Hercules Moving & Storage

1015 Fairbanks Ave, Cincinnati, OH 45205, USA

Address:	1015 Fairbanks Ave, Cincinnati, OH 45205, USA
Phone:	+1 513-251-2593
Site:	hercules-moving.com
Rating:	3.8

Location

Photos 21

Reviews 7

Arick Stall

I HIGHLY recommend looking elsewhere. I was shocked to get over a $600 charge to move our 2 bedroom apartment (1 room was a baby room) 1.4 miles down the road. The website claims they "will be there" but after they missed the 2 hour window by another hour plus, we had hoped for some form of communication. We called them to get answers. I dont necessarily blame the guys that helped us as they did move the big stuff out as promised. But I am very frustrated when the total charge included the frequent smoke breaks, the trip to the grocery, and the break for McDonalds. So, we were charged for the entirety. My estimate was around 35-40 minutes for smoke breaks. We were their second move that day so they were already exhausted. Thats not the moving crews fault, thats poor organization and business practices. At this juncture, it has been around one business week and unfortunately no responses yet from customer service or ownership after we called them to talk about the experience. It really sucked all the fun out of us moving into our first home as a family. They were hanging around until nearly 11 at night, so I wasnt able to put the babys crib together. The whole situation has been upsetting, and not because of the money. But because of the feeling of being violated or taken advantage of, and then ignored afterward. We were going to inquire about a partial refund for one hour (or $90 refund) based on our experiences. But again, Im not feeling optimistic about any sort of proactive communication on the companys part, not to mention any sort of refund for this experience. $90/hour sounds good, but its part of the game. And we still have a lot of stuff to move that I had them leave, as I was just trying to push to get our stuff to the house at a decent hour. Dont over think it, just spend more money on a more reliable and decent company. It is quite rare for me to post such a negative review, but its left such a bad feeling with me and my family. Whether you are doing a long distance move or just a few miles away, do your research.

Anonymous User

I wish I could give this company a negative rating! Stay away from them. I hired them to move me on November 29, 2011. I had lots of totes packed with my possessions & they were all clearly labeled as to contents & which floor or room they were to go. The movers completely ignored the labels & it has taken me over a month to unpack the boxes & carry things upstairs that were left downstairs & upstairs to downstairs. Lots of breakage & lids to many totes were cracked. In addition, a drawer to a chest was damaged & I have been waiting for about a month to have that fixed. (Needless to say, no one called to give me an update.) They reassembled a bookcase (wall to wall & floor to ceiling) incorrectly & it now sways from side to side. I am going to have to get rid of it because it would be fatal to my dogs or me if it should fall over. Also, when I unrolled a carpet that had been in front of another bookcase, I discovered a large crack at the base. Finally, I discovered that my IPhone was missing. I had just bought a new one & was going to sell the old one online for $65.00. I had put it in a stackable plastic drawer with the box from my new phone, & a charger cord. All have disappeared. Obviously, I cannot prove that one of the movers stole it, but no one else has been here since the move. I didnt steal it from myself & it didnt grow legs & walk off. I was very nice to these guys. I went out & bought them soft drinks from McDonalds & even gave them a $100.00 tip! I have complained to the owner & his indifference is almost as galling as the damages I have suffered. Again, hire this company at your own peril!!!

Gabrielle Campbell

Never ever ever ever ever ever ever ever EVER use this horrible company! After having a booked appointment with them they completely stood me up. I waited for them an hour longer than the "window" they gave me before hearing from them to tell me they would be another hour longer. Another hour went by and they never showed. The lady on the phone told me she would track down the driver and have them call me. The office is now closed, no one is answering their phones and my stuff is literally sitting out waiting to be moved. Not to mention my poor 8 year old daughter was stuck hoping to move and i had to explain to her that some people are just unreliable even when you are willing to pay them. Worst company ever, use at your own risk. You have now been warned

EKAGAR SINGH

Never ever book this company service because they are worst in customer service. I called them to book their service and lady confirm me for the next day with a 2 hours window that their guys will be at home and helped me in moving my furniture. But , when the time comes nobody showed up and when I called the lady about it she was saying she is trying to arrange someone and she was rude too. I called her couple of times but her answer was same and she told she is going home at 3.30pm on Saturday and told me to call back on monday and she will arrange something and we got stuck with them . So , please never used them they are worse , at the time of booking they are sweet but they can ditch you after booking too.

L. Schroer

I had a great experience with an out of state move using Hercules. The rate they charged me was significantly less than I was quoted for at a big box mover, and it was also for 3 men, instead of the 2 men big box mover quote. There was no damage to my stuff. The movers were all polite and knowledgeable and asked where I wanted everything and gave me no trouble or hassle. I have only had experience with one other moving company in the past, where they tried to steal my belongings and broke my stuff (and hid it). This is certainly not the case with Hercules. I would use them again in a heart beat.

Justin B

TERRIBLE!! I set up 3 movers a month in advance (we have a jukebox that takes at least 3 people to move). 2 people showed up, when I asked where the 3rd mover was, they simply said he called off. When I told them they needed to try to find a 3rd person, they hopped in their Truck and left. Calling the office did not help, the receptionist told me I needed to find someone else. We had to be out by the following day, and this was a disaster, please do not use this company!

lisa brandenburg

Had clients call them 6 weeks before theyre closing date to schedule a move and this company called them less than 18 hours before their scheduled pickup time to let them know that they did not have any movers available. Ended up costing my client double to find someone to move them on such short notice the last weekend of the month. Extremely unprofessional and poor business practices absolutely would never recommend them to friends, family, or clients!