Time Warner Cable

3967 Vineyard Dr, Dunkirk, NY 14048, USA

Address:	3967 Vineyard Dr, Dunkirk, NY 14048, USA
Phone:	+1 844-757-2833
Site:	spectrum.com
Rating:	2.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9AM–1PM Closed

Location

Photos 11

Reviews 15

RussianCosmonauts

If I could give this company 0 stars I would. They are a terrible company that doesnt care about the customer, except their money. They will slow your service down randomly and youll have to call them back up to speed it up. After speeding it up, it will be slow again in another week and youll have to repeat this process over and over again. Secondly, their customer service is terrible. I talked with several different agents on the phone and all of them gave me a different response and quoted me on a different price of what I should be paying for my service. Finally, this brings me to my last point of their insane billing practices. They draw you in with a low price then slowly keep raising it over time. In fact, I talked to a customer service agent and they said I should be paying less for my service after finding out I over paying for my current service, but refused to amend my bill to what I should have been paying all along. They also decreased my service speed and stated that in order to get the same or higher speed, I would now have to pay more for an upgraded service fee. This company, whether you want to call it Time Warner Cable or Spectrum, is extremely dishonest and untrustworthy. If you have the ability to go with another option, please do.

dean eggert

We have had Time Warner internet service for several years in the Westfield, NY area & have been rather pleased over all. Much like with any service, we wish the price could be lower & the service 100% perfect but reality dictates that the occasional problem may come up. We have enjoyed pretty good customer service for the most part & the field repair/service techs have always been great to deal with.

Tanlyn Duwe

They cancelled another persons account without that persons knowledge. All because they had the bill in hand. Never paid the balance due & opened an account in their name!! They should use the same security questions as if you were calling customer service. Needless to say, the unpaid balance went to collections unbeknownst to the actual account holder. Shame shame!

Sara Corsi Staley

$150/mnth for "extreme" high speed internet and land line phone (no cable tv), yet at peak times of day, runs at basically non-functioning speeds. This have been their service for 6 years. Their service hurts my work and business, if there was any other choice they would be out of business in a week. They have a monopoly in the area and they abuse it.

Jeff Archer

internet is nothing as advertised. I have had dial up service faster than this. the over all product they supply is shameful. Do not use this company if you have other options.

Barbara Spink Hajduk

I found staff working very hard to be helpful and with their new name change to Spectrum, trying even harder.

Kirschler Jennifer

Internet is never working, spend hours on the phone with them but it never gets fixed

Pablo Yung

Terrible and rude customer service !!!! They dont even deserve to have customers!!

Kenneth Weimer

TWC and SPECTRUM SUCK!!!! Cant talk to a English speaking person

Mitchell Gokey

This company lies, never same story on billing,

Adam Sweet

Terrible service and even worse customer service