|Address:||176 N Garver Rd, Monroe, OH 45050, USA|
|Working:||9AM–8PM 9AM–8PM 9AM–8PM 9AM–8PM 9AM–6PM 9AM–5PM Closed|
Edit: I am editing my post about Joe Morgan Honda because Brad called me and we talked for a while. He told me that his honest price quote from them was $418, and not sure why I was able to get a lower rate, he said this is something he will check into. We agreed on a price to have the windshield replaced. While I am still not thrilled that this happened, and that I am out that amount of money, he at least was courteous and professional while on the phone. I feel like they were trying to help, without removing total blame. So because of this, I am taking it there early next week. Since they were willing to at least work with me (something some dealerships may not), I will give them a shot again. Like I said before, I had good experience purchasing a car from Joe Morgan, so I hope this will get resolved and can be put behind us. Last August 2014, my wife and I purchased a used Honda Ridgeline from Joe Morgan Honda. When inspecting the car, we noticed a chip in the lower drivers side window. The salesman assured us that they would take care of that, and a few other things. Before we signed the papers, we saw it and it looked fine. The salesman said, "You wont have to worry about that again". Last Saturday, we went out to go to the mall and there the window had a batwing crack in the glass, coming from the point of the repair. I called Joe Morgan Honda and was advised my salesman no longer worked there and to speak to Brad Weber. I tried calling him a few times and it rang, never went to voicemail. So I decided to get on their website and email him, I received a response fairly quickly, telling me, he would look into what he could do. Monday morning I get a response back from him saying, since it was over a year past, there wasnt anything they could do, but they would get it fixed for me at their "cost". Seeing how it was over a year, but lied to that I wouldnt have to fix it ever, I decided to see what their "cost" to fix it was. Brad told me that they subbed the job out to another glass company, so I decided to check with them too to see what it would cost for me to bring it to them. A little while later, Brad emailed me back and said the cost would be $418 at "cost". Interesting because the quote I got from the glass company (same place they would have replace the window) was $318. I received a few estimates, every one under $350, so how is that at "cost"? The thing is, it is not, they are lying to me again. Had I known this was going to be an issue, I would have requested a new windshield put in or I wouldnt have bought the truck. I could possibly understand them not wanting to cover it, but dont say "at cost" and then try to make $100 off of a ticked off customer because of your error! This is too bad because when I buy my next car, it will not be from Joe Morgan Honda because of this. We had a pleasant buying experience (minus it took a few hours because of the number of people there), but overall, they are alright to deal with. Never again will I step foot in there, there are plenty of Honda dealers in the Dayton area that I can take my cars to.
I just moved to the area from KY in which I purchased and had my car serviced at Jeff Wyler Honda. I received free oil changes at the time of purchase not knowing I had to go only to a Jeff Wyler dealership. It was my day off and scheduled an apt. At Joe Morgan in Monroe. I should have known there was an issue when the service tech had to call the dealership. When he got off the phone he told me they do not honor the free oil changes that was only a promo through Jeff Wyler so when I asked if I could use their phone to call Jeff Wyler myself I was told NO that the phone was only for customers I am thinking what am I. First off I work in sales I would never say no to a customer and if this guy had a problem he should have gone out of his way to see if there was a phone I could use even though I am a customer!! I was so upset I asked to speak to a manager his name Mike Thorton asked if he could help me I told him how upset I was with the way I was treated he said sorry but everyone makes a mistake You are correct he should have taken you to another phone. I told him I wanted to call my dealership to find out what was going on with the situation with the free oil change because I was really upset he then says Lets Move On he gets into my care and drives it out basically telling me to leave what if I wanted to get my car services regardless they just lost me as a potential customer. I let him know I will let everyone know about my experience. He really didnt care so I thought I would call back their front desk to get the general managers name and I was told they do not get that info out and he will only respond by a message left I have never heard of this since I work in sales and getting The GMs name is no secret.I contacted Honda and made a complaint they even said that info should not be a secret. Unfortunately they are all independently owned but they did say it will be reviewed as that dealership is a representation of Honda and Hondas name. Mind you while I was on the phone in their parking lot I saw Mike Thornton come out looking to see where I was I wouldnt doubt he told the girls at the front desk not to give out the GMs name very disappointed in my experience and I let him know I would let others know of my experience as well.
If there was an option for zero stars I would have chosen that. I am so disappointed in my experience with purchasing a used car at Joe Morgan Honda. I purchased a 2011 Hyundai Tucson from Brady. When test driving the car and deciding on the purchase he made all kinds of promises and said yes to everything I had inquired about. I quickly learned that once the sale was final it would be a hassle to carry these promises out. I was not happy with the state of the cars interior. It had divots in the leather seats from a car seat, the steering wheel was worn, and it was all around not clean. He assured me they would repair those few things and have the interior detailed. He scheduled a day for Andrew to "detail" the car, something came up and that appointment got canceled. The second appointment with Andrew was on a day that was less convenient for me, but I agreed to that appointment. I find out however, after driving down there, that Andrew ONLY does interior repair and does not detail cars. Now he did an excellent job on the repairs, but that was half of the work agreed upon. The detail department knew nothing about the detailing of my car and conveniently Brady and his manager Brad were both out that day. I reached out to Brady about a foul smell in the car and the interior detail, his email stated he was out of the office. I then attempted to contact Brad, his manager, as the email stated and Brad NEVER CALLED ME BACK. He had Brady call me back. Brady stated they would detail the car and then do a chemical bomb on the interior to get rid of the smell. We scheduled a day that was convenient for me and I dropped the car off in the morning. They had the car the entire day and overnight. They cleaned the carpets in the car, but failed to do the bomb. The smell has now returned and I am still inconvenienced by the lack of detail they put into cleaning the interior of my car. If you are promised anything you better make sure its done before you sign the papers, after that they could care less! Definitely wont be returning here. Ill be telling all my friends and family to avoid this place as well!