Automotive Specialty Services

Address:	1049 OH-83, Avon, OH 44011, USA
Phone:	+1 440-937-2886
Site:	automotivespecialtyservices.com
Rating:	4.6
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 25

Reviews 4

Jonny Ringo

Have had mixed reviews with this place. I recently got a coupon for a free/lube/oil filter and vehicle inspection, so I figured Id give them another chance and dropped off our 05 Ford minivan. It had several problems which I was aware of through our normal mechanic. Automotive Specialty got the oil change done in a timely fashion, and provided an accurate assessment of the additional maintenance needed at a reasonable estimated cost. I had the work they quoted done by my regular mechanic, because Im stilll a bit gun-shy about Automotive Specialty from a prior bad experience. I last dealt with them about six or seven years ago, approximately. I had taken them a 97 VW Jetta that would die as soon as the underbody would get wet. Go through a car wash? Drive through a big puddle? The engine instantly quit. I have family who raved about Automotive Specialty, so naturally I took it to them specifically to diagnose and resolve that issue. I spoke with the technician doing the work on the car, and he insisted that he could not replicate the problem no matter what he tried. I asked him if he simply ran the car through a car wash with an undercarriage spray wash, and he evaded the question. He suggested that "he knew what the only thing was that could cause that problem" and I trusted him at his word. A bill for a cap and rotor and about $1000 later I drove the car out of the lot straight to the car wash down the street. The engine quit as soon as the wash started. I took the car back. I got an assurance from them that they could not replicate the problem in the shop, a new quote for another approx $500 for (if memory serves me correctly) a set of wires. And (memory definitely serves me correctly here) a very poor attitude from the tech when I suggested that after he made the second set of repairs, simply drive the car through the corner car wash to confirm the problem was resolved. After picking up the car from this second stint I, of course, drove it through the car wash. Car - you guessed it - dies immediately. So the tech at Automotive Specialty wants me to bring car back, and charge me more money to start tearing the car apart to diagnose the problem. He is insitent that no one there could not replicate the stalling problem, and they never saw any value in trying to, as they were "fixing" the only things that could cause what I was experiencing. He could never provide a satisfactory answer to my question as to why I still had the problem occurring if they had fixed it. Nor was any attempt made at the time to acknowledge my frustration that the money I kept shelling out was going towards repairs that never relieved my cars specific problem. So I found my current guy. Upon his inspection he seemed shocked to learn that I had just a matter of weeks prior had the cap/rotor assembly and related wires changed out, because to him they appeared to be in the condition he would expect of the original parts. He took the time to show me what he was seeing, and the condition of the parts he pulled out, that I was told had been replaced, was quite poor, to say the least. So I paid a second time to replace the cap and rotor assembly + related wires. I never had the problem reoccur for as long as I owned the car. To be fair, I was so fed up with the situation that I never pursued it with Automotive Specialty. The family member who recommended them still loves them, has had significant repair work done by them, and has never had any experiences similar to mine. Others speak well of them also. So it seems like my issue a few years ago was hopefully a fluke. (Albeit one of considerable frustration and expense) As for now, Ill continue to get my oil changed there, and get second opinions on any work they quote me. If they continue to be on the nose with their estimates, I may give them another shot to do more significant work.

Judy Dickson

Absolutely the best place to take your car, people there are friendly and make you feel so welcome the minute you come in the door. They are honest and more than open about making sure you understand what needs done. They loan you a rental car to get your thru any repairs, or even for just an oil change. I cant say enough good things about them. I am on my own now taking care of my auto and I feel that I can trust them completely. On top of that, whenever I get in trouble and have a problem I can take my car right in there and they address it right away, who else would give you service like that, not many. Thank you Automotive SpeSpecialty Services and a special thank you Diane and everyone for giving me one less thing in my life to worry about, I know I can depend on you. UPDATE, last week took my car in for a check up and some issues and was taken care of right away, brought my granddaughter in and she did not want to leave. Anyone hear of a child not wanting to leave an auto repair shop? She loves the attention and I appreciate the care I get.

TheIncredibleAshie

So far, my experience has been wonderful. Very friendly, welcoming and knowledgeable staff. I took my 2008 Ford Explorer in last Friday for an oil change and inspection (since it was a new to me but used car recently bought) to find out any hidden issues. They let me use a loaner van so I could still get to work on time and called me a bit later in the day with their findings from what I had mentioned with my own concerns. Their quote was thorough and detailed when I spoke to their mechanic. He was extremely patient when I asked questions and answered them without hesitation, which set my mind at ease with his skill and knowledge. They let me keep their loaner for the weekend so I wouldnt be without transportation and I got my baby back today! They made amazing time with the work needed and helped out price wise with what coupons they were currently offering. Diana is a very lovely and classy lady and was extremely professional. Thank you for your hard work, everyone at Automotive Specialty Services! You guys have earned another long time customer!

T.K. Sislers

We needed to find a place to do my rear brakes so I called yesterday after hours and left a message about getting my rear brakes done on my Jeep Patriot. Surprisingly, they called back within 15 minutes since they were still there working late! Set up an appointment for the very next morning(today) at 10am. Wow- what a nice, clean, welcoming facility with free Keurig coffee station, cooler with water bottles, clean restrooms and free WIFI. There were were a number of senior citizens waiting for their cars as well and the kindness and patience the staff/technicians had with them was impressive(yes, I eavesdropped having never been here before!). You can see the shop floor thorough the big windows/doors and it looked pretty spotless to me. Cost was exactly what I was told on the phone by Diane, no surprises or "extra shop fees". I think we found our new repair shop for our vehicles. :-)