Moove in Self Storage

103 Stone Mill Rd, Lancaster, PA 17603, USA

Address:	103 Stone Mill Rd, Lancaster, PA 17603, USA
Phone:	+1 717-390-0300
Site:	moovein.com
Rating:	4.7
Working:	9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 9:30AM–5:30PM 8AM–1PM Closed

Location

Photos 42

Reviews 17

Annarose Phillips

I wish I could give Moove In a ZERO. They have by far the worst customer service I have ever experienced. Venice and Patrick are the two customer service people at this location I spoke with who are down right RUDE. After simply trying to confirm my reservation with them through phone on multiple occasions, they say their database wont work and I was told a manager will call and then the call never came. I just called again requesting to speak with the manager to try to confirm my reservation but in reality, Im canceling. The customer should not be the one having to reach out to the employer for a mistake on their end that they are supposed to make right. This is BS. Dont waste your money. Give it to a business who will actually appreciate it. I think it is clear that this place must have been good in the past since I saw a lot of good reviews but in recent months it has gone downhill. I also agree with the other one star review on here, the people on the phones are CLUELESS. Every time I called for information and pricing I got different answers every time. What a joke.

Pam Witwer

Hi...Im Pam and Ive been a Moove In customer for about 18 months. The unit I rent is at a very convenient location, less than a mile from my home. Manager Peggy and her staff have always been nothing less than courteous and professional with me. Peggy treats you like a friend, not like an account number and more than just a customer. The security at their facility is excellent; I never feel unsafe when Im there by myself. The facility has always been clean & free of trash and stuff people improperly dumped. Ive dealt with another storage facility in Manheim Township twice; my experience with them was less than great. If youre looking for a place to store your extra belongings, I highly recommend Moove In. You definitely wont be sorry that you "mooved in!"

Leslie Klopp

I have used Moove In Self Storage in Lancaster (Stone Mill location) for over a year, renting a single storage space for all of my belongings. Peggy Bisbey, the location manager, has been wonderful for the entire duration. From the very start, she was compassionate, professional, helpful and extremely understanding. She helped set me up, arranged for me to use their moving truck (free of charge!), and has responded quickly to every request or question Ive made. The unit was spotless, easily accessible, and completely secure. I highly recommend Moove In Self Storage to anyone who is looking to store their belongings. They are a reputable, efficient company that you can trust!

sherry washington

I recommend Moove In Self Storage - Stone Mill Road location to any and everyone moving and/or in need of storage or extra space. My storage experience has been outstanding. Superb Customer Service, friendly and knowledgeable staff. The Site Manager Peggy is very professional, courtesy and sincere - which will make you feel secure and good about their services and comfortable with the clean and very secure property. I can not say enough about the service Ive received, I highly recommend this location as well as any Moove In Storage facilities to all.

Katie Mccord

I have attempted numerous times to reserve a unit and truck. The people answering the phones have no idea what they are talking about. I have yet to receive any call back from the manager that I was supposed to receive. I was also supposed to be emailed quotes that I requested twice and never received. Terrible customer service. I had an OK experience at the Centerville location in the past, but will no longer recommend Moove in storage based on my horrible experience with the stonemill location.

Dawn Duncan

Moove in Self Storage on Stone Mill Rd has been a life saver. The facility is secure, always clean and I have great peace of mind that my unit and belongings are protected. I have had several opportunities to speak with staff (most notably, Peggy) and they are beyond helpful and truly a pleasure to interact with when questions or concerns arise. If you find yourself in the need of storage space you must call Peggy at Stone Mill Rd. You will be super pleased with your experience.

Heads Up

Graciously and creatively supports our work in the community. Always kind. Always helpful. After-hours issues handled flawlessly when we had forgotten our gate code! They are quality professionals with excellent service. Never a question about safety or security of our unit. Just the kind of people we like to be associated with. Thanks for all the years of service! Thanks for supporting Heads Up Lancaster!

Justin Gerlach

I used Moove In Self Storage for about 6 months while renovating parts of my house. The manager of the Stone Mill facility, Peggy, was a real pleasure to work with! She was very friendly and prompt in answering any questions I had. She also helped me by finding a different unit when the 1st one wasnt working out for me. As long as I live in Lancaster, I will use Moove In, and Peggy, for all my storage needs!

Daniella Singleton

Storing with these guys has been a great experience! Very pleasant to work with and even when you have any issues they are quick to solve them and work with you no matter what! The store manager at the Stone Mill Rd location Peggy is absolutely amazing and was so nice to work with! Shes so friendly and really helped me out! Amazing customer service for sure!

Ilyasha Kling

My experience with Moove In was nothing but positive. My manager Peggy was open, kind and friendly to my experience. She knows her renters and truly cares about you as a person. I highly recommend Moove In for not only the professionalism, but also the security with knowing your belongings will be safe.Thanks Moove In!

Jennifer Preston

We had our storage and it was conveniently close to our house. Anytime we had an issue or question someone was always there to help. Staff in the office was very nice and always served with a smile. I would recommend storing your stuff here to anyone. Thanks for everything.

Nathan Goodrich

I had the pleasure of using Moove In Self Storage on Stone Mill road and had a GREAT experience. Peggy was the manager I communicated with throughout my usage of the facility and she was extremely nice, warm, and welcoming! I would HIGHLY recommend using Moove In Storage!!

Penny Lane

The property is clean and well maintained. The truck rental program that they have was great. The staff are very friendly and were a huge help to me during my move. They definitely made things a lot less stressful for me. Id recommend my loved ones to go and rent there.

Christian Santos

Great management, good environment, well secured facility and convenient location. Ive had a great first time experience with this company and Peggy has very helpful and friendly. I highly recommend this place to anyone looking for storage in Lancaster.

Mike W

Great self-storage facility that is clean and seemingly secure. What really sets Moove In Self Storage on Stone Mill Road apart is the property manager, Peggy, who is always a pleasure to deal with.

John K.

Several good reasons There always there for you. Very clean establishment. Willing to lend a helping hand. Peggy always there for you.to assist . Happy holiday to you all. ...

Jomar Pons

This place is fantastic and Peggy very kind and helpful throughout the entire process. Would recommend this place to anyone for the stone mill location.