American Automobile Association (AAA) - Dallas, Texas (TX)

8160 Park Ln #305, Dallas, TX 75231, USA

Address:	8160 Park Ln #305, Dallas, TX 75231, USA
Phone:	+1 214-706-3000
Site:	texas.aaa.com
Rating:	3.6
Working:	9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 10AM–2PM Closed

Location

Photos 10

Reviews 9

Andrew Kim

AWFUL CUSTOMER SERVICE Donta Howard: Manager Dee Clinton: Employee Honestly, I believe AAA is an underrated insurance company. People in Texas may not be too familiar with them, but I believe its better than other insurance companies, especially, in Dallas. Before you become a member and receive quotes, they treat you well. HOWEVER, once you pay and they receive your money (for COMMISSION), they totally ignore you AND dont follow up, either. Im speaking from personal experience and this has happened on more than one occasion. If you ever try to get a hold of them OR their supervisor, they NEVER ANSWER OR RETURN A PHONE CALL. ANOTHER THING, my home address on file is incorrect and the least they could do was clarify, to ensure that Id receive it in an orderly as well as timely manner. HOWEVER, I was just informed by the 1-800 number today and I shouldnt have to go through all of this trouble myself. This is COMPLETELY UNACCEPTABLE AND INTOLERABLE. If you do decide to use AAA, then look elsewhere to ANOTHER AGENT AND MANAGER.

Micah Pack

I switched to AAA Texas because I saw they were rated high in some polls and my boss recommended them as well. My agent is very helpful and he hooked it up with some discounts that saved me some money. With that being said, I filed a claim with them last month because someone hit my car who happened to also be a AAA Texas insurance holder. While I was with Geico, all i had to do was go to a repair shop drop my car off, pick up a rental, and everything was paid for and hassle free. Not the case with AAA Texas. Long story short, I paid out of pocket and theyre dragging their feet to pay me back. The claims adjustor (Kayla Rushing) out of the DFW area has been little to no help. She wont return phone calls or emails. It wasnt until I called her manager that I got an email response. Save yourself the trouble. Go with another insurance provider. Im switching back to Geico first chance I get.

Beth Ellsberry

The reason I gave it 4 stars is because of one person who went out of his way to help me make sure my homeowners policy was accepted. This is Grayson, who was so personable and helpful; without him, after the nasty letter I received from AAA telling me my policy would be cancelled in a months time, I would have found another provider. This is coming from a AAA member for nearly thirty years.

Ronald Woods

if I could rate a zero I would. I called for a tow they sent me a guy to jump off my car that was not the problem so had to call back for a tow again waited a total of five hours. i get a letter saying I used up my tows for the year the one day counting for two. I can not get a person to respond to my letters. Horrible service but they sent me a renewal notice ha! AS IF!

Diane Collier

These folks have continued their exemplary service for many years. Whether Ive locked my keys in the trunk in the rain, needed a jump start or run out of gas on the top of an airport parking garage or in its bowels downtown. Timely dependable service like no other. I will never be without a membership!

Claudia Ludwin

Just switched both my auto and home owner insurance from AARP to AAA and saved some money sales agent Ronnie Lerma was outstanding taking care of all of my needs and was very pleasant to deal with after having a terrible day up until that point. Thanks Ronnie!!!!

Spike Shang

Your experience depends on who you meet. I met a very nice specialist, Denean. She was very hospitable and helpful!

John Fournace

No Times on Google Maps

berry middleton

So far so good