Ned Baker Real Estate

Reviews 3

SH

Shane A

If you plan to be a tenant of Ned Baker Reality I would suggest you reconsider and try another company. The last thing the staff at Ned Baker Reality would like to do is help a tenant find a place to live. Every interaction I had with the staff resulted in me leaving more frustrated, confused and overall disappointed. Even though I loved the place I found through them, the Ned Baker staff very nearly caused me to pick another place simply to avoid dealing with them in the future. Specifics of my encounter: 1. Initial application fee kept going up, was quoted one price had to pay another. 2. Had to make multiple trips to the office to complete the application process because they did not get all the information the first time. 3. Had to make multiple trips to the office to pay the first months rent because no one mentioned that it had to be a cashiers check. 4. Nearly missed the move in date because the background check process took to long. If the landlord had not agreed to let us move in without the background check, we would have had a full uHaul and no place to go. Had I been told when I first came in how long the process took, the background check could have been completed in plenty of time. This is an example where the staff failed to think beyond the short term, and nearly cost me the tenant. 5. Overall failure by the staff to remember that the people coming in to rent places are their customer. Customers should be treated with at the very least a moderate degree of happiness and respect. If you really want to shine you could pretend you enjoy your job, and helping customers. At the very least an awareness that the customer is helping pay their salary and deserves a degree of respect. Being a property management company means treating both the owner and tenant as customers. Ned Baker Staff fails miserably to remember who their customers are. MOST OF ALL, my warning is severe if you are moving in from out of state. PICK ANOTHER COMPANY. Ned Baker Realty has no sense of the work involved just getting here from out of state, and make no effort to accommodate that process. Warning to Landlords - Do you want your tenants to have this type of experience before they move in? The single bright spot in their entire operation is Yolanda Martinez. She helped us on our actual move in day, and got to feel a portion of my frustration with Ned Bakers staff and process. Even though she was not part of any of the issues outlined above, she took ownership of them, and started to mend this issue. Unfortunately for her, the situation was too far gone by that point. But I did not want her to be lumped in with the poor performance of the other staff members who I will avoid naming. Thank you Yolanda, you did a great job.

JU

Jude Finn

I have rented from Ned Baker for over a year now and its been...whatevs. The house I rent is a decent home in a decent neighborhood (coincidentally what most people look for in a rental home), so you could say that based upon those factors Ned Baker is great because they manage some nice homes. However, all things considered, my experience with them has been mostly negative. Here is a list of the positives and negatives of my experience in a chronological fashion: Positive: the employees were always nice and polite Negative: They took weeks to process my application, which only moved along because of my persistence to check on its status always yielded some new missing document they needed from me that they failed to mention. Negative: the house was not "move-in-ready" as advertised Positive: Im not super lazy or picky so I cleaned it up Positive: the house had several fire alarms and carbon monoxide detectors Negative: two of the alarms went off because of a dead battery within the first two days (1 was at 3 oclock in the morning) Negative: your house may not have things listed in the advertisement e.g. garbage disposal Positive: When I moved in they gave me two house keys and a mail key. Negative: My wife found out after being locked out the house while I was at work that the key she had didnt actually go to any of the doors. Negative: the mail key did not open any mailbox (I tried all of them-twice) Positive: Ned Baker answered the phone when I called to ask about the mailbox Negative: they did not know which box went to my house, and suggested I call the post office and have a key made, which they would reimburse only upon moving out Positive: they have mostly left me alone Negative: they call to ask me if I need help turning on the sprinkler system for the lawn a couple of times within a year Positive: Both times I had already turned the sprinkler system on...I tell them with confidence that I will turn the sprinklers on myself Negative: both times I had already turned the sprinkler system on... Positive: paying rent online is easy, and user friendly Overall: they need to iron out a few serious kinks and they will probably be okay

NO

Noeun Nom

When my friend and I found this home we fell in love with the place! It had a huge back yard and the inside was spacious. My friend and I lived together for a year or so and she decided she wanted to move out and live with her boyfriend, so I had my boy friend moved in with me. He went through all the hoops, paid what he needed and sign some papers. A year later, one of their staff called me at work and has no clue that my boyfriend was living with me, but apparently knew of his name... Which, I thought was kind of odd. "You say you didnt know there was another tenant living there but you know his full name, huh?" We paid the rent on time every time, never had any problems and every inspection we always get compliments for how clean the house looks. I like my living space to be clean and organize! I have a medium size dog, but he is well manner and I always keep him clean and smelling fresh. I clean every Sunday or twice a week, if Im bored. Before the employee had checked her files or ask anyone in the office about my boyfriend she assumed he was not on the rental agreement and wants a copy of the receipt. Im sorry that you cant figure things out in your office, but Im not wasting my time for something that you did not look into or if you did lose the file then maybe you should own up to it. She had a tone with me like she was irritated and made me feel like I was the one to blame. Not all but most of the people in the office are a joke. When you call Ned Baker no matter how nice you are it seems like everyone is in a bad mood. We are probably the best tenant they have living at this place right now. We heard stories of the last tenant and weve none nothing but paid on time, keep the place looking good and always calling to let them know if there is something wrong with the house. I will never after this place deal with Ned Baker again! I rather take my money somewhere else who will know what there doing and treat me better. Maybe theyve had some shady tenants, but its a shame to assume everyone will be the same. The only person I have had a great experience with is Yolanda. She is very nice and is always helpful!

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