Norman Computers
| Address: | 916 W Main St, Norman, OK 73069, USA |
| Phone: | +1 405-292-9501 |
| Site: | normancomputers.com |
| Rating: | 4.3 |
| Working: | 12–6PM 12–6PM 12–6PM 12–6PM 12–6PM 12–6PM Closed |
Location
Photos 1
Reviews 10
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Anonymous User
The WORST excuse for a business ever. My computer (a 2 year old HP laptop) began shutting off randomly and then went to not turning on at all. I took it to Norman Computer because I had read online that they were good. I took the computer in at the end of September. They told me it was an update that hadnt been completed, so it seemed to be running fine in the store, paid $39 for the service, and took it home to have it do the same exact thing again. I took it back the next day and they ran some diagnostics on it. The motherboard had failed and it was a $150 part + $50 labor -$39 failed diagnostic = $200. The new part came in, didnt work. By now it is November. I am frustrated because I had an online class that was very difficult to complete when I had no laptop. The new motherboard came in and it still doesnt work. The manufacturer they used will not refund them for the part, therefore, not refunding me for the wasted grand total of $200, 4 months time waiting, and having to purchase a new laptop elsewhere. They NEVER called me back for updates on the thing. I always had to contact them for information about it (the motherboard) being shipped in, worked on, etc. I had to go to the shop several times to ask where the darned laptop was and it was always "in pieces, sorry" or "we are working on it" or "oh, we didnt call you?". I can understand that they have no control on the manufacturer place, but at least have the decency to call your customers back and correctly put the information into the system. I will NEVER do business with them again. They have wasted my time, money, and my patience.
KR
Kristi Jarvis
I took my computer in because it would not burn discs. I told them that I got it to burn through Nero and it said it was successful, but there was nothing on the disc. They kept it overnight, the next day I went to pick it up and they told me there was a registry or driver error, but they did get it to burn through Nero. I brought it home, attempted to burn a disc through Nero (they said it worked) and it did the exact same thing as when I took it in. They charged me $40, said they did a tune-up and other things, but they did nothing!! I took a day off work, lost pay, updated all the drivers, defragmented, and did a disc clean-up, and had Sony Vaio assist do everything else and surprise surprise I can burn discs again. This place is a rip off!! Will not go back. The reason I took it in to begin with is because I am a very busy person who does not have time to be doing all of this, but ended up doing it anyway. WILL NOT BE BACK and I strongly discourage anyone from going there, BestBuy may be higher, but at least they do what they say they are going to do.
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LaTessa Woodard
WARNING! I have had the worst possible service provided by Norman computers. I put my laptop in their shop to replace a $15 power source and ended up paying them to replace several other parts they messed up attempting to change the power plug. After paying them over $500 the computer did not work and had colored lines flashing across the entire screen. Only after threatening to sue them, did they agree to replace my computer with the exact model. They did not do that. What should of taken a few days turned into 6 weeks. They bought an old, cheaper model with half the hard drive space that my computer had, the plug for earphones is broken and if you touch the screen or close the laptop, the screen becomes blurry and distorted. The laptop was filthy, covered in dust, animal hair and had sticky goo stuck all over they keyboard.I have had nothing but rude, unprofessional replies from the management who lied and blamed it all on me that they could not fix it. I would not recommend them to touch anyones computer if you ever want it to work again!
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Holly Smith
Ive worked with Norman Computers several times in the past seven years through their remote help all the way from Pennsylvania. Their prices are reasonable. I have had complete fixes of several different desktops and laptops, some in emergent situations where I was a loss for time and needed a quick fix, all in decent amounts of time. The staff was able to talk me through some things in a way I could understand and then give me recommendations for reliable protection for my computer, which has proved to be very good protection. I recommend them 100% to friends and family for their next computer issue!
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Praveen Raj
Very poor response when you call them , no correct information being passed to the customer. They are more interested in making the money rather than good customer experience. I had ordered a SSD through their shop and they were promising me it will get done in a day or two which actually extended to a good solid one week. This led to me rescheduling my flight ticket couple of times and they did not bother to even ship the product and rather shifted the blame on their so called intern.
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Anonymous User
These guys are truly masters of computers and seemingly anything electronic. I needed a gaming computer built in one day, as I had an emergency situation. They analyzed the game I play and built the computer with hardware perfect for the game. It is rare to see a business actually spend the time to care for your exact needs while giving a reasonable price. I have respect for these dudes, and would use them for any computer needs in the future (especially over Geeksquad).
HY
Hyeon Joon Jun
Arguably the best IT service/repair shop in Norman. Used their service twice because of 1) a messed up cooling fan for my laptop & 2) an AC adapter part being stuck in the charger hole. The 1) incident costed me $79.99 [which, if you think about computer repairs, is NOT expensive] and the 2) incident costed me nothing b/c they simply pulled out the part using a plier. Do NOT go to Best Buy/Geek Squad if you live in the area: go to Norman Computers! Highly recommended!
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Sean McCurley
Super impressed with this place. Brother built a new computer and it wouldnt boot so we took it in and Devin was able to diagnose and fix the issue. Turns out it was a bad psu. We got the new psu and he installed everything and the computer runs great. I expected to pay a lot more than I did for what was done to the computer so Im happy with the pricing as well. Would absolutely recommend.
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Greg Neighbors
I have been wondering HOW this place stays in business. No matter when I call or go by there is NEVER anyone there. I understand that they do a lot of house calls, but forwarding the store phone to a cell phone just seems like good business. I seriously doubt they will ever get my business and I am going to recommend that nobody waste their time trying to get anything done by them.
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Arch Evil Angel
I had been having issues with my desktop for months, and I was afraid that my hard drive was falling me. I brought it in for a free diagnostic, and they discovered there was a software issue I hadnt found. They corrected the issue free of charge as part of the diagnostics, and it is working great. The guys were also very pleasant and fun to talk with. Highly recommended.