U-Haul Moving & Storage at King St
| Address: | 584 King St, Charleston, SC 29403, USA |
| Phone: | +1 843-723-1605 |
| Site: | uhaul.com |
| Rating: | 2.6 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 23
ST
Stuart Johnson
Showed up to get the truck I had reserved weeks earlier to find out that the computers were down. Because of limited parking in the area, I had office furniture waiting on the street while I went 10 blocks to get the truck. I was told I would have to come back later, no apology and was actually treated like an annoyance to the morons (one who was the assistant manager). After 90 minutes they finally caved in and gave me the truck. When I returned the truck, the manager (Carol Dingus) was there with a rude unkempt employee who did everything in the world to hold me up, once I stated I was in a hurry to pick my wife up from work some 30 miles away. At this point, Dingus took over and proceeded to stare at the computer for over 10 minutes. When I told her that this was the worst service I received from Uhaul, she just laughed. NEVER use this location for anything !
JO
Joshua Garwood
What an unbelievably terrible experience. Its like these folks do not understand the concept of a reservation. I reserved a truck 3 days ago for a weekend move. Have an order number and confirmation email from them, and spoke with someone on the phone to confirm again. I get a call several minutes ago to tell me that the truck I reserved is not available... not only that, but there are in fact zero trucks available until 11 HOURS after my reserved time. When I called the support line to try to rectify the situation I was met with rudeness and contempt. Just a small bit of advice, if you dont have a truck, DONT LET ME RESERVE IT. Thats the entire point of a reservation. Its like a scene directly out of Seinfeld, only far less funny and far more infuriating.
GO
Gooogle User
I love the Google picture of Carol Dingus on the phone, she is whats wrong with this place. Ive been to this location at least a dozen times and have spent well over $1000 in boxes. Ms. Dingus, however, always acts like its the first time shes met me with her usual unpleasant attitude and discontent in doing her job. Ive been the only customer in the store numerous times with multiple Uhaul employees behind the counter, and still waited 10-15mins before even being acknowledged. Forthe most part, the males who work there are accommodating and helpful. Im just a bit befuddled that whom ever owns this location doesnt acknowledge this blatant incompetence.
DA
Dale Carter
This place is either out to steal from customers or too incompetent to perform simple math. I was charged twice my quoted rate and told I drove 288 miles even though I used less than 5 gallons of gas. It was my fault I neglected to make note of the odometer because of the huge fiasco created by the staff double parking in my truck and losing the key to the double parked vehicle. This resulted in them driving over a curb to get it out. This is my second time renting here and the staff has always been rude and difficult and slow. Finally my truck smelled of cigarettes and was filthy. Avoid at all costs these thieves.
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Anonymous User
Came in to rent a truck for a simple move and was treated very poorly. Called back to let the supervisor know what type of customer service their company was displaying and found out that the manager was the insolent employee. I used a rental company that was more inconvenient for myself, but at least had were not curt and discourteous. As a military member, I highly discourage anyone from using this service and will report it to the Joint Base Charleston TMO of this business.
TA
Taylor Nelson
This is a great U-Haul location! I have been coming here for a few years now. Always pleased with the customer service and equipment. Carol does a great job managing the store and always hires exceptional employees. Also want to point out that Ashley is a great store manager when Carol is not available. I will always come back to this store while still in Charleston, SC!
KE
Keri L
Showed up to rent a truck I had reserved. Their internet and phones were down and they said there was nothing they could do to get me a truck. I understand this was out of their control but they offered no solution and had extremely poor customer skills in dealing with the problem.
AL
Alshaun Rouse
Went to get propane tank filled and guy told me propane was closed. The sign said 7am to 7pm and it was 6:20pm I said really???? He said yeah man we start shutting down at 6:30. I called another uhaul across town and they said yes we serve customers until 7 pm. Bad service
CO
corey sims
I will gladly take the time to rate this place, its something I never do but the service was just that horrible. I dont expect them to be the friendliest workers but they were just mean and rude! I will carry my stuff by hand next time before I go here again.
JA
James wilcox
Worst attitude reservation couldnt be taken unless I used it from 7am to 11am but charging me for a full day. What a joke so they can charge people for a full day numerous times. The lady working there had the worst attitude ever
NA
nathan kamins
Normally dont review except for exceptional or exceptionally bad experiences. However, the reviews here are very bad, and I was worried about using it, but they were professional and did exactly what I agreed on and expected.
AL
Alec Bertossa
Every time Ive been here they have been accommodating with any changes Ive needed (even last minute ones for a different trailer) and are extremely friendly. The office itself is always clean and well lit.
MI
Mike
Save yourself some time and stress and DO NOT use this location. The staff here is rude and unhelpful. Just call the customer service line at Uhaul. Avoid dealing with this staff if at all possible.
BR
Brian Lee
The staff here was amazing! TJ and Tyra were on the ball, nice and even able to cut up a little while maintaining a friendly, service oriented atmosphere! I highly recommend this site!
CH
Chris Cobb
Worst customer service.. All she kept asking was "if I had a card ready to seure the reservation" before I ever got a ballpark price for the mileage.. I gave up and rented elsewhere..
NA
Naomi Stinson
They dont deserve 1 star- Carol needs to be fired. She is EXTREMELY hateful & despises her life. She has ZERO customer service tact & enjoys wasting hours of peoples time.
CA
Catie Curran
If I could give them no stars I would. Worst customer service ever!!! They will blatantly lie to you on the phone and the people inside have terrible attitudes.
MI
Michael Stalcup
Went in w/o reservation & Tyran had me in cargo van in a few minutes; smelled great, working A/C, & even feet area in front was clean. Best deal around by far!
JA
James Strickland
Customer service is a joke. All I want was a propane tank filled. Was there over an hour. People came in after me and they would not help me out at all.
KA
Katherine Herron
Showed up with no reservation, extended by a day mid move and they were incredibly helpful and pleasant throughout the whole experience! Thanks!
AS
Ashana Jones
They turn the bell off for propane severvice when its cold outside, they will have you sit in the lot indefinitely. Not a good business practice
JO
Jon W
Quick and easy dropoff. Everyone was customer oriented. Location is downtown,, though, so keep that in mind if you have a big trailer.
AL
Alfredo Diaz
Devan Lloyd rovided the worst costumer service I have had in a wile. Im glad Im not the only one leaving bad feedback.