Firestone Complete Auto Care

1439 S Washington St, Grand Forks, ND 58201, USA

Address:	1439 S Washington St, Grand Forks, ND 58201, USA
Phone:	+1 701-203-4858
Site:	firestonecompleteautocare.com
Rating:	3.2
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM Closed

Location

Photos 13

Reviews 13

Shawn Johnson

Usually I dont mind using #firestone Firestone Tires. Ive always had a pleasant experience and got tires at a good price while I was stationed in Biloxi. I even have free alignments for life with them. However, the one here in Grand Forks, ND. Somewhat a different story. Manager has a nice and clean shop. Employees are nice. Tires are decently priced but I wouldnt use them for anything other than tires. I had a oil change from them. Noticed a leak under my car. Upon initial inspection the drain cap for the filter housing was left off. I decided to drain the oil and check the filter. Good thing I did! They installed the filter wrong. It was completely crushed and torn inside the housing. This could have led to much much bigger issues with the motor. Like possible motor failure/seizure. Someone needs a little retaining. Ive worked on all sorts of motor vehicles and boats for a little over 15 years. The first thing I learned is if something doesnt fit DONT FORCE IT! Take it off and check that youre not doing something wrong. Beware!!!

JoEllen Paintner

My husband and I have been going to Firestone for awhile now. We feel like we have to return due to purchasing tires there. We are now done using this business. We believe they conduct their business in a dishonest manner. Just today we brought our car in for a tire rotation. Of course they call with other "problems" they found. They recommended an oil change. We agreed since this is our daughters car and we werent sure of the last time she had the oil change. Once we looked into it we realized she had changed it recently. My husband went to Firestone and asked them about why they would recommend an oil change when it wasnt needed! They actually said, "we only recommended it, you chose to do it." This isnt the first time we have felt they falsely reported car repairs. Customer service just doesnt exist here. No refund, only arguments.

Joyce Muz

The work that we had done, oil change, battery replacement, etc. was reasonable, but when I picked up the car, they suggested another $540 of repairs for seals in the pinion/differential transfer case because of seepage. I asked if there were cheaper options, if it could be delayed, if there was an option of topping off the lost fluids. No, dont delay, cant do were my answers. I grew up around used cars and farm repairs, so thought this sounded a little fishy. Took it to a different, reputable mechanic who checked the fluid levels, told me fluids were like new, and seals had minimal seepage, no leaks. Cost me $16. This kind of treatment just to boost sales is JUST NOT RIGHT! Lost another customer.

myfavorites1016

dont like firestone at all , way over priced , $ 420.00 was quoted for a spark plug and wire replacement , not possible . and they estimate one hour for oil change , cant see that possible I normally go to auto experts in grand forks , 66.00 per hour and ALWAYS are good on their work , they are honest , been going to auto experts in grand forks for almost 8 years , excellent work they do , EVERYONE try auto experts , I have the papers on my spark plug replacement and wires , ONLY WAS $ 186.00 auto experts was , you tell me how they come up with $ 420.00 , hum .

Madyson McCauley

Awful service took almost 2 hours for an oil change. They backed my car into someone elses car and lied about the amount of damage. Rear right side of bumper is cracked and I need a new tail light. I did not have to pay for my oil change so thats good. As customer service goes they are quite nice just need to hire on more people or not take on so many cars and need to look before they back up. I have $2000 dollars in damages that have to be fixed now. Firestone agreed to pay for those damages and to pay for my rental car. Over all I will not be taking my vehicle back.

Evan S

The quality of work isnt bad here. Its the time it takes to get the work done. Have went to Firestone multiple times because their prices are reasonable. The last two times I have been there have put me over the edge. Each time I went I had an appointment. The one time it was for an oil change and it took over and hour for them to complete. This last time on 1/21/14 I went in for a oil change, tire rotation and alignment. It took 2 hrs and 40 minutes. I expected it to take 1-1.5 hrs to complete. It was super annoying how long it took. Never going back.

Drew Leehan

People bring vehicles to shops like this because they expect professional service and work to be performed when they say it will be completed. This shop has a very difficult time in performing work on time. Dropped a vehicle off at 11am, but after calling to check on progress work hasnt even been started at 4:30pm..... not very professional. Shame on me though, Ive experienced this each time I have used this shop and still used them again. Last time used, guaranteed!

Stephanie Davis

It took 2 hrs to get my tires changed and then they couldnt explain the bill to me. Oh and cant forget the $114 bill they hit me at the end for and alignment. Danny and the manager were rude and disrespectful. They said demeaning comments. I will never be back to the place. I went there because Firestone is the only place I go to back home and they are always friendly and nice plus they give you great deals, well that wasnt the case here.

Bill Boyd

I am from the Twin Cities and when visiting my daughter for the weekend realized a wheel bearing was out in my truck. I was glad to find a place that was open and had time available to work on my truck on a Saturday! Tim was able to get my truck on the rack and diagnosed within an hour! Tim was a great help to me and my family!! Thank you Tim Vick!!

Maynard Herting

Best shop in town. They get the work done quickly and at the right price. Tim and Troy give you advice as to how they would perform the work as if it was their own car. Excellent sales and promotions. The shop is close to Starbucks if you choose to wait. Can usually get in for maintenance and service within one day. Highly recommend.

Ethan Reed

Got my 2017 WRX aligned here and I gotta say the tech really knows what he is doing! Its lowered on performance suspension and I would never say it was a easy alignment and they got it on point with no pulls! Sales staff there kicks butt and I would recommend!

Brittney C

They are way nice and helpful. They will walk you through everything and talk with you about your needs. They are not pushy. They will give you their recommendations but dont make you feel uncomfortable. Great financing options cause car repair can get costy.

Kathryn Walrath

Good price for an oil change by using an online coupon and the employees were friendly but 4 hours for a simple oil change is far too long. I had an appointment at 10am and my car was done at close to 2pm. I will not be going there anymore.