The Waterworks

Address:	550 Schrock Rd, Columbus, OH 43229, USA
Phone:	+1 614-253-7246
Site:	thewaterworks.com
Rating:	3.5
Working:	Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours

Location

Photos 56

Reviews 4

Steven Capizzi

These guys are far from being real plumbers...they send kids to do a real mans job and we had to call them back 3 times to fix their own mistakes....they perform work that is not up to code - last year they did a job for us, but it was paid for by the city of Columbus here in Ohio.The city approved us for a back water valve and they footed the bill paid directly to the contractor - in this case it was "The Waterworks plumbing company. My guess would be about $ 10,000 worth of work all paid for by the city of Columbus due to a sewage back up in the main city sewer line that runs behind our house - the pressure was so strong from this back up that it lifted our basement toilet right up off its foundation and flooded our basement with 8 inches of raw sewage from one end of the house to the other - ruined antiques and other valuable stuff too. Now, heres the real problem....today I called them to let them know that the city sewer dept. came out to my house today to help me figure out where the raw sewage smell that we had been smelling lately was coming from -as we have been smelling it for a few weeks now and couldnt figure out where it was coming from...turns out that "The waterworks plumbing company installed a vent tube for the plumbing lines that vents right into our basement instead of venting it through the roof of the house like it is supposed to and also for it to be deemed up to code. Well, to make a long story short - the CSR that I spoke with on the phone argued with me stating that she didnt show an invoice where they did any venting work on our house - and when I told her that I would take a pic of it and send it to her - she said that that wouldnt be necessary - but they would not come and fix the problem for free and we would have to pay for something that was not our fault in the first place - Im thinking about calling the "BBB" and get them involved...and maybe even the media.....So if youre looking for an experienced plumber - dont call on the waterworks - get some old man that has been doing it for years - not some youngsters that dont know what they are doing. ****UPDATE**** - And I just noticed that you only get a response from the owner if you give them a good review - Im gonna get something done about this - they are gonna make this right...!!!

angela Marie

Had plumber from water works come to fix a drain backing up into bathroom sink. He put a snake down drain line didnt pull anything out but put hose down saying it was now clear ok so when we hook everything backup and attempt to use sink the drain again backs up...clogged. Just like it was when we called. Seemed like drain was flowing again but seems to be that since we have not been using the drain because of issue the water wasnt as high. In pipe but when try to use the sink as regular use it backed up / clogged again. To have them come back out because it was later when we figured out problem was still occurring they threatened an additional $200.00 fee. Now mind you the plumber was only at our house maybe 15 minutes if that but the fee was just over $300 bucks. So they threatened additional fee because its now evening and if we want them to come back out to fix problem they said was fixed today because of the time that we figured out dude never fixed drain We are penalized cause we have the audacity to ask them to come back out today they say it will be a $200.00 fee if we come out and its not the same issue...but because we have been duped a few times before we are now waiting til Monday because they would figure out way to make sure it was a different issue on top off issue they supposedly fixed but didnt. Considering they said the issue we had was already fixed and already charged us over $300 dollars for not even 15 minutes work I have no doubt in my mind they would say it was a different issue and add on $200.00 fee for making them come back out and then on top of that charge another $300.00 cause they had to maybe do 20 minutes instead of 15 minutes they charged $300 dollars for eArlier. Plumbers and electricians man its a racket. Heck with illegal stuff they rip you off legally.

Deming miller

I used Waterworks to replace my sewer line, install a sump pump and roughs ins for a bathroom, and wet bar in my basement. The sales person was very professional during the bid process and gave us a good price for the work. The sales person was also honest about the urgency of some of the work which was not the case with some of the other contractors we spoke to. However once they started the work we had a number of problems. First they put the sink in the wrong location 2 times despite the fact that we had marked the location for them on the wall with permanent marker. Next, they called and told me that they had finished the work. However, when I came home I found that crucial parts of the project had not been touched and they left the basement looking like a mud pit. Finally, to top it all off they got a tool stuck in my sewer line on a Friday and had to shut off my plumbing for the weekend until they could get a permit to dig up the alley behind my house to get the tool out. After all these issues they were fair with me in issuing me a credit for the work but it wasnt worth the headache. A year and a half later my basement flooded when my sump pump failed due to the check valve not being installed properly. When I asked them to come out and look at the sump pump they told me they had no record of them installing a sump pump at my house! I would never recommend using this company even if they give you the best price. I think they are honest and ethical which is great but unfortunately those qualities cant cover up technical incompetency and bad record keeping.

Brandon Harper

Called Waterworks due to a main sewer line clog. Service was prompt. Problem was fixed professionally. Technician not very friendly but forgivable as he did effectively remedy the problem - my son had been flushing supposedly "flushable" wipes and they had accumulated in the line. We have since stopped using. Said WW would not guarantee the work if they did not also view the line with a camera, with me paying the hourly rate for the work. I agreed to the camera work as I wanted the work on my main line to have a guarantee. He then told me that due to the age of my line and its condition he would not guarantee work and documented this on the work order. He said I should consider replacing main line. I asked for a copy of the camera recording so I could consult with a colleague who has extensive experience managing city sewer lines. He said no problem but I never received the video recording. So although the problem was fixed I paid extra time for essentially nothing. I told my colleague exactly what I had seen in the live review of the sewage line with the tech and he said that essentially the techs assessment was inaccurate and the camera use is essentially a tactic to convince homeowners to make a high-value repair when its not necessary. I have used WW twice as they are close and make prompt emergency calls but I think this experience has convinced me to look elsewhere.