The UPS Store

Address:	1067 N 21st St, Newark, OH 43055, USA
Phone:	+1 740-366-0100
Site:	theupsstorelocal.com
Rating:	4
Working:	8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 8:30AM–7PM 9AM–2:30PM Closed

Location

Photos 15

Reviews 5

Nicole Schmidt

Worst place to deal with and ratchet customer service. Was told by the 1800 number to go to the hub located on E Main St in Newark. When arriving there was a SIGN ON THE DOOR that states to go to this hell hole instead during the day before 3:30pm. With that being said I went to this location today to pick up my 2 packages. Mind you I am approximately a half hour drive from both locations. Arrive at this location to ask said nasty and vulgar representative to look up my tracking numbers of which NEITHER ONE DID. They asked for my name and I gave them the name. They then claimed they did not have the packages. I then stated I was going to call the 1800 number right there in the store to see what they could do. One red headed chick decides she wants to tell me I have to LEAVE the STORE to call the 1800 number. I in return told her she was a joke picked up my tracking numbers and headed towards the door WHILE calling the 1800 number. She was too busy worried about her CHILD THAT WAS AT WORK WITH HER THAT DID NOT BELONG THERE TO BEGIN WITH THAT HAD TO GO TO A DOCTORS APPOINTMENT. So I told her to make sure she took her daughter because obviously she could care less about peoples packages. She then took it upon herself to RUN BEHIND ME while I was leaving out of the store to open the door and cuss and be vulgar in a threatening manor. I have reported it to UPS and they have LOST a customer. I ship hundreds of packages international every month from my wholesalers and will pay the extra price for FedEx because UPS is outrageous. I will be filing a complaint with the BBB regarding this location as well as contacting the police department in Newark because she was copying my plate number and harassing me once I exited the store. This by far is the WORST store to go to and the OWNER has a lot of explaining to do on behalf of their employee that thinks she can threaten their customers!

Kela King

Terrible customer service. Very nasty rep that didnt help solve any issue I had. She had an attitude and didnt help me find out where my package was. If I could give a star less than a whole one I would.

Louie Patterson

They were so nice and easy to work with.

Crystal Porter

Friendly staff, easy to ship packages.

Mark DelCecato

Very friendly and helpful