Jiffy Lube

Address:	208 Meadow Ave, Scranton, PA 18505, USA
Phone:	+1 570-207-0520
Site:	jiffylube.com
Rating:	5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM Closed

Location

Photos 10

Reviews 19

Natalie Berg

So today on 6/5/17 around 11am I went into jiffy lube for an oil change. This isnt the first time Ive been to this location and Ive always had flawless service. However, today I had a very bad experience. So first off I would like to point out everyone on staff today, I didnt recognize. Ive been here at least 3 other times and recognize some of the staff but today I recognized no one, but that doesnt and shouldnt make a difference on the service. So first off when they came in to let me know what I needed the guy said my coolant was low and if I wanted to pay to have it filled. I asked how low was it and he went to check and came back to say that it was a miss mark on the paper and my coolant was fine. That got me worried that if I didnt ask would they have "filled" it and still charged me? Second, when they are finished, the one thing I loved about this jiffy lube is the guy would go over everything that was done, and let me know if anything was due according to my cars manuel etc. this guy however didnt go over anything that was done to my car. He just gave me my total, applied the discount coupon I had and had me sign the receipt. Now I can understand doing this if youre in a hurry or its super busy but I was the only customer there, no one was waiting on me and as far as I could tell it was dead. And Finally. Before I came to jiffy lube I cleaned out my car, threw away all the trash and picked up everything cause I love that they vaccume my floors and clean my windows and I wanted to make it as easy as possible for them when they vacuumed. When they gave me my keys and I got in my car, they hadnt vacuumed my car, the windows were still dirty and to top it off the dash drawer on the passenger door was taken apart and sitting on the floor of my car. They took it out to check the cabin air filter but I guess they didnt think it was important to put it back together. So I sat in my car with my 9mo old in the back trying to mess with this drawer to put it back in. After about 5 minutes thankfully someone came over to ask what was wrong and he helped me but this shouldnt have been an issue to begin with. Overall Im very disappointed with my visit today. I was almost charged for coolant I didnt need, they didnt put my dash drawer back together and left it on the floor, and didnt do the full service of vacuuming my car or cleaning the windows. I dont think Ill be going back to jiffy lube if this is how their service is...

Carla Murphy

Went in to have them check my oil, because it was leaking. Ok no problem. They said my pan was loose so it just needed to be tightened. Did an oil change also. Ok still all good. The manager comes in to tell me I need a new air filter. Showed it to me, it was totally gross. Ok I say. Well 1 week later my car wont start. I opened the hood, and could you believe there is the new filter just LAYING on top of the battery!!!! I was floored. How do you not finish installing it???? So ANGRY. that could have caused a fire!! NEVER AGAIN will I go to jiffy lube. Even if its free! Eff that!! Id give 0 stars if I could. SUPER PISSED OFF.

Mail Route

Service was fast and professional. There are places in Scranton that charge less money. Then again, if youre looking for fast turn around on your car, I have brought my car here and had it done in under 20 minutes. I have never had to wait, ever, and any of my three experiences going here. Staff was professional each time and even vacuumed car.

STEPHEN bro

Clint is a great guy, took interest in finding out why my car was stuttering a bit. He recommended a few options and let me choose what I thought was appropriate. Thats definitely admirable. The entire crew there worked very steadily, and changed my oil and filter in under 30 minutes. Im very happy with this particular jiffy lube.

Jerry Hollingsworth

Excellent location! Im surprised this location doesnt have more reviews?. This is by far the best Jiffy Lube I have been to and I have been to many different jiffy lubes in different states. Amazing customer service and extremely fast, this location definitely hired "The Best".

Eugenia DePietro

The staff is SO nice here! Oil changes are usually an annoying chore is actually not bad at all with how courteous and quick they are.

Vedish Shah

Excellent service. Proper explanation on work done. Well maintained work place. Well mannered and very helpful employees.

J F

top rated service and very friendly staff. They do there job well and dont push for any extras you dont need

Tanya S

In and out in less than 15 minutes for an oil change. Staff was very friendly. Price was average.

Abdullah Al-Modhafar

Quick service and good feedback.

June Thibodeau

Quick and great customer service