Legacy Real Estate

Reviews 3

LU

Luke Ettinger

I recently purchased a home under the consultation of my realtor agent Ally Puentes of Legacy Real Estate. I wrote the company after having had a very negative interaction with Ally almost immediately after I put money into Escrow. The letter I sent to the company was ignored after they failed to make scheduled phone calls pertaining to this letter. The following is the letter that I sent the owner of the company: ...There were several instances in which I thought that I was being manipulated, deceived, ignored and neglected. With you being the owner of Legacy Real Estate I thought this email should reach you personally because my interaction with your company was so bad. During negotiations for the property (early May), I instructed Ally to place a claim for early occupancy to the residence as I was forced to move out of my living situation on the 1st of June. On May 14th Ally informed me that she had negotiated with the sellers and had reached a resolution that once I had the appraisal on the home completed that I would be allowed to move into the property (Figure 1). I was verbally instructed by Ally to pay extra to have a rush placed on my appraisal ($200) (Figure 3) in order to obtain early occupancy that I was promised by my realtor. That same day (May 14th) I made a $3,000 deposit into Escrow for my property (Figure 2). At this point, Ally started becoming increasingly difficult to contact via phone (our only lines of communication). She attributed her lack of communication to technical difficulties with her phone that she would be replacing, reassuring me that she would be much better at communication in the future (Figure 2). I had almost zero communication with Ally for several days following my deposit into Escrow. I was frantically trying to get into contact with her because I needed to make arrangements to move out of my home and into my new home (once early occupancy was granted). On May 25th Ally finally responded to my messages and claimed that “all of my text messages just came through” (Figure 4). She then proceeded to tell me that the sellers went back on their previous agreement and were not comfortable with the agreement and I was not allowed to move into the house early despite the appraisal being completed (Figure 4). Personally I feel entitled to reimbursement for being advised to rush the appraisal and pay an extra $200 for early occupancy when this was not the case. This reimbursement should be paid by either Ally Puentes or Legacy Real Estate for the false representation that I would be allowed to have early occupancy to my property. Secondly, I was homeless for 18 days because of this false representation. I had to pay thousands of dollars in moving fees, places to sleep, parking and much more because of the fraudulent claims by Ally Puentes that I would have a place to move into, when in-fact I did not. In addition to these problems, Ally did not bother showing up for my signing of titles etc. with Fidelity Title and my Escrow officer Robbie Sue noted her absence. Further, Ally did not bring me the keys to my property, I had to pick them up from the selling company Windemere Mortgage. I found all of this to be highly unprofessional, lazy and a misrepresentation of what a realtor should be doing. Again, after I sent this letter, the company completely ignored me.

AL

Alan Sorem

James Hauge and his staff did a wonderful job for my family and I. The sales process was smooth, and we sold our home for the same price as the ultimate appraised value. I have already recommended him to others and will continue to do so for anyone looking for real estate assistance.

CH

Chris Blackburn

I have had multiple transations with James Hauge of Legacy Real Estate and have been very impressed with his company- Best real estate professional in Oregon! -----Chris B. SandC Inc Salem Oregon----

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