Firestone Complete Auto Care

13025 SW Canyon Rd, Beaverton, OR 97005, USA

Address:	13025 SW Canyon Rd, Beaverton, OR 97005, USA
Phone:	+1 503-924-7507
Site:	firestonecompleteautocare.com
Rating:	3.4
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 8AM–6PM

Location

Photos 23

Reviews 5

19TGA80

I would not recommend these guys. I have the lifetime alignment package with them. When I went in to get a minor adjustment done to my BMW the report was as follows. Steering & Suspension: Control Arm W/Ball JT remove & replace F Control arm lower, both. Total repair $857.10. I disagreed to the service. I take my car to Pacific Motor Sports for regular maintenance, and since it was due for service in November I would bring this issue up to them. Well I got my car serviced and they specifically inspected that area for wear and tear. Their diagnosis was that its fine and not in need of replacement. Furthermore they told me that the car is in good shape and could receive alignments without complications. They also offered to do the alignment if I was interested and I told them I would call Firestone to address the issue. I called the shop and requested to speak to the Manager. After explaining the situation he immediately became defensive, and told me I would need to bring the vehicle down so they could hoist it up and check for shaking or loose movement. I told him that it had already been shown to me, but due to my lack of knowledge in the auto mechanic field I didnt have a clue. I did mention that Pacific Motor Sports deals specifically with BMWs and Minis and that if there had been service needed to be done they would have recommended it. I even stated that they would more than likely know due to their expertise in that line of Auto manufacturing. He said he doubted that and started throwing out his mechanics certifications. I was lost and told him I would call my mechanic and ask their opinion. It was enough for me to make my conclusion. So Im not saying they wont uphold their obligations to other customers, but for me Firestone failed to provide the service I was initially offered. I will not bring my vehicle back to them. For me they have that dreaded aura of a scamming auto repair shop.

Jonathan Maynor

I cannot stress this enough, DO NOT F*!%ING GO TO FIRESTONE IN BEAVERTON OR! Its not that they want to screw you over, its just that, they simply dont care. EVERY single time we go there, we end up with something to complain about. We went there for a squeaking noise in the suspension and paid over $1200 for the fix. The squeak never went away. I paid for an alignment because they said it needed it; the oversized wheels on my car prevented the tech from doing the alignment... but I still got charged for the full price of the alignment. I took the car in for a $20 oil change (if you have a credit card with them, which we do) and told them my wife would be picking it up; they charged her over $30 (ON THE CREDIT CARD). The morning after my last oil change, I wake up in the morning to see a puddle of oil in my driveway. I paid for a full vehicle inspection after buying a new (pre-owned) car and they found nothing. A couple days later, I take the car to a tranny shop to get checked and the tranny shop guys point out that the car was missing an engine mount bolt and the other bolts were loose (yeah, I got screwed on the car, but thats another story) and the radiator was leaking as well... What the hell did firestone inspect? I told them I wanted a brake job due to squeaking, there was only one tech working that day and he said the brakes looked fine. Two weeks later, the rotor is all F*!%#ED up and I have to pay even more! I F%$*ING HATE THIS PLACE! BTW, we only kept going back because we have a credit card with them and were always broke... but no more. Were done with these F#%@ UPS!

Peggy Hawkins

I had an issue with the front end of my car making noises when I used the brakes and took it here to get it checked. They never did find anything wrong with the front end, I suspect it is an issue with the balljoints, tie rod, or shocks. Instead they said that my rear drum brakes needed to be completely replaced and that they were too worn down to machine. They also said that my brake fluid needing exchanged and it would be an extra $112.49 for that alone. The total estimate they gave me for the job was $321.66. This price seemed high so I shopped around and found that another garage would do the same work for $265. This alone was not a huge deal, but in the effort to save money I went to the other garage.They called me after looking at the car for a few minutes and said there was very little wear on the drums and that the brake shoes were still very new. (I recently inherited the car and did not know when the brakes were worked on last.) This other garage (Exhaust Specialties in Tualatin - nice folks!) did not charge me a cent!!! Firestone has done this sort of up-sell to me in the past, and so did Expert Tire before they were bought out by Firestone. They give good deals on the oil changes and maybe tires, but watch out for the up-sell! They will shake their head in all sincerity and tell you that "you oughta get this fixed in order to be safe..." DONT FALL FOR THE SCAM

Scot Burckhardt

I bought a used car. About 2 weeks ago, I came outside to a flat tire. I have been having problems with the tires, but such is life. So, I call at about 5 mins to closing time and ask if they have the tires I need and an appointment. I explain I am a store owner of a new store about 45 mins away from my home. While I can drive home on the doughnut, I cant be driving back and forth. They tell me that they do have the tires that fit my car, but no appointment the next day. I thank him, explain that I have to have this done, and setting an appointment in a few days will be an issue. He pauses, and asks if I can be there the next morning, right at opening. He can squeeze me in. I show up, he does. I am in and out in about an hour with new tires. Fast Forward about a week. I start to have some issues with one of my new tires with a slow leak. I bring it in (again, right as they open). He apologizes for my issues, and promptly gets the car in. Sure enough, the valve stem was corroded. He showed me the part. (I had a similar issue with the other side right after I bought the car, so I could see what I was looking at.) He found a replacement, and got me on my way in about 1/2 hour. I see some pretty bad reviews. I am only one guy, but I can say I will be going back. Dan took great care of me. He was on top of things and a nice guy to boot. Thanks!

Anonymous User

Don’t risk taking your vehicle to Firestone on 13025 Canyon Rd. Incompetent:- I took my car to have them fix a slow leak in one tire. After two hours they say the tire looks fine and it was likely caused by a weight pressing against the bead. Reposition the weight, take my money and send me on my way. Next day the tire has lost 6 psi again. Got my money back (whole other story, see next) and take it to Les Schwab. They find a nail in tire! Fixed and on my way in 20mins. When a shop that purportedly specializes in tires can’t find a nail what does it say about their capability? Careless:- I took my car in without a scratch but found a big gash in the paint when I got home from the shop. Of course they say it didn’t happen there. I know nothing touched my car to do that in the 10min drive home. Their abrasive store manager tells me I can either file a claim for the damage, (which they review and make a decision on themselves!) or have them look at the tire that they didn’t manage to fix, but not both. I finally took a refund for the tire repair and ‘promised’ I wouldn’t file a claim later. He apparently missed the customer service class on his way up the ranks. Protect your vehicle….go somewhere else.