David Frey Plumbing LLC

382 Avon Belden Rd, Avon Lake, OH 44012, USA

Address:	382 Avon Belden Rd, Avon Lake, OH 44012, USA
Phone:	+1 440-933-2855
Rating:	4.3

Location

Photos 1

Reviews 5

Dmitry Drubitsky

After reading other positive-sounding reviews, we decided to give David Frey Plumbing a try when our hot water tank stopped working on a Saturday morning. We were quoted $180 for the drive to us plus up to half an hour of work from their tech because it was "emergency hours" (weekend). Since we firmly believed that our tank was going to need either a major repair or replacement, we felt this was acceptable, especially since it would go towards the price of a new tank. The tech arrived within 10 minutes of our call since we live so close to Avon (Westlake), but after getting into our basement, he simply pressed a reset button and the pilot lit just fine. Apparently, there was nothing actually wrong with the tank. The entire episode lasted 5 minutes. Now, we are a new family with a 6 month old child and a new house, so we already have expenses up to our eyeballs. Although the service we received had value, we felt that 5 minutes and a press of a button wasnt worth $180, but we paid it anyway and let the tech know we would talk to management to see if they would be at least willing to charge us their standard non-emergency rate of $90 due to the nature of the issue and speed at which it was resolved. We were not looking for a full refund. If not, then a polite decline would have also been acceptable. Instead, Davids daughter became NASTY with my wife on the phone, saying that was the "cost of doing business" & claimed that the $180 was what the company had to pay the technician for his 5 minutes. A follow-up call from David himself led to MORE NASTINESS and a THREAT TO SUE US FOR SLANDER because we said we would like to let others know through reviews how horribly we were treated when we contacted them after the service was performed. A little common courtesy and respect goes a long way in our book, and David Frey Plumbing proved that they do not care about their customers. We will not be giving them any more of our business, and urge you to do the same!

Beth Weber

Always a pleasant experience. We have used Freys plumbing for years. Friendly, efficient and fair. I called in today for a non emergency issue and set up an appt for next week. 5 minutes later they called back and said they could send someone who was close right now! He was in and out in 30 minutes and I can go on with my day. Highly recommend.

Joe Smith

Amazing customer service. Mr. Frey is extremely knowledgeable and helped resolve our plumbing issue with speed and efficiency. Price was reasonable and well worth it. Thanks!

Eric Stiffler

These guys did right by me. Got one heck of a root out of my drain pipe, at a fair price. Will use again

Susan Caston

They did a great job replacing my sump pump and charged a fair price.