Time Warner Cable

118 E State Ave, High Point, NC 27262, USA

Address:	118 E State Ave, High Point, NC 27262, USA
Phone:	+1 866-874-2389
Site:	spectrum.com
Rating:	1.8
Working:	9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM 9AM–5:30PM Closed Closed

Location

Photos 5

Reviews 5

Eric Carpenter

I have never seen so many layers of incompetence in my life!!!!!!!!! Spent 45 minutes placing my order with them on a Tuesday. Called back on Friday because I never heard anything back from them and was told my order was never entered. Was then told someone would come by to see if the line was "active" from the street to the house. So they could do my install on Tuesday. Saw someone in the yard from TWC and assumed he was here for that. My wife took the day off on Tuesday because we were told the install could take up to 6 hours. Installer came on Tuesday and informed her that he could do nothing as the line was not "active". He left and gave me a card to call his superior. Called the superior and left two messages in 4 hours with no call back. Finally called him back a 3rd time and got a hold of him and was told that he was working on it. Called customer service to complain and see how they would compensate me for my wife using a vacation day to wait for technician and my 3 hours of phone time. I was told after I paid my bill they would give me a $30 credit. Told him I thought all of the aggravation it should be more. He then put me through to the "customer satisfaction department" who told me he would authorize a $20 credit!! They then showed up for install that Thursday and I was told that the line would have to be laid across my and my new neighbors yard so I could have internet and TV. Installer put boxes in and routers said we were good and left. Got home that evening only to find that 4 of the 7 cable boxes were working and my internet did not work at all! Called and had to have another service tech out to fix that problem the following morning. I have determined that since they have no actual "employees" only sub contractors that no one with Time Warner cares. These commercials they have put out recently about improved customer service are a farce! But you have won Time Warner you have defeated me. I have never felt so depressed about dealing with a service provider in my home.

James Dupree

I agree with the post below about giving TWC a negative review. This is by far the worst customer service I have ever had to deal with. The tech that installed our cable box originally did not switch on any of the other coaxial cables throughout the house. When I called to have another tech come out and switch them on (42 minute phone call), I was told that the cable in the area was out and that they couldnt schedule a tech. I was told to call back in a few hours (around 11pm) when the cable would be back up. We added another box in the bedroom and got charged an installation fee. When I got home and turned on the box, I only had 9 HD channels. When we called and spent 38 minutes on the phone with 2 different customer service reps, they ended up transferring me to the New York office. I Was told to call back and get someone locally. All be it, when we did, we got a really nice Tech who was very thorough. He reset the box twice and still could not get it to work. The box looked like it had been dropped by the tech who installed it. To bad we cant get Comcast cable in this area. Time Warner should really step up their customer service. It is an outrage to spend so much money, for truly crappy customer service and equipment. If we didnt need the higher speed internet, I would be gone in a heartbeat. UPDATE: The box we received worked great for 4 days. Then I wake up and flip on ESPN in the morning and its gone. Back to the 9 HD channels we originally started with. That evening when I arrived home and called at 8pm, I was on hold for approximately 10 minutes before getting a customer service rep. He stated that they put me on the wrong package and fixed the box for me. Its like Norm walking through the door in the show Cheers when I call. They know me by name.

Anonymous User

If there was a "less than zero" rating for lying and deceptive billing practices, Id certainly find that star. These people sit in their offices, and on a whim, decide, without telling the customer, that they will add $20 to $40 extra dollars a month to your bill. They will do this ruthlessly, without as much as contacting you, the consumer. Trying to talk to any of their customer service representatives is like trying to talk to a catatonic in a closet. They are trained to speel one line to you, and that line doesnt change. Another thing to beware of. These people are trying hard to get your identity. Do NOT give them your social security number, or give them copies of your IRS records so they can give you a lousy senior citizens discount which only amounts to a mere $4 off your total bill. Four dollars which has already been multiplied somewhere else on your bill for you to pay next month. They also have no regard for longtime customers. New customers get the breaks. Long term customers pay for their "great temporary value". Wake up people. Cable itself will be history in less than five years. Wireless and fiber optics will completely obliterate them. Why give these greedy liars money now when they are only scrambling for our last dollar because in less than five years theyll be greeters at WalMart. Hey, do me a favor and dont shake MY hand, okay?

Alvin Allen

Just disconnect my account with Time Warner. The customer service rep was horrible. He insisted to ask me the customer survey questions before he would cancel the account even though I told him I would not answer the questions. Each questions I told him I am not answering he laughed and kept asking the questions. Also he hung up on me. Tried to take the hardware back to Time today and the line to return gear at the Greensboro location was 35 deep. Everyone there I spoke to were upset with the wait time. I switched from TW due to the poor service and unreliable internet speed. The competitors in the Triad are much better. For those who are reading this, please check out all the options before going to TW. I now understand the low ratings for the Triad area based on this service and customer service experience. I was shocked how I was treated. However, my experience with TW in Ohio and at Sunset Beach NC was great. It is sad the leadership of TW in this area allows this level of performance.

Lux Somnius Conscium

Currently in school and have not been able to connect to the internet to do my classes for the past week. Excuse my language but yall need to get your heads out of your asses and out the customer first. This big flamboyant lie about "reliable internet and affordable high speeds" is outdated and dried up. Yall deserve to go out of business permanently and i hope it happens. Put the customer first not your own stupid entertainments. Just because toying with your customers Wi-Fi is fun, doesnt mean you should do it. Hell charter is better by a lot. $30 for 60mbps? Cant get better than that. Plus charter is reliable and friendly, xfinity is the same way. Why not choose the honest route for better business and update everything and quit raping your customers for your own sadistic enjoyment.