U-Haul Moving & Storage of Overbrook
| Address: | 6141 Lancaster Ave, Philadelphia, PA 19151, USA |
| Phone: | +1 215-877-8100 |
| Site: | uhaul.com |
| Rating: | 4.3 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 21
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Oleg Orlov
We booked the truck and furniture dolly in advance for our moving day. When we arrived at the location, the manager told us that the dolly is not available and told us to buy it from them or get to another location. As we had a freight elevator booked at our apartment for certain time, it was impossible to get to another location. I told the manager that the email that they send clearly says that the dolly is guaranteed at the location(see the photo of email attached). She got increasingly mad. I asked her to provide me one of the dollies in the place ( multiple were available). She told me to buy one or get out (its blackmailing- I didnt have any option as the movers are waiting, elevators are booked etc). I showed her the phone, but she refused to look, started to yell, eventually refused the service. In the end I had to contact the main office, which was not much of a help for this location ( probably the only solution was to fire this crazy woman on the spot, otherwise she refused to work). I was provided the truck at another location, was late for everything, a lot of hustle, money. Solution: dont know, UHAUL cant protect your interest when you call them. This particular location has a crazy manager who tries to blackmail you. Maybe choose another place? Pictures of the lady and email are attached.
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Benson Qian
IF YOU WANT TO BE BLACKMAILED AND TREATED LIKE S**T, PLEASE DO CHOOSE THIS COMPANY! I made a reservation one week ago for pickup at 9:30 a.m. and return at 8:00 p.m. , when I came to the store, the representative told me that I HAVE TO RETURN THE CAR BY 4:00 P.M. OR THEY WOULD NOT RENT IT TO ME SINCE THERE IS ANOTHER FAMILY RENTING IT! I have had all my friends waiting for me at home already and they just BLACKMAIL me in the morning. Also, the person said and I quote: IF YOU RETURN THE CAR AFTER 4:00 P.M., WE WILL CHARGE YOU $50 AND TWICE AS MUCH AS THE RENTAL FEE!!! WHAT A GENIUS IDEA! Why dont you let me return by 12:00 P.M. So I could use your luxurious car for a fancy ride and you can rent it as many as three times a day! Then I called uhaul customer service for an explanation, after transferring me over and over besides saying: I AM SORRY BUT THERE IS NOTHING I CAN DO! They finally HUNG UP ON ME LIKE A ROUGE COMPANY! I guess they just dont care about the customers renting their trucks since it is very unlikely for them to have a customer like United Airline that they can not easily mess around with. They are damn right. But IF YOU DONT WANT TO HAVE YOURSELF BLACKMAILED IN THE SAME SITUATION, STAY AWAY FROM THIS COMPANY!
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Tanya B
HORRIBLE I will never use this location(or better yet.. UHAUL at all). Rude and ignorant workers, I found out the worker was actually the Manager of this location (61st and Lancaster Avenue in Philadelphia). Her name is Shannon Jones. After waiting over 25min in line because she was trying to I guess multitask. Got a horrible vehicle..did my own inspection on the outside, tons of dents and dings. Had to go find Shannon to report the damage before I pulled off the lot, she said it would be doumenented. I return the vehicle the next day and I see I have a claim where I was charged $150.00 for damage I did not do. Like WOW...people are sick...if she needed $150.00 do some over time or something...DONT LIE..now I am trying to fight it, and when I mentioned it to her(Shannon) she says "well...you can file a claim at 800- GO UHAUL and its just going to come to my "to do list" just letting you know that now". So not cool...Imma just say..that thing called Karma is real..and it doesnt give any notice. Thanks a lot UHAUL...never again with me.
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Adrienne Gerken
We reserved a van for a long-distance move, to be picked up at Overbrook. However, after being dropped off at Overbrook by a friend, we were told that we needed to pick up at another Uhaul store several miles away. It turns out that their "confirmation" text included the address, but in no way specified that they had moved our reservation without otherwise asking or contacting us. Their response was, essentially, a shrug. Were now waiting in a huge line at the other location, missing a family event. This was a terrible customer service experience and I dont think Id trust them again.
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Lanxton Washington
A little disingenuous in a daily-fee charges. May advertise 19.95 per day but they neglected to include 73 cents per mile and a gas that is added for he 73 cents per mile. I needed better clarify advertising.
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Nick Fiekowsky
Best U-Haul franchise in the area. Fast service, friendly and skillful staff. They always connect the trailer correctly, the equipment is in good condition and theres fast turn-around.
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Nathan Sevedge
What a fantastic experience! Frank took care of my and my wife in the stressful move from Philidelphia to Texas! USE THIS UHAUL!:)
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Alexa Weaver
Bad service truck wouldnt work.. Couldnt switch locations had to switch vehicles.. Nightmare of a hassle on moving day.
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Nasr A
Waited more than 25 mints cuz the worker was in the phone. Go down Belmont ave its like 5 mints away n save ur time.
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Ben Wenger
Fast and easy transactions made moving some furniture such a breeze. Plenty of street parking nearby.
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Carol Davis
Piss poor customer service. They ignor you and act as if they dont need your business!
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Michael Andrews
The wait in line to pick up was a little long. Drop off was fast and convenient
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G Brown
They always have what i need and find it at the nearest location if they dont
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David C
good experience renting a truck. quick in and out. easy to work with
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Haiyan Qu
Super efficient, very good experience renting/returning truck here.
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Kuv Ah
I didnt have any problems, Theyre as bad as everyone say they are.
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Kelly Spicer
Staff went out of their way to help me, very polite
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Vincintia Cook
Great customer service
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George Dennis
Good service...Fast
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Alexis Molino
Great service
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Danny Webster
Great staff
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