Time Warner Cable

Reviews 4

BO

Bonnie Matthews

I had to visit the TW office to return a loaner modem that was no longer functioning. Anyone whos ever had to interface with cable or satellite customer service representatives, usually dreads the experience. I was incensed to find that my bill had increased 27 percent, including a new charge of $10.00 per month rental fee for the loaner modem. When I entered the office on a Thursday afternoon, around 2 p.m., I was surprised to find that there were only two people in the waiting area and I only waited about 15 minutes before I was seen. I returned the modem and told the representative that it was no longer functioning. In addition, I had purchased my own modem so I would not have to pay a rental fee for an item that had been previously given without a charge. I cannot understand why TW would start charging rental on a modem considering theyve merged with one of the larger cable companies. Having been a business owner myself, Id think that the merge would afford TW the opportunity to reduce the cost of services to the consumer. I also explained to the customer service representative that I was retired and on fixed income. My bill was initially around $40.00 a month for internet services, but has continuously increased over time. The last bill I received for the same service was almost $71.00. I like the service TW provides for internet. Ive had very few issues or problems but could no longer afford to keep the service if it was going to cost me $800.00 a year to use my computer. The TW representative was very understanding. She reduced my bill back to the original rate I was paying and informed me that I would have to renegotiate the cost in one year. Its not a perfect agreement, but one I can accept. I profusely thanked her and wish I had written down her name. My receipt has the name "Cole/ID #s on it and I hope its enough to ensure shell receive kudos for helping me. It may not mean anything to the large cable and satellite moguls, as Im just one person in the myriad of subscribers, but I was a paramedic working in a large city ghetto for twenty years. I gave fully of myself and truly loved my job. I comforted many, helped the sick, saved the ones I could, and positively affected my coworkers. However, the job took its toll on my physical well being and I was forced to retire. Having internet is very important to me. It affords me the ability to stay in touch with my out of state family and fire department friends. Im just one example of how a large cable conglomerate can positively or negatively affect the life of a little person.

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ED

Eden Sorensen

I have never had such a problem with a company until I started using Time Warner cable. I had the service from April 2014 to December 2014 and only received 2 correct bills out of 8. The last 3 months of fighting with the company to get me the $109.99 package and they started charging me for the $129.99 (supposedly by accident) has been a nightmare. I called at least 8 times in the last 3 months to get my bill correct and every time I got a new bill in it was always $20 to double the amount that I was supposed to be charged. Please tell me how the $109.99 package turns into $230 when you get your bill??? Also they charge you for every little possible thing. $1.50 for each outlet you use? Whole House DVR and you have to pay for each box for Whole House DVR? A promo says you get Whole House DVR with your package but fail to tell you, you get whole house DVR when you pay for each individual room.That isnt really whole house. How about write that in your promos. I called yesterday to get my bill corrected and was supposed to get a call from a supervisor at 9am today and that didnt happen. When I called back again today when I called to "fix" by bill at 11:30 after receiving no call that I was assured that I would get, I spoke to a nice gentleman who agreed with me that my bill didnt look correct and then he transferred me to someone else. Well I have never had to talk to someone that works in customer service be such a smart ***. I thought that maybe I would just cancel my account and open one in my husbands name to finally get it corrected since the first mistake happened and couldnt get corrected, well that man made me never, ever want to use Time Warner again! And this is only a few issues I have had with Time Warner. I have never had such bad customer service with a company ever! I will never recommend someone to Time Warner ever. I rather have no cable and internet then sign up again with Time Warner.

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Dennis Mann

Technical issues with a cable box prompted a visit to this office. I have long since avoided cable as it has always been a hassle, and my experience with Time Warner as a whole had been throughly disappointing. I returned the box, which, if it wasnt for the ridiculous policy that I NEED this box in order to even stream online content, I would have wasted my time. To break that down, the subscription is X, and we stream cable on a Roku, yet we still need to pay a fee to have the box that rarely functions properly. So I literally pay 10$ a month for a box, Y, that never works, and we dont use. All together, this equates to significantly overpaying for lackluster service. Anyway. Back to this visit. I explain that the box isnt working, and instead of trying to make good in the issue, she just began to refer to other things in the world that break and its just a fact of life. Soured by this 1 and a half star customer service I entertain her point. Although, yes, electronics break (using a toaster for example) I explain that nobody forces me to pay 10$ a month for a toaster that doesnt work, when I dont even like toast to begin with. Then, mandate that I need a toaster, and replace it with an equally broken toaster for the same price. So as usual, despite always walking in the door expecting a change in attitude, and customer services, I get the same were satisfied with mediocre attitude, and mountains of excuses for why they never cease to disappoint. Wondering to my self, what must go on in the executive board rooms of Time Warner while they try to limp this dinosaur technology forward, with asinine price structures, and the most dreadful of customer services. The moment there is an alternative to this nonsense, we will bid Time Warner good day.

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JA

Jasmine Ungaro

Let me first say, this review is not for this particular Time Warner/Spectrum store, but for Spectrum the company as a whole. Spectrum sucks. Their customer service is horrendous. I spoke to Grace from customer solutions who was very unpleasant. I even said I was switching to another company and she said, well your HOA uses Spectrum for cable so youre stuck with us. I said I dont care I plug the cable cord from the wall into my TV and just deal with the 18 channels. I was only paying $48 for internet with TWC. Now that spectrum has taken over they also expect me to pag $5 for wifi and for each of my cable boxes, which makes my bill go up to $75! That is outrageous!!! I have free cable so why I am paying $15/month for the stupid boxes! And I was also quoted at $60 for 60mb/s internet, a modem with wifi and three boxes. Apparently that person messed up and now they want me to pay $75!!!! No way thats ridiculous! And they also charged my account twice this month. This company is awful! Use another if you can, if youre unluck enough to live in an area that only they service, use a streaming device or service, and dont let this company con you out of your money! They WILL be hearing from me again, and they will be paying me back the money they stole from my account, and if they want me to remain a customer, they WILL lower my bill. Otherwise, good riddance!

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