U-Haul of South Salem
| Address: | 1395 12th St SE, Salem, OR 97302, USA |
| Phone: | +1 503-364-2165 |
| Site: | uhaul.com |
| Rating: | 3.8 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 31
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Narciso Avila
Worst one to go to. So I was looking online to rent a 17 foot truck to move a sofa set I bought from furniture row to my house,seen they had one here on 12th st. So instead of putting in my online order i figured I would just go in(big mistake). Went into store and got told by Andy or Andrew cant remember what his name was but something close to that, well he proceeded to tell me were out of those trucks,asked for next larger truck told no again. After dealing with an employee that acts like they dont want to be there or help anyone I decide to just walk out. Went back home and looked up again and NOT to my surprise they had the 17 truck available, so i decide to just order it and take in my paper work to see what that worthless individual would say. When I got back he stayed outside and had another employee help me. She kept explaining to me how trucks come in and out all day like she was making excuse for that worthless individual. Funny thing is the parking lot was full of trucks and me leaving and coming back in the span of 10 minutes and nothing changed in parking lot ,Ya i wasnt buying her BS.Like another reviewer said about white supremacist I wouldnt doubt it because thats the impression i got too. This place needs new management fast! Avoid this place if your in a rush to get your truck rented.I will be filing a complaint to the U-haul website, they need to take a real good look at who they hire at this location.
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Anonymous User
Stopped in a week before the move to reserve a truck. Had to wait for over 1/2 hour just to talk to someone and only one person in front of me. While waiting one "customer service" guy just stood there texting on his cell phone and did nothing and didnt bother to help me. Finally, I said "Can you actually help me or is your job just to stand there and text your buds?" He "helped" me. When I got there on the weekend to get my truck they had managed to "Lose" my reservation (most likely on purpose is my guess) and I had no truck on my moving day. They made me drive across town to get one...of course I had been dropped off and had no way to get across town. Cost me 2 hours of moving time to deal with their lousy service. The customer service guys look like white supremist gang members they have so many tattoos on their necks and arms. Use any other place is my suggestion.
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Kamran Fattah
This is the second time I have dealt with South Salem U haul. The first I had a trailer hitch put on my vehicle. They were prompt, courteous and the price was half that of the dealership. The second interaction was to add a wiring harness for the trailer over a year later. They fit me into their busy schedule when I needed, they were friendly and again were less than half the price of the dealership. Both times their actual price was less than the quoted price, a happy surprise. I highly recommend this U haul station and will certainly use them again. The only critique I have if they read this is to add some chairs in the lobby for waiting customers. Thank you.
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Nicole M
Made a reservation a week in advance and were told specifically we would have the box truck for 24 hours from our pick up time at noon. The day before the reservation we received a call asking if we could move it from noon to 2pm for the pick up time as they had a truck go down, which we did. We then received another call saying we could no longer have it for 24 hours but from 2pm-10am at the same price because its the last weekend of the month. We should have been given correct information up front or they should have honored the reservation as it was rather than this bait and switch. Going elsewhere.
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Shelby O.
Troy is a super hard worker! He was the only attendant here tonight when I got here around 6PM. Although he had a line of people waiting, he kept running around getting to everyone as quickly as he could. Certainly impressed! I was only here for a propane tank and come to find out your first fill is free! And my tank is new as of this year. Yay! Very happy!!!!
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Gail B
When I moved into my home, I used their services. When I moved from an old apartment to the one I lived in before the house, I used their services. This location has great employees, always has an appropriate vehicle on hand and they even installed a hitch attachment on my truck for a nominal fee. When I need stuff done, I go here.
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PJ Glockzin
They have been very helpful and had the equipment/trucks. But, the location is terrible. There is no place to park your own PV, and its cramp to drive the rented truck out. thats why i usually used the one on Turner Road, who are excellent and easy to get on and off the interstate.
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Anonymous User
The man refused to rent to me because I wanted to rent a truck for 7 days. He was afraid he would miss out on a single day rental. My money isnt as good as someone elses?
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Lesley V Cole
I had a wheelchair lift put on my truck. Can stop in for questions anytime.. Nice helpful people.
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Drew Carter
Great staff. Excellent service. Will work hard to find the right rental product and price point.
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Evan Pierce
Good service, friendly staff. The gentleman who does their hitch installs is very knowledgeable.
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Zachariah hinson
Long lines !!! but super great gals working the counter. In and out with a rig !
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Dottie Stewart
Very helpful in getting boxes for a move. Great prices on boxes as well.
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J. Irey
Spendy, quoted over the phone a waayyyy lower price than what I had to pay
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sam kelley
Beyond disorganized. Spent the day looking for a part that they had.
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L Valentine
Had my truck ready on time. Very clean facility and friendly staff.
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Donald Friedlos
Great friendly staff, and pretty quick for uhaul.
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Johnny Bonnett
Nice crew, fast service but small parking lot.
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Larry Lynn
long waits, not a very knowledgeable staff
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Cathy Sattergren
Good people work there, never had problem.
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Sheila Davis
Friendly and the price was right.
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Rob G
Very friendly and helpful staff!
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Katherine Smith
relatively busy, friendly staff
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Wilfer Lanwi
Fast service. Clean rentals.
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Brent Robinett
My favorite uhaul in Salem
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Sara Gibson
Super helpful & friendly
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Ericka Laporte
Good people
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Alexander Jenkins
Slow and inept
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Jill Scrapoholic
Great service
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Chuck Downing
Easy process
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GH W
Great place!