Kelly Mazda

1200 Wyoming Ave, Scranton, PA 18509, USA

Address:	1200 Wyoming Ave, Scranton, PA 18509, USA
Phone:	+1 570-342-7831
Site:	kellymazda.com
Rating:	4.1
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–5PM 9AM–3PM Closed

Location

Photos 37

Reviews 6

Bruce Voorhees

Bought a Certified 2013 Mazda 3s from these folks back in March 2016.. dealt directly with the sales manager. I was in a rush, as someone totaled my kids car and she needed one to get back to college... Told him about my troubles needing a car for my kid, compared notes about us both being dads with daughters..the challenges of parenting, etc..thought I made a connection with an honest car salesman... I asked every question possible, any dents, hows the paint, ever smoked in, interior in good shape...I was assured the car was "in very good condition". Then drove 2 and a half hours to go get it. The car I was promised and this one were not even close. Got there to find hail damage on the top, and it looked like someone parked a running lawnmower on a gravel pile next to it...hundreds of chips all the way to the primer on the driver side, and the odor of a strong cleaner in the car. In their defense.. they did knock off $800... I had to have a car... so I took it (my mistake rushing into a car purchase from an unknown dealer). Then I drove it home and noticed all the scratches in the windshield glass, the smoke smell started to show...and only got worse since... got it in my garage to find the rear passenger compartment all dug up with a ripped seat pocket, opened the hood to find the engine insulation eaten by the rats or squirrels living on the engine, who left a huge pile of nuts,seeds, feces, urine, and torn up insulation all over the injectors and wire harness that the dealer missed. Changed the oil to find they never bothered to use a drain plug gasket when they serviced it... Again, in their defense.. when I emailed all this they apologized and said if I drove it back they would do what they could to correct this... but...no way to get it back there.. kid had to go to college. I bought the car certified.. supposedly with a 150point inspection.. that should have caught all the issues I listed so as not to worry...and with the promise of a smoke free, car "in very good condition". We have since paid hundreds to have the smoke smell removed, have sewn the seat pocket, paid to have the dents corrected as good as possible, and I spent hours with a little touch up pen filling the chips, since then it has been a decent and fun to drive car, but no thanks to Kelly Mazda. I get that the dealership has a chance to rebut this review... to that, I would say...Just be honest, I have a ton of photos and all of the emails to back this up... check with Brian.. he has them too...If i was them, Id probably just go with "Im sorry we did this to you, and we wont do it to anyone else" and leave it at that... Moving forward, I sure hope they treat other customers better.

Liz Osborn

Brian Cole is who I primarily worked with here at Kelly Mazda. I had submitted a car finder request to Kelly Mazda for a newer Mazda6 near the end of December and within a week or so Brian had sent me an email detailing what he had come across. The next business day I went to give the car a test drive. Now, this test drive was not just an "around the block" kind of test drive. Brian, knowing that I am from the "mountains", took me on one of the larger hills in the area to really have me get a correct feel for the car - and it delivered. About halfway through the test drive I knew I wanted to purchase this car. The buying process was WAY easier than I was expecting. The price of the car was excellent and the trade amount that Brian offered me for my car (a 10-year-old vehicle with many many miles) was also great! When I came back the next night to pick up my 2014 CPO Mazda6, Brian sat with me for about an hour and went over every feature of that car - this was something that my parents (who have been buying cars for many years) nor I have every experienced and it was very much appreciated. Brian was very knowledgeable on all of the features of the car even though it was two years old - very impressive! All-in-all, I had a fun & stress-free experience buying a car here. I will definitely be doing business again with Kelly Mazda in the future. Thanks again, Brian!

Wayne-Pike CEF

My issue started with a recalled part that Mazda could not prove they have completed (although they claim to have done so). The label that was supposed to be affixed to the hood was not and they declined to send me their internal documentation because "it contains the previous owners personal information." So Mazda left Kelly out to dry, because Mazda wouldnt pay Kelly for the work if Kelly honored the recall on their own. Kelly, however, made no effort to make me feel like they were trying to help me as a Mazda customer or trying to stand by their product. The service department told me to "drop off my car" twice, but when I got there they told me they only work by appointment and would not get to it till next week. When I was asking my questions on the phone, and in person, the pervasive attitude was very unkind and made me feel quite uncomfortable. However, they did get to it Monday and finished Tuesday. In summary, I hope to never have to deal with Kelly, or Mazda, again.

Anonymous User

I bought my car here about 2 years ago and have always taken my car here for servicing. At first I thought it was great, their prices are pretty low with every servicing being about under 50$. However, pretty quickly I realized they never really do any servicing they would only check my car for problems. Im not confident that they are doing the maintenance that is recommended, and they are always in a rush. They never explain how your servicing went...just usually "no problems", very vague and they dont seem to really care. I take my car here now just because I want to keep up with the warranty but once I"m over the 36,000 m. I will def. be going somewhere else. By the way DO NOT GET BODY WORK DONE HERE. I thought it would be the best place to go for authentic parts etc., but they do a sloppy job and youll end up going back at least 3 times before they do a half acceptable job.

Daniel Sputa

Purchased Mazda 6 Grand Touring 2015. Very professional service received from the Sales Manager Brian Cole. He replied to all my emails and calls promptly without any delays. Sent me multiple quotes upon request. Everything transparently explained. They let me test drove few of their models to find which type of car would fit me the best. They took my old car and offered me a great deal for the new car. No hidden tricks to get the last penny out of me which I sadly cant say about other dealerships in the area that I visited and considered as one of my option. I would recommend this dealership to any of my friends.

Anonymous User

I loved working with Kelly Mazda. I definitely recommend them. They were so easy to work with and my salesman Sean Dolphin made me feel so comfortable with my purchase. I felt no pressure from Sean, He was knowledgeable and friendly. Kelly Mazda was very accommodating to me and my situation. They were able to quickly get my paperwork done and get me in my new used Mazda5. Although used looks and runs like new. I am very very very happy with my purchase and will go back when I am in need of another vehicle.