremely slow despite me upgrading it there is NO change! Beware of their "bundle and save" the prices online are different than if you actually break down a single service. I have home phone security and Internet and it was going to be ridiculously something like 186 a month!!! I went into the office and said why am I being quoted 30 dollars a month for a home phone Ill never use!? They claimed I needed it for the security system. I get that but Ill never use it or he long distance they threw in. So I told the, either give me the emergency phone which is literally like a penny a minute and can only be used for them to call you and you to call 911. They also tried to charge me full price for security when I already have the system in the house I bought. That monthly fee for monitoring was different online as it was on the pamphlet and on the commercial and I addressed that as well. That being said for 3 services and upgraded Internet I pay less than 60 a month. But dont plan on them calling you when they say, customer service is horrible. Multiple times including right now which is why Im doing this review I am waiting on them to call me back to move my modem and help me change my password. Ive been told 3x they will call me back and still have not. If you have the chance to go time warner DO IT!!! They have faster internet at a cheaper speed. I tried to get them again but Im not in their area

Mike Bartlett

I wish I could give 1/2 a star. Maybe its just me but I have problems almost daily. Constantly slow to load I have fiber optic 20 upload and 10 down, and I can barely get a YouTube video or even a picture posted on Facebook to load. Sometimes doesnt load at all. Im not saying theyre horrible, but if they werent the ONLY option where I live I most definitely wouldnt have them as my provider. You would think for the outrageous prices for slow internet that they would try to help or at least offer something like credit to account when you have problems so much, but usually when I call the solution is "lets reset it" or maybe "we can get someone out there in <# of days>." I hate to be negative but I pay like $85 for fiber optic internet and a landline and usually the internet is crap, but hey always the optimist my landline always seems to work so they got that right. Im glad I didnt go with the higher speed package

josh Thompson

Moved to SC from MA to an area only serviced by HTC and satellite. I called HTC and apparently talked to the shadiest sales rep they have. She quoted me for the cable service (around $30), internet (around $50 and failed to mention that was a promo price for 6 months...and its constantly in and out. Getting super fun trying to run a business with..that..), and the dvrs ($7 ea for 2). She also told me the only way we would enter into a 2 yr contract is if we added home phone. Now, Im finishing up what is apparently a 1 yr contract i had no idea i was in and a $172 bill every month.. I for the hell of it inquired about adding a home phone recently and they wanted to charge another $60 and start a new 2 yr contract.. My mind is blown.. Dish/DirecTV is lookin better and better every day...

Carol Ott

HTC provides terrible service. Not an hour goes by without a interruption in internet service. My repeated phone calls have sometimes improved service for a short period of time but eventually service reverts back to frequent disconnections. The technicians are polite but never in agreement with each other. I have heard it all. If other providers were available at my address, I would have switched long ago. I have written two other reviews in my life but I intend to start writing reviews about HTC when ever I have an opportunity. I regret I should have to give them even one star, but this will not post without any star at all. Oh I just hit the post button but I am getting the message I have no connection.

Christine and Neal Vartanian

Sick of their rising costs. We have basic and passport--no movie channels, but have a bundle with phone, cable and internet. I have never been with a company that raises prices every single year and says "oh well" when you call. Their on demand service provides absolutely nothing. Shopping around immediately! If anyone has suggestions on better way to go, post them.

Deadmom Einstein

Only offer 6 month promo rates when competition offers 12 months, Rates are GOING UP again come March 1st, Packages need to be re-vamped to mirror other companies, Price per box is outrageous in comparison to other companies. Sad part - unless you go Satellite TV way - its them or TWC - - UGH frustrating - - Amazon Fire Stick is looking good

Benjamin Miller

Internet service is less then reliable. I have a problem with my internet at least two times per month and have for years. Theyve always fixed it and have never been rude to me so at least their customer service is decent enough. If I could go with another company I would but Time Warner is no better.

Laura Brooks

They claim they dont bill you twice but im looking at my bill it states cable plus service 42.95 and basic cable service 24.00 why not make it a flat rate why they billing me twice if htc ant been the only cable service out here I swear I would not deal!!

Paige Silver

My wifi cuts out multiple times a day, often when Im in the middle of a school assignment or test. I have only had internet service from them for 4 weeks and have had to call 3 times now to have it fixed. Awful service. If I could give zero stars I would.

TJ Snyder

Horrible service, horrible customer service. Time Warner Cable is not only better product, the rate is cheaper, and stellar customer service!

Christian Scibona

If you want to pay more than $200 a month for cable and garbage internet that cuts out multiple times a day this is the company for you.

Nick Hyatt

Crappy internet service seriously awful! Other than that its all good besides pricey

Hoyt Wood

Great People , They got the Bugs out of my Computer. Now it runs Fast!

Charlie Lineback

Great Service. Friendly Staff. Very nice and helpful

Michael Hucks

Great local phone, internet and CATV provider.