Core Tech Services
| Address: | 1985 Mineral Spring Ave, North Providence, RI 02904, USA |
| Phone: | +1 401-231-5030 |
| Rating: | 4.1 |
| Working: | 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–7PM 9AM–5PM Closed |
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Reviews 8
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Sarunas Vabalas
Can I give them 0 stars? One is way too much. Dishonest, unprofessional, rude beyond belief, incompetent. For those that are interested in the details of my experience at Core Tech Services read below. I needed a screen replacement on my Sony Z5. Called them for a quote. The part would have been $110 and labor $40. It would have taken one week for part delivery to their shop from Europe. I decided to look into local retailers. Found it Repair Universe for $60 plus $10 for 2 day delivery. Got the part brought it in. Repair technician agreed to do the job for $40 after complaining how complicated Sony phones are (that was a red flag for me right away that he doesnt know what hes doing), however he reassured me that he had two Sony Z3 phones last week. However he didnt give me any warranty on the part. Ok, I agreed. When i picked up the phone screen was working properly, except the installation job was very poor. The screen was sitting higher then it should have been and the light was shining thru the gap between the screen and the phone body on both sides of the device. H suggested to get a case that would hold it in place. What? Got home and noticed that when I was making a call screen would go black and no matter what buttons I would press it would not turn back on unless the other person would hang up the phone, even the power button was unresponsive. I brought the phone back, he says - easy fix, sensor is blocked somehow. As he pressed on the top off the screen bybthe camera it would light up during the call. He asked me to bring it back next week, hell take care of it Tuesday morning, he didnt have time, it was Saturday evening. Fair enough. I brought it in Tuesday, waiting for my phone all day, go there around 4pm he hasnt even touched it yet, got all upset and told me to come back in one hour. I came back, whatever he did with it didnt fix the issue, but made it worse, now the screen wouldnt light up during calls by pressing the top any longer. Now he started blaming the effective part. Didnt really believe that story, brought the phone home and noticed that while he was removing the screen for the second time, he had snapped a corner of it, which he glued back on with super glue, residue of which now was also stuck on the rest of the screen. Brought the phone back, thats were things got really ugly, he wouldnt admit doing it, started cusring at me, calling me cheap for getting my own part and not paying his absurd price and waiting a week plus to get my phone fixed. Turns out the owner is not around and hes managing the place in his absence, which hes absolutely not competent to do. I tried to keep it under professional level. When the other 2 workers there tried to calm him down he grabbed his cigarettes and walked out the door. Theyre were much nicer to talk to, told me they will call me after contacting the owner. Nothing. I came back there week later - no word from the owner. Came back 2 weeks later - the manager that was rude to me is handling this with the owner and hes not in. Im not interested in talking to that incompetent, unprofessional manager there ever again. That was the last time i set my foot there. Had to get a new phone while I was waiting for this non-sensene to get resolved. The only reason I came to the because they have fixed my wifes iPhone in the past and did a great job, but it seems like they are not experienced enough to handle anything non mainstream. I have brought my macbook that they couldnt fix a few months ago, but I didnt held them accountable for not being able to do that and trusted their level of expertise. A lot of excuses and ducking out later nothing got fixed. They did blame the parts last time too. Defective hard drive that I had also ordered from a third party which I had to return, now Im thinking they simply didnt know how to work on it.
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steve smith
Place is a sham drop my flatscreen off there Friday they told me to be ready by Tuesday Tuesday came didnt even get a courtesy call.. waited till Thursday then I finally called them..oh were opening it right now they said weve been having some trouble with it they said you need a new video board they said.. so now Friday comes back around I called once again they told me therell have more information at the end of the day... finally I get a call they say sorry your TV cannot be fixed without a new motherboard which will cost more than the TV is worth.. like really... mind you I brought them the same exact model TV a year ago to fix the same problem and wouldnt you know it they fix that TV just fine.. very dissatisfied and disgusted with their customer service avoid the place at all costs.. people are worse than crooked mechanics!!!
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Demo Vengence
Eric Oliveira who goes around saying he is the owner which is actually an employee there is a EX felon for larceny and heavy pill user. He tells customers that their phones needs too much repair then goes and sell them one of his phones and keeps theirs OR take parts out of customers phones and swaps them out for broken ones telling them it needs repaired to make more money. BEWARE! Avoid this place! There are many other places to buy cell phones and who repairs them. This place is NOT the one
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kim ziegelmayer
I went to Core Tech Services because i was having problems with my asus laptop. Nis and David were very helpful and professional, and clearly explained what they did to repair it. The price was reasonable and the service was excellent. I even went back with my printer as it was not working correctly with the updated Windows system. Even though they spent some time diagnosing and correcting the problem they didnt charge me! Excellent people, excellent service!!! Highly recommend!
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brigit timpson
I came here with my macbook pro - the person who helped me was so kind -after seeing that the keyboard was stuck and not responding he looked up the serial number to see if I was still under Apple care, helped me call the apple store and we decided I would get a quote from Apple and then one from him. It ended up being fixed under warranty, but I was so grateful that he helped me figure out what to do and didnt charge me. Thanks!!! I will be back.
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Andrew Urban
I love cortech services and have sent many people here over the years. They have some of the best prices on glass replacement for phones and also pay great prices for phones even if the screens are broken. I have sent people here for computer repair where is Hardware or software and they are always satisfied. Great service and Nis the owner is extremely knowledgeable
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Aautt Sales
I stopped by thinking my phone was destroyed but it turns out they could fix it. Everyone else i went to said my phone was trashed and couldnt be fixed but after it getting run over by a truck they fixed it and looks and works like brand new. Thank You Core Tech Services!
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Sandi Church
They told me a few days , paid for express shipping the wrong part came in , then had to wait another week, then they said the computer would be ready the following week, its been 3 weeks just called there and no answer. I would not consider them in the future.
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