Firestone Complete Auto Care

8045 Arbor Square Dr, Mason, OH 45040, USA

Address:	8045 Arbor Square Dr, Mason, OH 45040, USA
Phone:	+1 513-234-5512
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–5PM

Location

Photos 11

Reviews 20

Brian Spurrier

They did everything in their power to assure that I had a great customer experience. I would recommend them highly to anyone needing work done. My car needed brakes looked at and they did a rotor and pad replacement on the front, as well as fixing the seized mechanism. After that I experienced a vibration in my brake pedal due to an issue with the back brakes. This may have been an issue before they checked that they missed, or it may have been caused by them during the initial check. Either way they made sure it was right and I did not leave without my car being roadworthy. Thanks Blake!

Ufa 2017

Friendly people , very professional ...genuinely took care of my vehicle and performed all the required tasks professionally. They even allowed me to tour the facility and watch my car service. They answered all queries knowledgeably and did not try to sell me another of their service. The courtesy check was also good and they debriefed it well. I accidentally locked up my car , they helped me unlock it. Keep going guys , u have surely earned my business :D Almost everyone from the staff i came across was very helpful.

Steve Cooper

Shop is not trustworthy. Shop told us that brake rotors were too thin and had to be replaced. When I replaced myself, I measured and found the rotors were within spec and didnt need to be replaced. When I explained mistake/fraud to the shop they admitted it and quickly reimbursed me for the parts I bought based on their bad information. 1 star for bad diagnosis of problem and recommending an expensive fix. Bumping up to 2 stars for the quick resolution.

Anonymous User

Do not take you car here! I was out of town so my fiance took her car here instead of the Firestone I typically go to. She went in for an oil change and was pushed for $1200 in services. I told her to refuse and we took it to the Firestone in Kenwood. They confirmed my suspicions...none of the work this store was pushing was needed. Only go to this store if you have extra money to spend on unnecessary "repairs".

Heather Charles

I came 6 months ago and had major car work done. Had GREAT service so i decided to come back. NOW i feel nickel and dimed. A 2 hour rear break pad and rotor change has now been 5.5 hours with no explanation. I originally asked for just rear break pads but found out they added rotors and fluid flush without my knowledge and if i hadnt asked for my total price i would not hae known.

Christina Mitchell

Ill give you 5 stars even though Ive never been here. Id like to thank JD and Brad, for staying past business hours, and fixing my Leannes tire, when she was stranded 2 hours from home. And in her words, did it with a smile on their face. We need more people like yall in our world. Thank you from my heart. You gentleman will be in my prayers tonight!!!

David Gooding

My wife got a flat tire on the interstate near Mason OH. She finally made it with the car to Firestone 10 minutes before closing on a Friday night. The good folks there stayed open an extra hour and a half to get her and my 3 young kids back on the road. They have a wonderful waiting area as well and were very kind to my family. Thank you Firestone.

David Stricker

Went in for some minor repairs and was told it would be about an hour. The next day its done! 6 hours of business time! On top of that, youd think the oil change or repairs would warrant checking the tire pressure... Nope. Now i have to stop there again or somewhere else to fill my tires. And, yes, i waited plenty of time for the sensor to reset.

Srikanth Pilla

These guys are thieves. They charge $770 for a spark plug and coil change and fuel system cleaning. When i showed him online spark plug and coil cost just $30 for my car model, he is arrogant and advises me to change it myself and save money. Stop-by only if you wanna get robbed.

R E. Butler

Was here from out of town when my car started making weird sounds and surging a tad. Ryan came out took a look at it and helped me out with the issue at hand...Which happened to be my air conditioning...He was quite professional and helpful. Thanks so much!

Thegr8 Catherine

The service guys were very nice and worked with my warranty to make sure they could get my tire replaced at no charge. The lobby was clean and I will definitely be back. Thank you for your professionalism. CS

Kim Danko

They do great work and are really nice people. They have sold me tires and mounted ones i purchased on the internet. Every set i got for 8 cars over the last 10 years or so.

John Hamilton

Went in to replace a flat tire, only to come out with 4 completely new ones. Paid more money then I wanted. Nearly $800 just for those four tires. Never coming here again.

Baichen Zhang

We had very bad experience with Firestones in other places, but guys here are quite honest , competent and reliable. Thanks for the fine service

Elizabeth Claunch

Best service I have ever seen, they took such good care of me and my car I was ecstatic when I left! My car runs like a dream now! Thank you!

JustGuess

Whenever I deal with auto chains I have trust issues but, constantly the mechanics and front store always meet my expectations

Rich Sajdak

We needed a tire patch quickly and this shop, took care of us and got us on the road again. Very friendly service.

Anonymous Person

Wastage of time. They dont take customers with the appropriate appointment time.

John Connolly

friendly staff and quick service.