Hatfield Hyundai

Reviews 3

SA

Sarah-Nicole Muir

BUYER BEWARE: I have been dealing with Hatfield for the past year and a half. First, they sold me a 2003 Hyundai Accent. My very first car, I was so in love with it. Within 2 weeks, the transmission gave out on the highway, leading to a semi almost hitting me. Upset, I went back to the dealership and they (after a month of avoiding me and beating around the bush) finally gave me a 2002 Ford Focus SE with a loan. Once again, I was ecstatic. This was my real car experience. Something to call my own, I was proud. Within 6 months, the Ford Focus broke down on my way to say goodbye to my grandmother. She passed, and I was still stranded on the side of the road. The ignition cylinder went out a month after the first break down at a gas station pump. It went through tires like crazy, no matter how many times I had my alignment checked and fixed. It even left me stranded on 71S in Mansfield at 2am 80 miles from home. The final straw? This past Saturday, my car had shut off at the Hudson Ave exit. We started it back up, only for it to turn off again at Hudson and Summit during heavy traffic and not turn back on. Hatfield told me specifically to send my car to them if anything ever happened, that I had a warranty. So, I waited for 2 hours for a tow truck to pick my car up and take it back. I was once again stressed and upset, as this was the 12 break down in a year and a half. On Monday, I called first thing in the morning to check the status of my car. The woman had no idea about it and then took hours to call me back. When she finally did, she had told me I needed the car to be taken to a Ford dealership as it was a safety hazard, and the techs were not even going to see what was wrong with it for me. I was fed up. I immediately went to a dealership that evening, and was able to purchase a 2010 Chevy HHR from a great family owned business (Stewart Auto Group for those wondering. Really, theyre amazing.). Last night, I went back to Hatfield to retrieve my personal belongings before a tow truck could take it to my new dealership. Right off the bat, Hatfield was rude and snarky. It was even the man who sold me the first two cars! He was shocked I was back so suddenly, and then placed the blame on me. Heading over to Service, the man told me they didnt know where my car was, treated me like I was dumb, and then told me sarcastically good luck getting my current car back there to get my things. They wouldnt even allow me to borrow a screw driver to get my plates off. I got my stuff, and I left yet again pissed off and shocked at how awful their customer service is. I understand sales, and credit and customer service. I sell and manage apartments for a living. I did not ask them to go above and beyond anything they had already promised. Yesterday, I was simply asking where my car was after another terrible occurrence with it leaving me stranded. I will NEVER purchase from Hatfield again. They only care about the money they make. Both of the cars I did buy should have been fully checked before being allowed to take home. They should not have sold me a warranty without the intentions of following through with it (I was paying $50.00 extra for it!) and even after all is said and done, Im still a customer with a voice so they should have knew to at least be polite. Ive been through a lot of dealerships trying to get this car death trap taken care of, and Hatfield has by far been the worst excuse of a business I have ever seen. So, Thank you Stewart Auto Group for proving what a real and courteous dealership looks like, and Hatfield? I have a few places in mind that you can kiss.

CH

Chris Yuska

UPDATE: Hatfields service manager called me after my visit to rectify my experience. They scheduled another visit for me to come in and I was told that theyd examine and clean my throttle body (in addition to installing the part they were missing before) free of charge due to the poor service and explanation Id previously received. I was extremely hesitant to trust them with my car again, but I took it back to them once more and this trip went much better than the first. The service manager personally oversaw the repairs and maintenance, and I feel that this visit was more along what Id expect from a normal car dealership. Due to the service managers great effort to correct my situation, Ive increased my rating to 4 stars from 1 star. I still cant rate it as a 5-star experience though because of the issues I experienced there in the first place. Original: A multitude of things went wrong when I had my 2009 car serviced here. I made an appointment 2 weeks in advance for recall repairs and they didnt have all of the parts in stock when I arrived. Thats extremely poor planning on their part. They left additional dirt and markings on the outside of my vehicle, and they moved the knobs and controls from where I originally had them set. Finally, and most importantly, I have never had a check-engine light on in the car over the past 4 years of having it. After keeping me waiting an hour longer than I was told Id wait, the service technician told me the throttle body needed cleaned because the service-engine light came on and the accelerator wouldnt function after he worked on the car. I was told itd cost me $1XX to have them do the work and itd take another couple hours. It seems awfully coincidental that the first time the car ever had problems was after the mechanic messed around with it. At best, it seems like a shady practice; at worst, incompetence. He reset the codes on the car and it seems to be running OK since, but Im extremely hesitant to ever bring my car back to this dealer even though it needs further recall repairs (due to them not having the parts in stock) because they returned the car to me in worse shape than when I brought it in. Oh, and they never told me what condition my rear suspension (recall item) was in, or what they did to fix it. It just didnt feel right to be given my car back without any explanation of the work done. The entire experience just felt like Id taken my car to some shady repair shop, not a certified dealer.

RU

Ruwaybih Alsulami

I am so disappointed in Hatfield Hyundai for their dishonesty and lying. I bought a 2011 Hyundai Sonata with a mileage of 46K, and I noticed an excessive engine oil consumption. There was no visible leaking, the consumption was inside the engine. Then, I took it to Hatfield Hyundai based on a recall, and I told them about the problem. However, they told me that nothing is wrong with the engine. I took it a second time after a month based on another recall and they told me nothing is wrong with engine. The engine oil consumption was still there, and sometime a white smoke comes from the tailpipe. I thought that they did not look at the engine because the first two appointments were based on recalls (one of them was regarding the engine), but they kept telling me that nothing is wrong with the engine. Then, I scheduled an appointment for engine diagnosis, and I described the problem I had. They told me that the engine is fine, but the engine need to be flushed and clean and this will probably solve the problem. I said ok, and I paid around $250 for this service that I thought will solve the issue. However, this did not help at all, and the oil consumption kept going. This happened at the end of 2015. From that time till last month, I kept adding a quarter of oil every week. A month ago, I noticed that some popping noise coming out from the car, and I decided to take it to a Hyundai dealer but I told myself to look for another dealer instead of Hatfield. I found two Dennis Hyundai locations in Dublin and Easton. I scheduled an appointment with The Dennis Hyundai at Dublin. I told about the popping noise and the engine oil consumption. They told me that the engine has a recall and the warranty was extended up to 120K, and they told me that the engine needs to be replaced asap and we will request an authorization from Hyundai for engine replacement. The next day, they told that Hyundai approved the engine replacement, and this will take approximately 3 weeks. In addition, they told I can get a rental car that will be covered by them for the entire period. I am so glad the engine was replaced by Dennis dealer, and I regretted that I took it to Hatfield for the first time. Very bad experience with Hatfield, they should not represent Hyundai. I will not let this go... *sorry for the long review*

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