Service King Collision Repair of Germantown

7291 Winchester Rd, Memphis, TN 38125, USA

Address:	7291 Winchester Rd, Memphis, TN 38125, USA
Phone:	+1 901-756-7055
Site:	serviceking.com
Rating:	2.6
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 15

Reviews 12

Justin Dorr

Where to start? I had to come here to get an estimate because an 18 wheeler hit me and ran me off the interstate with my 1 year old in the back and fiancé in the front. Initially, my insurance recommended me to this location but seeing as how the wreck was not my fault, the drivers insurance was going to cut me a check according to the price of the estimate. After getting an estimate here, I signed a release and waiver to collect my check for enough to cover the repairs and a little extra for my troubles. Service King was aware of this when I got the estimate that I would be paying out of pocket. Nothing was said about further charges if they found any additional damages until the day I dropped it off. I thought it was nothing since they hadnt mentioned that when I got the estimate. They ended calling me that same day saying they did find more damages, an extra $500 worth. They told me it was a safety issue and they had to repair it legally. Well, there went my little extra for my troubles the instance cut me. When I finally picked it up, one of my 3 subs were blown. They gave me the run around for over a month while telling me they were investigating it. When I finally called the district manager, that day they decided to do something about it. I got a diagnoses from a speaker place and the sub was locked up due to it being played to loud for to long. The store manager tried saying she would only pay half after almost 2 months of saying the would pay for full repairs. After "negotiating" for a while, we agreed on $100 because we found a replacement for that price online and I figured I could just install it myself. She said she would give it to me by the end of the week so when I got home I ordered the replacement. After a little over two weeks I finally got a visa gift card for $75... Im no math major but that seems to be shy of the $100 we agreed upon. Most unprofessional treatment Ive ever received. I feel their plan was always to try and scam people(or their insurance companies) out of money. In my situation, I feel they gave me the run around thinking I would eventually "hush" up but when I didnt, they still conned me out of what was right. Save yourself the extra stress and go to a different body shop, being in a wreck and having to get repairs is stressful enough. You could find someone off the street to repair your vehicle and receive better service at a fraction of the price.

ALX Lewis

Consumers beware: This Service King advises a "life time warranty" on the repair. If your specific vehicle has a convertible top this warranty may not apply. They removed top to complete the repair on my Ford Mustang. By doing this they aggravated the rear glass in top some way. Prior to them removing top we never had any type of problems with the top or the rear glass in the last 7 years. Shortly after the repair, which took close to a month... a few days later i noticed there was an issue with rear glass... it had come unsecured in the top. I returned it and they did some type of quick fix repair to it. Some months later now the glass is doing the same thing. When contacting them now... they are now telling us that they will not correct what was started by them removing the top. They say now it is wear, tear and daily use of top and is not part of the warranty. As i stated before we had never had any issue with top or glass until they removed it. When i attempted to contact them again they will not even return my call.... and to add my insurance company accepted there position. So beware of the "life time warranty". If they can maneuver around fixing it and not standing behind there work... they will. My next step will be to file a civil suit.

Marc dway

horrible kept my car for about three weeks and when i went to get it over spray all over it. then after i told them about it they kept for about three more days once i made it up there i looked over the car i still had some white looking stuff on it must be wax i just got my keys and left. i will advise anyone if you need any work done to your vehicle Service Queen is not te repair center to go to. i truely stand by that. terrible terrible terrible.

Greg Campbell

When I have my car in for repairs, mostly I just want to know the status.I was kept apprised of the status of my repair via automated text messages that even include pictures of my car in that particular status. Their choice of technology to keep me updated made me very comfortable that they had everything under control. I havent gotten my car back but expect to pick it up today.

Ben Hunt

Great service all around - repaired my truck, now it looks brand new! Ginger and the rest of the staff were a pleasure to work with. Great communication - much appreciated! Will recommend to my friends. Thanks again!

Jasmine Galison

The workers was great but I hated the fact that they would not let me pay cash to get my car fixed, they only do insurance claims.

Bineta Camara

Great service all the way, even is a extra mile is needed loved it

Warhammer40kfans

too expensive for little scratch

Jim Register

Good people doing good work

Chelsea Towers

Friendly and helpful

Mary Jane Thompson

Good service