US Post Office
| Address: | 36225 Detroit Ave, Avon, OH 44011, USA |
| Phone: | +1 440-934-7145 |
| Site: | usps.com |
| Rating: | 2.7 |
| Working: | 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8:30AM–2PM Closed |
Location
Photos 1
Reviews 12
JO
Joe Fish
Inept, rude, careless, and clueless. Unfortunately for those of us living here - that’s Avon OH USPS. We all generally accept the United States Postal Service is a bit of a running joke when it comes to customer service, so it cant get much worse, right? Wrong. The staff at Avon Ohios USPS branch are disappointing on a much deeper and surprising level. I lived in NYC, Boston, and other, smaller cities for years before moving here and aside from a hiccup or two USPS delivered reliably in those massive cities, and if there was an issue the branch employees certainly werent all "ponies and rainbows", but they werent dismissive or transparently disgusted with your audacity to ask for them to assist you by doing their job either, and issue generally get resolved, frustrating as they may be. In Avon, however - they managed to make the rest of the USPS infrastructure nationwide look as efficient and customer-focused as Google by comparison. Ive lived here six months, and within that six months Ive had to hunt down THREE different Priority Express shipments coming to me – mainly because they have been mis-scanned somewhere along the local branch delivery workflow or simply dropped in a random neighbor’s mailbox or on their doorstep (delivery to wrong house happened to us TWICE- and not at all a next door neighbor). Luckily people here are generally neighborly and will bring you your misdirected mail. Now that I think about it, they’ve probably been doing it regularly enough for so many years they consider it a social engagement tool. Their special brand of “let’s see how much we can frustrate the customer and show them we don’t really care at all” stem from simple neglect and LAZINESS. If they are busy they’ll scan your package as it arrives at the local warehouse, and then – before going out in the truck, and mere seconds after scanning it into the warehouse – they scan it again as “delivered to customer’s mailbox” or “delivered to agent”. Most of the time, if the package arrives on time or close to on time no one would notice this. But when your overnight package is days late (AGAIN) you start to notice things like this – those warehouse and customer’s residence scan being mere minutes apart. So what happens when for ANY reason your package gets mishandled between the local warehouse and your mailbox? The blames on you because it “says right here we delivered it – and if it says we delivered it we did!” That’s not paraphrasing. That’s a direct quote from a customer service rep there. One, I might add, that never asked what the tracking number was, what the tracking said (which contradicted itself saying it had been delivered AND that the new estimated delivery date was adjusted past the original delivery date to indicate the following day would be the new delivery date. FOR AN OVERNIGHT PACKAGE. USPS actually has a very nice app for seeing what’s coming to you, when it should arrive, when it did arrive and where it was placed on your residence, etc. The problem is the system is only good as the employee’s adherence to process. Avon employees obviously don’t care about process. What they care about is what’s most expedient and effortless for them. Half of our incoming packages don’t even get scanned in the system, of the other half its split between getting delivery conformations hours or days before the package is delivered to getting confirmations hours or days after they have been delivered. Yes – great system that could help many relegated to less-than-uselessness by the ineptitude of a handful of employees at the last mile of the workflow. It’s truly a shame.
SA
Saoirse Kelly
I tried to pick up my new post box key, the staff refused to answer my basic questions & tried to bully me (clearly a tactic that has worked for Tish before). She flatly refused to answer the question, & then claimed she was going to "call the cops." I invited her to do so, as maybe them i could get my question answered. She started to freak out & yell at me that they were "filing a complaint" against me. I laughed in her face. For the record, after checking with my leasing office, they answered the question very easily & without any threats. I then called the post office to collect names, Tish screamed into the phone (again) that they had "filed a complaint" against me & that I was banned from the post office. When I asked for what & with whom, she hung up the phone. I then called Avon police department to see whether Tish had the right to ban me: she doesnt. The three women in the post office today are abusive & bullying, its clear theyve used this tactic successfully before. They assumed bc I rode my bike & have weird hair that I had no power & attempted to deny me my legal rights. I will be taking this up with the postmaster.
HE
Helen Motto
Worst post office ever. What a joke this place is. We never received a package but the tracking number reflected delivered. I called because the postman filling in for the day advised to contact Gayle. I called and she was so rude as if I was an inconvenience. She advised they had no package there. I requested the postman contact me the following week when he returned from vacation. I never received a call from him however, 5 days later, Marquita (no idea if thats how you spell her name) called me and advised they had a package there for me. It turned out it was the package that was "supposedly" delivered previously. Flash forward to two days later. My husband and I are currently at the post office as I am writing this review. The same lady who called me on Thursday says to "we dont have a package here for you" Really?!?!? Not to mention her friendliness level is sub par at best. Clearly this place is a cluster. Bad service, unprofessional, and unorganized. We will be using UPS or FedEx in the future. Id rather pay more to know things will be delivered.
JA
James Krasula
Tracking Claims to be delivered.. Not Delivered and No Explanation on Why Tracking Says Delivered.. I called Local Office. They do Not have a Post Master and will do nothing about a complaint. They tried to contact Postman, he did Not answer... Our Tax Dollars at Work. Time Sensitive Package MIA...
ED
Edward James
Extremely rude staff, the employee was angry that he had to break a $20 bill and said "its only a dollar how do you not have a dollar" then he slammed 2 stamps on the table and turned to the next customer.... thanks for the free stamps but the attitude was not appreciated.
CH
Chris Vitale
Gayle is the absolute best of all times! What an outstanding experience. Complicated order, early morning on a Saturday and she went above and beyond and was a pleasure to work with!
MI
Mike Vakos
This place is always terrible service when you go in... One clerk and 10+ people deep... I saw 6-7 walk out... No urgency in any workers... Government at work!!!
CA
Cameron Meyers
Love our regular mailman! That is where the love stops! Have had to deal with Gale a few times, she is extremely rude!
JA
James Johnson
Very rude to customers and just rush you out of there with no professionalizm
RO
Ron Coulter
Gale is incompetent and rude
MA
Matthew Ross
It exists!
JO
Joe Copeland
Its here