Gates Collision Centers - Park Street

Address:	1726 S Park St, Madison, WI 53715, USA
Phone:	+1 608-255-4075
Site:	gatescollision.com
Rating:	4.5
Working:	7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM 7:30AM–5PM Closed Closed

Location

Photos 26

Reviews 13

Alyssa Mitchell

I have been to Ideal Body Shop in the past with a GREAT experience. Gary had phenomenal customer service and did great work on my car. However, Ideal Body Shop had recent change in ownership/management. I decided to give it a try and sadly was underwhelmed with the customer service and overall experience. I brought my car in for the scheduled appointment and waited for an hour to find out that the wrong part was ordered. I understand that these kinds of things happen and came back a week later when the correct part was in. The part was then replaced/fixed in less than the estimated labor time, but when I asked about the cost of labor being reduced from the original estimate, their secretary reported that the only reason it took less time than estimated was because they already opened the car up the week before - she denied a cost reduction when I asked. I have higher standards for customer service and will be taking my car elsewhere in the future.

Jason Krueger

I recently took my vehicle to Ideal Body shop for repair. I had a great experience. Gary, the owner, gave me great advice on what to fix and what to live with. He offered a valuable viewpoint and perspective. The entire staff was courteous and professional. The final bill was exactly what he estimated, which was competitive to another major automotive shop nearby. However the total cost was less than the competition as I took Garys advice and did not fix a small scratch on my bumper, since as Gary said a future runaway shopping cart will negate that fix at any point in the future. You cant even tell there was ever any damage to the area which they repaired. They even touched up my bumper scratch to make it less noticeable for no additional charge. I love the fact they are a Madison tradition, with over 100 years under their belt. I will not hesitate to return to Ideal for any future body repair needs (hopefully not many!). A+!

Brittany

I recently took my truck to Ideal Body Shop for repairs after being in an accident. This is the first time Ive had body work done on a vehicle and the first time Ive filed anything through insurance. The staff was friendly, professional, and helpful. Keith communicated with the insurance company, helped me get a rental car, and kept me up to date on the repair process. Not only do the repairs look fantastic, the guys also cleaned my vehicle and restored all my headlights to match the new one. Im very happy to have my truck back and looking so great. I cant say enough good things about this place and the people there. Thank you!!

Michelle Kussow

I would absolutely recommend Gary and Ideal Body Shop. After an accident without collision insurance, we really needed the best rates. I compared a few other local body shops and Gary beat them on price. He also suggested a few ways I could save even more than he quoted. Gary had great communication, answered the phone the first ring every time, and kept me up-to-speed on the repairs. Ideal and Gary earned a customer for life!

Doug Pickard

Ideal doesnt honor their warranty. Rear bumper and trunk repair of Honda Accord. 1. Body panels not properly aligned. At the point where bumper wraps around and meets quarter panel there is overlap and quarter panel now sticks out, and is not flush with bumper edges on both sides of car. 2. Paint peeling off bumper near where trunk closes. Ideal will not honor their lifetime warranty and will not repair.

Karen Lee Weidig

Gary at Ideal is the most helpful, honest businessman imaginable. His staff is equally willing to help PLUS fast and efficient and good at their trade. I got absolutely wonderful, thoughtful service at a better than fair price and am almost anxious for the next mishap so i can go back. Ideal Body Shop is the only shop ill ever use.

Michael McClennen

I went to Ideal Body Shop (in their new location in the old Thorstad dealership) because my rear bumper was falling apart. I wanted someone to fix it up quickly and cheaply, without spending extra to make it look "like new". They did a great job, for exactly the price they estimated. I strongly recommend them.

Marissa Mullins

The staff at Ideal Body shop were awesome. They were very honest with me and were even able to do my repairs under the estimate. I would recommend them to anyone!

Jim Huberty

I could not be happier with the work done. They had to deal with an unresponsive insurance company. Still had the job done on time. I would highly recommend them.

Amanda Micklos

Easy process, personalized care. Gary made sure everything was done right! Highly recommend. A bit hard to find, but worth it!

GammasBOY 4_2_0

took my car to 3 different places for quotes, these guys had the best price/option and the work looks great, thx

Phil Haussmann

Fixed up my door quickly and professionally. They were great with insurance and the car rental. Recommended!

TMW 14

Awesome people!