Public Storage

2977 MacArthur Rd, Whitehall, PA 18052, USA

Address:	2977 MacArthur Rd, Whitehall, PA 18052, USA
Phone:	+1 484-240-1902
Site:	publicstorage.com
Rating:	5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 12

Reviews 8

Frank Johnson

As a customer off and on for 15 years to this establishment. I do recommend this Public Storage to anyone who is in need of a storage facility. Louis and Lynn have worked exceptionally hard to accommodate my needs of the different units I have used. They treated my friends who I had come in for rentals with all the professionalism and courtesy you could ask for. So if you are in need of a storage unit, look no further, you found it here at this Public Storage. Stop in and get yours today. They will help you as they have helped me all these years. "GREAT PEOPLE" There is just "ONE" thing I am not happy to about and that is how corporate treats their employees and expects them to constantly be forced to have these posts like this posted. Then if the employees do not have posts, posted, they hold that against the employees who work at any of the facilities. This is OUTRAGEOUS, some people do not do postings, some people just dont care to post. Others may not know how or do not have Google accounts. I hope others who read this WILL follow me on this. You cannot force people to write a review. This is America not a 3rd world county. I hope someone from corporate reads this and gets the hint it is "NOT" your employees fault you do not have all the postings you want to see.

Diana. Camacho.

I personally would like to thank the manager for the service I received at his location. I was traveling from upstate NY, relocating to PA with a truck packed with my entire apartment. Feeling overwhelmed because of issues I had with my movers and traffic I was going to arrive a few minutes after they closed. I called this property and Luis was kind enough to wait for me and held my unit on reserve until I got there. What a LIFESAVER! Seriously he helped me avoid so many fees and issues I would of had with uhaul since I had to return the truck at an specific time. He was extremely professional, friendly and obviously patient. He went on to ask questions about the items I was storing and actually showed me a different unit than what I reserve to save some money. Ive never stored before so Im glad he was knowledgable and everything worked out perfectly. I will recommend any friends and family strictly based on my experience with Luis. As a recruiter myself, I would hire Luis in a heartbeat. THANK YOU SOO MUCH!

Anthony Stout

I have been a customer for almost 2 years and the Customer service that I have been given every time is absolutely phenomenal. I want to thank Louis, Lynn & last but definitely not the least Tiara. When I first opened up my storage unit which was a 5X5 an opened that up with Louis he made me feel at ease along with Lynn when I would come an pay my bill or just stop to get things out of storage. I just recently had to upgrade too another unit and the person I that did that upgrade was none other than Tiara who I had the pleasure talking to over the phone when she reserved the bigger unit for me and then to actually get the opportunity too meet her was fantastic. Tiara is a pleasant woman who just came on board not that long ago and I had some skepticism first but when she started answering my questions then I felt at ease once again. Thank You So Much Louis, Lynn & Tiara.

Jenna Snyder

i went in with my friend who just rented a pace there, the office was really clean and Luis and Tiara were very helpful!. they greeted us right away, and thankfully asked my friend questions on what she was storing, otherwise we would have rented a unit that was too big. my friend had a complicated situation but they worked with her and got her the space she needed. I wanted to write the review not only because they said they would appreciate it, but because the way they treated us was very respectful, honest, and caring. just before we went in we had gone to the UHAUL up the street and I told my friend Public Storage was also around the corner and that they would probably provide better service than those rude people at UHAUL. High five for Luis and Tiara who proved me right!

Shirley Rocha

I stopped in unexpectedly to purchase a few moving supplies and I was pleasantly surprised by the customer service given to my and my daughter by your manager Luis. I came in close to closing time and he still was patient and super helpful. Even when my 5 yr old started to get fussy, he not only continued to help but even went above and beyond to accommodate us. I know people are quick to complain when something bad happens, so I wanted to make sure to take the time to compliment this employee. Luis is an absolute asset to your company and employees like him are extremely rare. I will make sure to always return to give this location my business as well as refer my friends and family as well. Thank you!!

Vinnie Zoutenbier

Started a unit in August last year. Took an hour to do all the paperwork because their system was down. At the time, their gate was also broken. I had a good price on my rental, which is why I chose them, but beware: All their units prices go up about 20% after 5 months. I just ran into this and PS customer service said it covers their expansion nationwide. Why would I have to pay so much for them to start new storage locations? Further, I learned that they had put a Florida drivers license on file for me when doing initial paperwork, but I have had a PA license for over 5 years when I opened the account!? This is really more trouble than its worth.

jose ortiz

I really love the customer service at this storage facility. One of the best things is that they are bilingual. My mom only speaks Spanish and she had a sense of relief and security when she found out that the young lady there speaks Spanish. Tiara always makes sure she helps my mom out if shes confused on anything, and that gives me peace of mind. She has a very "people" oriented attitude. The prices might seem a little high but in reality those few extra dollars you spend are worth it. We know for sure that our belongings are safe, and the customer service is honestly some of the best customer service weve ever gotten. Good job Public Storage!

Anthony Male

I needed a small storage area close to my home. I went on line to review availability and found exactly what I needed. I did the necessary reservation info on line within minutes I got a conformation, the an E-Mail response, about 1 hr a phone call from the mgr., Lynn, and made arrangements to sign a contract all went exactly as online info said it would. I went to sign the contract met Lynn, who was very nice. I couldnt have asked for anything better. Everything went exact and could not asked for more courtesy. It was great and THANK YOU Tony Male