Fritz Baumann & Sons, LLC

1540 E Gates St, Columbus, OH 43206, USA

Address:	1540 E Gates St, Columbus, OH 43206, USA
Phone:	+1 614-444-5522
Site:	fritzbaumannplumbinginc.com
Rating:	3.3
Working:	7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM 7:30AM–4:30PM Closed Closed

Location

Photos 20

Reviews 8

Kate Tokar

We hired Fritz Baumann to replace a faucet in our kitchen. We live out of state, so we tried to be sure and hire someone trustworthy. Before okaying the installation, I tried to be make sure I understood the cost of the work and the faucet to make sure it was affordable. I was told there is an $80 service fee and $70 an hour for work, so it would be $150. I asked the cost of the faucet and I was told it would be under $200. So with this information I assumed the cost of the work would be $300-$350. The next day I saw on our bank card statement we had been charged a lot more than this. After working with Fritz Baumann I have learned a few things you probably could benefit from knowing. 1. There is an $80 service fee. It DOES NOT go toward labor. 2. The work is $70 an hour, regardless how much of the hour you use. There is no prorating. 3. They will mark up the faucet and parts, which I know is common practice. However, I didnt expect $70. I was told by Fritz Baumann it costs more because it is higher quality. I spoke with Moen and that is NOT the case. If the faucet has the same model number it is EXACT the same as what you can purchase at a home store. A positive for this company is I believe they do good work and responded quickly. However, I asked to speak to the owner (or manager?) and he didnt call me back for three days. When we spoke my goal was to let him know how the communication I had when setting up the service could have been improved. As an owner of a business I assumed hed want to know how to improve service to future customers. Unfortunately, he kept telling me they had told me all the above on the phone, which wasnt the case. That was exactly what I was trying to communicate. He told me how they have thousands of happy customers, but I told him they had lost us. His response was, "I dont mind losing customers I dont want to work for." Well, that sealed the deal for me. I wasnt ugly and didnt raise my voice on the call. Just simply wanted to let them know how they could improve their communication to avoid customers being surprised by a large bill. But I guess hes pretty confident theyve got a good thing going and dont need customers. Sadly, we will not be using this company in the future.

Betsy Skrobot

In one word, EXCELLENT! Baumann and Sons came out to a house we are rehabbing, and replaced an old water heater, repaired a wobbly shower valve connection, pulled and replaced toilets, and removed a shower (just to name a few things!). Service was fantastic! The plumbers took extra care with every detail, right down to cleaning up after they were done! I would highly recommend them for everything from the littlest to the biggest plumbing work!

Matilda Salmon

We had them replace the old lead drain pipes from the upstairs bathroom. Because this is an older home built in the early 1920’s, the bathroom floor is concrete and tile. We wanted the work completed without damaging the floor. Fritz Baumann Plumbing was the one company able to ensure they could complete the job as we wanted. They also installed a new comfort height toilet and wall grab bars. The job was completed in a timely manner.

Jill Jentes Banicki

I have never experienced such poor customer service from a company. And from the owner no less. If you want a company to stand by its work, dont use Fritz Bauman. We had called the company back after a leak continued. They would not leave without collecting $150 and no work was done. If I could leave no stars, I would. They dont stand by their work and so unprofessional when trying to work things out.

Sean Havern

Tom removed our old hot water heater and found leaky pipes. He replaced the pipes and installed the water heater with a pan because our basement is finished. He was very courteous and knowledgeable. I would call Fritz Baumann Plumbing again!

Brie James

Came out very quickly as I couldnt quite get the water to shut off and it was leaking quite badly. Price seemed fair, given the late time and fast service.

Bill Smith

I called in for an estimate twice, only to be told someone would get back a hold of me...no return call.

Tim Chiles

Quality workmanship performed by reputable professional plumbers.