Toyota of Scranton

3400 N Main Ave, Scranton, PA 18508, USA

Address:	3400 N Main Ave, Scranton, PA 18508, USA
Phone:	+1 570-489-7584
Site:	toyotaofscranton.com
Rating:	4.7
Working:	8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–8PM 8:30AM–6PM 8:30AM–5PM Closed

Location

Photos 100

Reviews 4

Laura Bella

Bought my new sienna 2014 on February 2014 paid over 37k. The salesperson didnt communicate properly, very bad customer service. After 3 weeks of having the van rust like specks or rail rust started to appear on the car underneath the film. Took it to the dealership and they immediately proceeded to put the blame on me, did you park the car outside or under a tree? And so on. What Im I supposed to do with it keep it in the garage at all times? So they waxed and clean the car and indeed these stains were between the film and paint. Mary Jo the customer service rep at Toyota told me I will be contacted in three to five days by the manufacturer. Two weeks later no contact from the manufacturer or Toyota dealership. So, I finally contacted Mary Jo and she told me that they are waiting for the inspector from Toyota. Im very upset at this time since no one bother to make contact or keep me updated on the situation. When I asked her if this happened often and how it was handled. She told me that she didnt know. At this point no explanation from the manufacturer or dealership. She called a few days later to tell me the regional inspector would take a look at the car to determine what was wrong and treatment. So the day comes and I still dont get any answer only the runaround. Mary Jo tells me they will do a clay bar treatment on the coming week. So I dropped it of for 24 hours, she calls me back the next day and tells me all the stains didnt come off. My husband picks up the car and Mary Jo tells him the regional inspector will see it again the following week, still no answer or explanation. We take the vehicle to get it inspected tells me 2 hours and takes 4 hours. We go pick up the car, Mary Jo then proceeds to tell me that the stains are caused by environmental fallout and that is not covered under warranty. Any treatment done to the vehicle will not prevent this from reoccurring. The regional inspector never explains any of this and they all give me the runaround and then when they see that they cant fix this they say is not covered under warranty, how convenient. Basically the manufacturer and dealership turn their back on me at this point. I really doubt that this is supposed to be normal for a new car to be so susceptible to environmental pollutants and that they dont have the decency to acknowledge that this vehicle is defective. I have a 2007 Toyota matrix in a silver color that never had a problem like this and that was always parked on the street. They have lost a loyal customer and potentially many more as I vow to tell my experience with this dealership and company.

Pierre LaPierre

First off buying an automobile is not a pleasant experience! The vultures that are ready to pounce on you like you are meat ripe to pluck. So, where do I start? I was looking at other cars (not Toyotas). Truthfully what was putting me off a little was the many recalls. So, I contacted other dealerships (Subaru, Honda, and others). The replies were the standard canned marketing approach to selling). I was told by someone working at a business where I do a lot of business that the sales person I dealt with had left, and gone to work at Scranton Toyota. Being that I was "looking," I decided to try Toyota of Scranton. I walked in the dealership, and the first thing I noticed was that everyone was wearing the same neat white polo shirts. Wow! That looked so professional, yet casual and welcoming. I asked for the person that I knew. He was extremely friendly and courteous, as he was when I knew him from the other establishment where I do business. Now I must digress a bit. One of the biggest things I noticed at your dealership was a total lack of negative tension one finds at other dealerships. People very relaxed, friendly and professional. The sales person, Sean Von Poppe, introduced me to his floor manager, George, another extremely friendly profession willing to assist me. The final person I met was the hard sell, hard nosed professional, James Hazen, the hard nosed, pressure closer, add-on seller. Not!! I even invited him to sell me the add-on warranties. In short, the whole experience was wonderful. What a professional, friendly, team at Toyota of Scranton. No pressure selling, like I was expecting. Your people look like a real team. There is NO negative air at your place of business. Your entire staff look and act professional, and make the whole buying experience an extremely positive and relaxed one. Sean, as a front line sales person makes you feel like you definitely chose the right dealership. I thank everyone at Toyota of Scranton, including the greaters of making my a wonderful buying experience. I will recommend you to everyone I run accross. This is coming from someone who has always badmouthed the car buying experience. Again thank you, and your team. Pierre LaPierre

MarkandJudy Harvey

Our 2003 Toyota Tacoma Prerunner had its original battery in it. We contacted Toyota to buy a new battery and tp get a tune up. Once the service was begun, it was recommended that we also have throttle work done. Made sense. Agreed to do so. We were greeted and assisted by at least 6 different staff members. Cannot remember who each one was! They greeted us at the service garages open door and welcomed us and our 2 Australian shepherd dogs inside to the check-in area and the waiting room. We got to watch the Olympics on a large screen tv as well as visit with other customers who love animals and took photos of our dogs. At our request, a cleaning lady gave us a paper towel on which to set our dogs water bowl, so that it would not mar the beautiful wooden floor. So many of the staff were kind and polite to us and to our pets! We had a great time while waiting for the service work to be done in a timely manner! The work took approx. one hour. We now have confidence that our trucks battery will not die on us. The new tune up should improve our gas mileage. Toyota Scion could not have treated us more nicely or efficiently. Bravo to them! In a previous year, Toyota Scion bought back our 1998 Toyota Tacoma Pick Up truck. We are grateful that Toyota has stood behind its products. Our senior citizen neighbor always wanted to own a Jeep, so in 2006, he bought a new one. He babies his Jeep, keeping it in a garage and putting only 30K miles on it. The design of its frame has led to premature frame rust in its corners. Chrysler is NOT standing behind this vehicle so our neighbor now has a worthless vehicle, as far as used cars go. He had to order and pay for the replacement/welding ofthe parts that have rusted out. Our neighbor now wishes that he had bought a Toyota instead. We are left wondering . . . when Toyota vehicles had issues, it was on the nightly national news. But . . .we have seen NOTHING on national news re: this Jeeps flawed frame. yet Toyota made good for its defective vehicles and Chrysler is not!

Brian H

My buying experience was stress free and the dealership staff were professional & courteous. The dealership was clean, offering bottled water, and if youre hungry there is actually a Dunkin Donuts inside the dealership. My only reasons I cannot give 5 stars is that the sales people tell you that any vehicle they sell that is equipped with Sirius/XM will receive 3 free months service. However, mine did not include the free 3 months, and post-sale they dont seem to want to talk to you. Over the course of a week I chatted and emailed, and was told someone would get back to me. Even an email to the sales director goes unanswered. So, overall they offer an easy buying experience but fail in the post-sale communication aspect. 9/25/15 - UPDATE: Im pleased to say that after almost giving up I was able to get help from my sales rep. I had received a Thank You card in the mail from my sales rep Ellie, and included was her email and direct line. When I had inquired with the receptionists that work the front desk, neither of them could find an email or direct number to reach my sales rep. I emailed my sales rep and she quickly followed up with me to ensure that the free XM service was activated as they had promised, and Im truly satisfied that the XM service is. If youre looking for a no pressure, professional car shopping experience where you can find staff that are courteous and respectful, then I recommend Toyota of Scranton. I left the dealership feeling that I was treated well, and that kind experience leaves a positive impression for the future if I need to be in the market for another car. Thank you Mary Jo Preno for your attention to this review. Im happy that my XM concern had been resolved and Ive edited my review to reflect 5 stars.