Davis Lock & Safe

3880 SW 170th Ave, Beaverton, OR 97007, USA

Address:	3880 SW 170th Ave, Beaverton, OR 97007, USA
Phone:	+1 503-848-9100
Site:	davislock.com
Rating:	4.5
Working:	7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM 7AM–5PM Closed Closed

Location

Photos 100

Reviews 8

R. L.

Worst customer service I have received in a long time. The guy on the phone was rude and not very understanding and didnt even quote me a price so by the time his technician arrived 10 minutes later even though i was 3 miles down the road because "hes on lunchbreak for 10 more minutes." which I can understand, but still could have been handled a lot better. $75 to help open my door is outrageous, and had I been quoted before the technician arrived I would have sought other business. The business response that they did quote a price is a lie to attempt to cover up their mistake instead of try to resolve it and admit it. A professional would verify that the customer knew the price if they dont dispatch them without it, and no verification was made and blaming the customer and saying their bad day caused the bad experience is poor form and even more bad customer service. Will never use this service again after the issues my fiance also had with trying to get them to help him late one night for a similar reason. They gave all sorts of excuses as to why they couldnt help instead of attempting to earn the business and show good customer service.

Guy Therien

I have been a customer of Davis Lock and Safe for many years. In 1997 I moved into a new home with a lot of exterior doors and had Davius come out to the site and re-key all of the locks, which they did quickly and for a great price. More recently, I needed keys/alarm fobs programmed for my 2013 Ford Truck. Lance suggested a few things like non-alarm fob (cheaper) security keys for access and start and multiple security keys in case I lost another one. I approached Davis again a few weeks ago when all keys to my child’s car were mysteriously lost. Lance recommended that I simply get the key code from the dealer and then quoted me an excellent price to provide new security keys (with programming) if I could get the car to Davis and alternatively if Davis had to come to the car. Lance even “lent” me a key blank (no charge) in case the dealer *had* to cut a key. Providing flexible cost options is a signature sign of excellent customer service. Davis’ folks are friendly and helpful. I recommend them without reservation.

James Madura

My spare key decided to no longer work in my front door, so I went to Davis for a new key, bringing my lock with me to make sure I got it right. At Davis, Chris took one look at the cheap lock the builder installed on my now one-year-old home and explained how the "smartlock" was so inferior to a proper pin and tumbler lock that making new keys for the old lock would be an ongoing affair. Since I hate getting locked out my house, I bought a proper set of locks and installed them easily. They look and feel much better than the originals. I mentioned that my inner garage door had no deadbolt, and decided to have Davis do an install in my home. Chris arrived exactly on time and knocked out the install perfectly. The work was excellent, the area completely cleaned up, and Chris was very courteous and professional. Davis Lock and Safe had always been a great source for all of my lock and key needs, and now theyve proven themselves to be excellent home service professionals as well. Thanks again Chris and the crew!

Steve Paul

Bought 2 new sets of Schlage door knobs and a Schlage deadbolt from them about 2 months ago, spending about $250 or so. I installed them myself replacing my existing hardware. For reasons unknown to me the interior thumb turn locking mechanism fell off. There is no way to fix this mechanism as it is just press fit onto a piece of plastic. For the cost of a Schlage I expected something better. I took it back to Davis Lock & Safe who also was unable to fix it. The owner also declined any return or exchange as it was beyond their 30 day policy. They will not be getting any of my business going forward. Im very disappointed in a small mom & pop type business not in any way trying to help a customer. I had intended on buying a large safe from them, thankfully there are other places for my business going forward.

mjr222

First time customer, went in to have a duplicate key fob cut and programmed. The staff was extremely knowledgeable, honest, and clearly explained an issue with a worn ignition lock cylinder on my older vehicle. Well, I got too smart for my own good and attempted repair work on my own....after breaking the ignition and consuming a large plate of crow, I had it towed back to Davis. They were completely cool about everything, undid my damage, fixed the ignition and got it working with the duplicate key fob, all while sticking with the original quote. Their expertise is outstanding and their pricing is extremely reasonable. It saved me over $500 from having the dealership do the work. Highly recommend this business, couldnt be happier with my experience.

John Richards

Davis lock and key is always been my favorite locksmith. Ive always had A mom and pa locksmith.. The old guy that knows every lock, and has those weird key blanks thats been collecting dust over the years. But Davis lock and key, has always come through for the oddest key and lock situations. They have never failed me! And at a reasonable price. My latest emergency was with my SS Camaro. It takes a special electronic key.. Three out of three dealerships didnt carry the key in my Camaro needed with the correct electronic resistance. However Davis lock and key had six copies. The old Davis lock had everything, but the new Davis seems to have double of everything. And the new owner went out of his way to get me ASAP (very fast) and saved me $75.

June Eillenberger

The guy I worked with was knowledgeable but not very nice - to the point of being aggressive. I asked him about keying two locks and he said it was not possible to key them the same. After arguing a while, almost to the point where I wanted to ask him to stop yelling at me, I decided just to have him make a key for each - which he did. Then I asked for a duplicate set and he still was difficult to work with but did it for me. When I got home, I realized I could not tell them apart because they were already exactly the same!! Now I have four of the same keys because he just couldnt admit that he was wrong and they already were the same. Oh, and they are WAY too expensive.

Tom Papas

Before I called these guys I called several other locksmiths as my jeep door locks would hardly work anymore. Was quoted anywhere from $85 and up per door and kept getting callbacks to see if I was ready for to get this work done. Called this place, spoke with the owner and he suggested I come by and theyd look at it and see if they couldnt get it working by cleaning it up and cutting a new key. Also told me WD and lithium sprays dont work in OR. He cleaned up and lubricated all 3 lock cylinders with silicone, cut 2 keys (which he modified to work better) and sold me a can of silicon all for about $15. This place is honest and decent and I would highly recommend them!