|Address:||6550 Pearl Rd, Parma Heights, OH 44130, USA|
|Working:||10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–2PM Closed|
DO NOT GO THERE IF YOU CARE ABOUT YOUR CAR Edit to owners reply: Wow, still full of lies. Its killing me to read through their reply. Saying KW suspension productions are not properly made is like saying Obama is white. Not gonna waste my time with these guys. So disgusting! If you have some knowledge about cars, you will find the owner is such a bad liar. I had the KW height adjustable spring kit installed for my 2015 Audi S5 half month ago by them. Usually I have my mechanics working on my car. But I was visiting my girlfriend during the holiday season. I found them in forum recommendations. The experience was so bad that I felt I must give out this warning. So you dont have to suffer the same. After going through all threads about the spring kit, I get idea that the kit tends to make noises with improper installation. So I provided the installation guide and emphasized on following the guide in the first visit. However, there were still a bunch of parts left in the box when I picked up the car. So I had to come back and had them do it again. In the second visit, when I was trying to show what should have been done to the owner, I started to get a bad feeling about the shop. The owner said the reason those were not installed is because they didn’t fit my stock shocks, and they were made for aftermarket shocks. I would be surprised if any company would develop springs for other company’s shock. And he said the front spring perch cannot be removed since 1) it was welded to the stock; 2) it might cause safety issue if the perch is removed. At the time, I hesitated a bit since they mentioned safety issue. But looking at it now, I think they were trying to find excuses not to redo the front, which takes the most of the time. Also, it is pretty clear that the perch should be removed as mentioned in the guide I provided, and it is definitely not welded to the stock. The funny thing is after the work is done, the owner told me they had to drill holes to make the parts fit. While, the kit is a direct fit, which anybody knows about KW would know. But I didn’t care too much since they had the parts installed after all. However, that was just the beginning of the worst part. The car started to throw headlight range control defective code right after I left the shop for the second visit. So I had to bring the car the third time to have them fix the problem. And that is a two-hour round-way trip. Despite of having a waiting-type appointment at 11am, my car got pulled in at 3pm. Man, I never had foreplay taking that long! One lady had the work done even before that, although she came after me. Finally, around 5pm (after waiting for 6 hours at the lounge), my car was ready and the owner claimed they examed the problem, recalibrated the headlights, and it should be good. But after driving 10 mins, the code showed again. So I called them up and wanted to give them another chance to fix the problem before I get completely disappointed with the shop. Not a surprise, I got pushed me away by excuses like they are already fully booked; they don’t have the tool to scan the code; that’s only what they can do; the sensor may be damaged because of lowering the car, and they suggested me to take the car to the dealer. I can tell the own didnt want to take the responsibility of the problem. It left me no options. I ended up taking to the dealer. It turned out the rear wiring was not connected. The dealer reconnected the wiring and reprogrammed the sensors. I think the fix is legit, since they can easily charge me much more than that and claim the sensors are also damaged. But the owner said that was untrue and the dealer must have done something suspicious there, and then completely ignored my emails after I asked how he wanted to deal wit it. Clearly, they messed up the installation, based on the fact the code only started to show after the second time they worked on my car, which got fixed by reconnecting the wiring; and they don’t take any responsibility! Now I spent another $400 to clean up their mess.
My car (2012 VW Jetta GLI) wouldnt start one day right after I filled the gas tank. I was thinking something along the lines of a failed fuel pump, I had it towed to german auto pros and it was later diagnosed as a failed timing chain tensioner and there was no compression on any of the cylinders (I later learned VW has a revised part for this and the failure is semi-common). After remembering that I had an aftermarket powertrain warranty I checked to see if they would work with the company and their adjuster or whatever to cover the work. They did and the warranty company covered nearly everything (they didnt cover the full price of OEM parts). What I had to pay in total was still probably less than having the timing tensioner replaced as a precaution. A full top end rebuild with new valves, rocker arms, timing service, etc. later and the car runs better and quieter than ever - seems quieter on startup probably because there was some chain slap that I always thought nothing of/thought it was normal. The whole process took awhile, due to it happening right before thanksgiving and then waiting for the warranty to come out for inspection. After everything was approved I had the car back in only a couple of days. They warranty their work too (12 months/12,000 miles I think*), which is nice. So far I have no issues - Ill be back sometime in the next few months to get my clutch replaced. Id recommend them if you have a VW/Audi and need service, repairs, your vehicle is out of the factory warranty, etc. Also if you have a 2008-2013 or so VW with the 2.0 TSI motor bring your car to them to get the tensioner inspected/replaced/upgraded before you have a failure like mine.
Not like they need any more 5 star reviews, but I cant resist... I was very apprehensive about getting a clutch and flywheel installed in my 2013 A4 by a shop I wasnt familiar with. Sure, they have great reviews, but trusting internet reviews is ill-advised in the days of bought reviews. After working with Cary and his crew, I now know these reviews are real 1. The price of labor was exactly half of what the dealer would have charged me. Considering that youre getting better service (IMO), it was an absolute bargain. 2. Cary and his crew are obviously VAG enthusiasts, which spoke to their level of competency. FWIW, they all seem like great guys, too. 3. After they hooked everything back up, my steering angle sensor apparently went berserk. They didnt have to fix it, but they are. 4. Even though the company I got the clutch from sent me a disk from a B7, they still managed to get it back together on time after the right part was received, and didnt charge me a holding fee for my car being stuck on the lift. (sorry, guys) Really quality service all around. If I move out of Cleveland, Ill make the trip up if my car needs work thats out of my capability. :EDIT: GAP came through on fixing my sensor, after the wrong one came in (no fault of theirs). Car drives perfectly now.