Honest-1 Auto Care

10645 Loveland Madeira Rd, Loveland, OH 45140, USA

Address:	10645 Loveland Madeira Rd, Loveland, OH 45140, USA
Phone:	+1 513-781-3235
Site:	honest1loveland.com
Rating:	4.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–4PM Closed

Location

Photos 58

Reviews 11

Jeremy McArthur

Really deserving of no stars. Really deserving of being investigated for fraud and scamming people. My last experience was the final straw after being overcharged for replacing my front breaks and front rotors. I provided the break pads and rotors. During the job they came out and told me I had the wrong rotors and that they needed to have the right ones delivered to the shop. $75 please. Okay? Sure. $312 was the final cost. To just replace pads and rotors with the ones I had provided them. Well I checked my transaction history from oreilys where I bought the pads and rotors. And I had the right ones when I went to honest auto to have them swapped. When they are open tomorrow they will be getting s phone call about my problem and a visit once Im out of work. This place is a joke and they should be ashamed to advertise they are affiliated with the better business bureau. Terrible people. Terrible shop. And this is just one experience with them. Dont ever go here and tell everyone you see to never come here. Total and complete scam. A joke

Sarah DeMoss

This place is a total scam. Brought my car in for a break inspection. Staff was nice and the facilities are beautiful. When they called to let me know what I needed they gave me a very detailed list and the final price. Sounded ok but I wanted to double check. Called my old place and read them the list. They gave me an estimate that was $500 LESS than Honest 1. I called Honest back and explained. They immediately said they have wiggle room in their prices and took $100 off. What?! I asked why they wouldnt just start with the lower price and the guy said he didnt know but that they always charge more at first. Then I asked why it was still going to cost me $400 more than my old place. They had no explanation. Ended up taking it to my old place instead. For the exact same repair I saved $400!!!

Joe Ranieri

This place does not live up to its name. I went in for an oil change (which I was told it was going to be $29) and to have the vibration checked on my front tires. They told me they were going rotate my tires, during that time they came up with everything thats wrong with my car totaling over $2,000 in repairs.. my car other than the vibration drives great. I politely declined and at the end of my oil change and rotation (this took over 2 hrs.) I was paying and they told me I owed them $129!!! I was never told how much it would be for the tire rotation... not to mention my cars vibration is a lot worse! **WARNING THEIR REVIEWS ON THEIR SITE IS NOT ACCURATE, I POSTED THE SAME REVIEW AND THEY DID NOT POST IT ON THEIR SITE** They only post 4 and 5 star reviews.

krysten hansen

Very nice interior, the staff was super nice. Lots of amentities, computer station, food and drink station. They came back and told me I needed a cabin air filter replaced, I know this is a typical scam by auto repair places, I declined because I know it can be done for $12 and it takes 5 minutes to do it myself and they wanted $100. The lady came back a second time and said I needed new brake pads.. just the pads and she quoted me $408!!!! Ridiculous price. I can gets brakes and rotors done at a place right down the road for $300. A nice place but not willing to spend extra money for something I can get cheaper down the road.

Kam Siu

This is by far the best customer service I have ever received at an auto shop. Every member of the staff were extremely friendly. To top it off, they were honest about what my car needed and did not push any service on me that I did not need. I had taken my Rav4 to the dealership a few weeks back and had it looked at. That dealership had estimated about $1500 worth of repairs. I had mentioned the areas of concern to Honest 1 and they said there were no issues. Just needed an oil change. Thank you for being honest. This is the only place where will be bring our car to get worked on going forward.

T Perry

I love Honest-1 Auto Care! We have taken all 3 of our familys vehicles there for everything from oil changes and new tires to much bigger repairs. Everyone is extremely friendly and helpful, and you are always treated with the utmost respect. I especially like the fact that I dont feel like I am being spoken to in a "dumbed down" manner because I am a woman, which is not always the case in the car repair industry. The waiting room is clean and spacious, and the shuttle service is super convenient. Their prices are great, and the customer service is topnotch! What more could you want?!

Nathanael Hensley

Normally I dont go out of my way to promote a business but Im outright stunned by this amazing customer service. My car wouldnt start this morning and because I had my car serviced there they gave me free roadside assistance and jumped my car so I could get to work. I stopped by on my way home to get a battery for my car which they didnt have in stock. They offered to drive me to work and drop off my car when they install my newly delivered battery tomorrow. I mentioned that I might have a problem getting to their shop tomorrow and they lent me a car battery jump kit. Amazing service

Allie Shepard

I have used Honest-1 since they opened up in Loveland. Everything I have needed they have been able to do, or diagnose and send me to the dealer, if they thought it was under warranty. They have saved me time and stress, as well as money. Their front desk staff is so friendly, and their mechanics are knowledgable and accurate in their diagnostics. The mechanics will also take the time to come in and talk to you like a real person, instead of just relaying information back and forth. Wonderful group of employees.

Jeff Hawk

First time having service done here at this relatively new shop. Had two repairs done on two different vehicles within 24 hours. People were very nice, shop was clean, waiting area very comfortable, and I was in and out pretty quickly with no appointment. Mechanic, Steve, was very good about answering all my questions and explaining what needed to be done and even better - what didnt. The receptionist, Nicole, was great making sure I was taken care of and happy. I will be back but hopefully not too soon :)

Rebecca Erdman

Honest 1 is by far the most professional and ethical auto care service I have encountered! After speaking with the owner it is very clear their goal is to provide an accurate diagnosis of the problem, provide a very reasonable price and complete the repair very timely. He backed up his words! The staff are very polite and professional yet exhibiting the personal touch. I highly recommend Honest1! Thank you Honest 1! You now have a customer for life!

Blythe Gromelski

My car battery had died and needed to be replace. I was in a hurry to get to work and the people at Honest-1 Auto Care took care of my car so that I was able to get on the road to work within 30 minutes! Pat at the front desk was kind, helpful, and patient with me. Eric did a great job of caring for my car and ensuring that it was running properly. Honest-1 Auto Care of Loveland will definitely get my business again!