Woodburn Carcraft - Body Shop & Garage

220 S Pacific Hwy, Woodburn, OR 97071, USA

Address:	220 S Pacific Hwy, Woodburn, OR 97071, USA
Phone:	+1 503-980-9091
Site:	woodburncarcraft.com
Rating:	4.3
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 10

Reviews 7

Alicia M.

This place does budget work with used parts and charges you full price. We took our truck in to get windshield, side windows, and some interior work done to fix water leaking into the cabin. This shop kept our truck for months because supposedly they couldnt fit the windshield and once it was finally returned, the work was awful. Windshield chrome piece was not properly fit, side windows leaked air, thus would have leaked water, and visor clip was broken by their staff. We also saw small items missing once it was returned. To top that off, they did not re-bolt the seat into place, which is a HUGE safety concern!! A few weeks later, we went to let them know we wanted the issues fixed. The guy, owners son, was there and he had an awful attitude! We asked about all the work and he was mad we were questioning his shops shotty work, especially the windshield. The windshield replacement had a non-sealed gasket around the windshield & you could lift it from all 4 corners. The chrome part that goes around the gasket was too small & did not touch in the corners. When asked about the side windows, he said he did not use new parts, because they were on a budget, yet we never said there was a budget! The side windows used parts did not create a seal & he let us know that he was happy with his work. I told him it looked like budget work and he got mad saying he didnt want his work to be insulted. When asked if he was proud of his work, he declined to respond. He never once called us to let us know that the piece was not OEM & that he couldnt make the repairs, instead, he held onto the truck for months "trying" to get it to work. We went to another place & they were able to let us know we could get an OEM part! When we confronted him about it he said the other body shop was lying & that he tried to get the part. He called me a smartass & told me that he didnt want to talk to me anymore because I was "insulting" & questioning the work. I asked him if when he provided the estimate if he "told my dad that the repairs would be perfect or if the repairs would be good enough" & he refused to answer that simple question, calling it misleading. When he refused to answer that question he walked right through my mom & I and he actually pushed himself through me! I told him that he is not to touch me! I never once was threatening & had my arms crossed so for him to walk through me instead of around is uncalled for! No customer should ever be physically pushed aside by an employee, regardless of what their title is, especially a man doing that to a woman half his size! Unprofessional. Eventually he fixed the windshield after we told him about the OEM part & redid the side windows as they should have been. Why didnt he just do this at the beginning?! $3,000 was too overpriced for bad work and then having to fight to get the right work done. He now refuses to fix the visor clip they broke and doesnt return calls when he said that all his work would be guaranteed. Take your business elsewhere unless you want to overpay for bad work and horrible customer service with someone who doesnt mind pushing a woman half his size!

Eric Kirschenman

We had a tranny failure on I-5 and our vehicle was towed to Carcraft late that evening with a recommendation from our insurance company. My wife and 4 kids stayed at a nearby hotel, first thing in the morning i headed to Carcraft, not really knowing what to expect. The people were very helpful, and Michel and the crew were quick to diagnose the problem ( full tranny failure). They let me use a truck to get the rest of my family, got me hooked up with a car rental so i could get my family back to Washington. They were kind enough to let me keep my vehicle there for the week until the car dealership takes care of the problem. My hope is Carcraft will be able to replace the tranny, they have been great thus far and i know they would do a great job....Thanks to everyone there! Update...5/15/16. Its been a couple weeks since we had Carcraft rebuild our transmission and all i can say is,"job well done!" We were happy to let Carcraft work on our Escalade, our dealership, who was paying half the bill, said the price (to their surprise) was what they would have had it done for. So, fair prices and great work equals a successful and welcome to find auto repair shop. Thanks Carcraft ! Eric Kirschenman, Westport, wa.

John Wanamaker

Wow, what a top shelf shop. We lost the brakes on our trip from Seattle to LA Cruz Mexico and by luck made it into an RD park just before 5pm. The park recommended these guys so I called just after 5. Michael answered and after I explained our situation assured me he could make room for us, even offering to let us stay in the rig free in the shop parking lot. We were there when they open at 8 am and by 8:20 Larry was under the rig, brake reservoir open and topped off. Still no brakes so they pulled in and by 9:15 had a list of needed parts. Longer story short, we were back on the road that evening even after needing to get parts from Portland. I have been turning wrenches on everything from big trucks to race cars and marine diesels. I would trust them with any of my rigs. Fair, honest and straight forward.

Me Me

Awesome repair minor hiccup with my insurance but was handled well. I am very awkward when I meet new people especially in a situation where I am a client. Micheal seemed to understand that and guided me through with total patience. I am definitely going back but only to have my vehicle check ups done, I use my vehicle for Uber and having a trust worthy shop is a definitely a need. My only suggestion is to have more communication with clients, it might have been a bit hectic around that time and so I gave them a 5 star due to how they effectively dealt with the challenge. Thank You!

Jon Harmon

Woodburn Carcraft, Michael and his father Doug are a family owned company that have been around for a long time and know their stuff. They helped us at Baker & Baker Towing painting our 1925 Model T tow truck and it came out great. This along with many other little body work and paint jobs weve had done over the years. They do good work, have reasonable prices and always make sure we are happy with the finished product. I would and do recommend them to anybody!

These guys are awesome!! I came in with a problem and a video with my old car. Not only did they take the time to listen and explain to me what my options where they where very honest with me. Being a girl places can take advantage of that. But these guys where fantastic. It turned out I didnt even need to fix the problem! Theyre not out to get money and customer service was superb! Thank you so much!

John Harris

I found the staff at Woodburn Carcraft to be a fantastic group of very talented people. They work extremely hard to make their customers happy. They perform excellent work on all vehicles that arrive at their shop. I have told many of my friends about this business and I hope you will do the same once you become a customer. I trust the people at Woodburn Carcraft 100 percent.