Christian Brothers Automotive Cedar Hill

Address:	130 N Hwy 67, Cedar Hill, TX 75104, USA
Phone:	+1 214-247-8005
Site:	cbac.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed Closed

Location

Photos 24

Reviews 7

Olivia Rawlinson

Went in on Wednesday 7/12/17 to schedule an appointment for an alignment. Came back on Thursday 7/13/17 at 10am for my scheduled alignment appointment. They took the car said itd be an hour to an hour and a half, so I waited in the lobby. About an hour later they told me not only did I need an alignment, but a bearing and my struts needed replacing. I got quoted a little over $1,400 for the parts and labor to do the bearings and struts. I asked how long it would take because I needed to be at work the next day by 5pm and couldnt afford not to have a car. I was told it will be ready before 5 on Friday 7/14/17. I said sure, thatd be fine, got shuttled home. On Friday 7/14/17 I woke up around 11 expecting a call hopedfully telling me my car was ready. I had a voicemail from the shop and called them back. I refused a repair that would prevent coolant from leaking, as the repairs I had already signed for would drain my entire savings and paycheck. After some salesmens guilt about it I was told my car would be ready soon. At 5pm I went in to work thanks to a generous offer for a ride from family, and I had left my phone on until 5:30 against the advice of my coworkers, as I was hoping I would get the call that my car was finally ready. By 5:30, needing to save battery life on my phone so that I could call my ride later in the night, I turned my phone off. On my break at 7:30, I noticed a voicemail left at 5:55 pm, five minutes before the garage closed, finally telling me that my car was ready and that they closed soon so I should give them a call if I was on my way. Now mind you, this has been my first repair done through any of these shops, so I assumed that I would be able to pick up my car on Saturday, as many car repair places are open on Saturdays and closed on Sundays. Not so with this chain! So now I am not only deprived of my entire savings and paycheck (which doubled as my college fund for the upcoming semester) but I am also deprived of my car and the ease of getting to work without help for a grand total of four days, when I was essentially promised that the repairs would be finished before 5pm on Friday 7/14/17. The entire ordeal has been almost farcical and has put so much undue stress and strain on me that I am quite honestly livid as of right now. I have yet to try and call to see if there is any potentiality of being able to get my car at a reasonable hour today (7/15/17) as right now that is the least that could be done to quell this situation.

Barbara Rollins

Took vehicle in for over heating and was quoted a price of 371.00. Went to pick up the next day and it was 455.00. Inquired of the difference and was advised that diagnostic fee was in addition to regardless of whether they did repair or not. Told him I was not aware of this and was never told so he was misleading me. He then accused me of calling him a liar which I did not and there is a difference between lying and misleading and failure to communicate. There was a witness as well whom would back my claim. There was never an explanation of what the other charge was for. He seemed anxious to inform me that he wouldnt release the vehicle if I did not pay the inflated amount. I take it very personal to be accused of calling him a liar when I did not-- those were his words. I question this persons stability and lack of understanding to try to resolve a dispute that they clearly created. I would not have any work done there unless all charges are in writing. Recently had an issue with City Garage but they were man enough to admit their mistake and refund the charges. You cannot treat customers this way and expect to be around long.

Jovan Smith

I will NEVER return. The name "Christian Brothers" lured me to this company. I took my car there to get an estimate to repair the A/C. I was charged $50, which was expected. They quoted me over $1600 for the repair, also expected from a chain garage. On the way to the repair shop my heat light came on so I decided to have them check that out as well. They told me it would be another $50 to check it out, ok fine. About 30 minutes after authorizing the diagnostic, I get a call from the front desk person asking to come back in so they could break the BAD news to me. Once back in the building, the gentleman proceeds to tell me that my engine needed to be replaced and my total for the diagnostic was $116. For the record, my car does not smoke, sputter, hesitate to accelerate, or any other symptoms that would indicate the engine needed to be replaced. So, I got a second opinion (and paid another diagnostic fee). It turns out that all I needed was to full up my coolant. SMH never again.

Anonymous User

These guys were AMAZING!!! I took my car into another auto repair location prior to going to them, and Christian Brothers beat their price by nearly 1/2 AND performed more work. They were extremely courteous, and I even got a lift home when I left my car overnight. While there I listened to Christian music, always a plus for me, and I genuinely felt that they cared about ensuring they fixed my car. Finally, I had an issue with some warped rims for my car, and they helped me to find new rims and even provided me the name of someone who could replace the rims for me. Professionalism - WOW!!! Concern for the customer - WOW!!! COST/BENEFIT - AMAZING!!!! Definitely a REPEAT CUSTOMER!!!

Aaron Gano

These guys a crooks and liars! I thought I had a good experience with them in the past so when my truck was vandalised I had my insurance company send my truck to them. After having my truck for a week the quote they have me was $300 plus deductible over what my insurance was going to pay. Their explanation was a "parts maintance... for greese, bolts..." I asked my insurance company about this and they informed me this that they tried to negotiate the price of the parts and labor, but CB decided to charge me and not be honest about it. So I had it moved to another shop, didnt have any problems after that. "Christian" in name only! Dont go there, or at least get a second quote.

Jerod M

needed a repair done. Took it to them for a free estimate of the work. I was called with a quote about 3 times higher than what I knew the job should cost in a repair facility. If I had the time to do the job myself, I would and I could save more money. But the absolute absurdity of this estimate for the work that was needed is a very good reason why these types of businesses have a bad name. If you want customers $$$ you need to make fair estimates. Bullying a customer into doing it your way or no way is not anywhere in my business textbooks. Marketing 101 will tell you how NOT to represent the company/brand and this was a fine example.

Brittany Flocken

Its hard not to be skeptical about automotive places, but Christian Brothers Automotive is a wonderful company as they really do hold true to their values and stand behind their service with honesty and integrity. I highly recommend the Cedar Hill, TX location. I recently had an issue with an alignment and the CBA in Cedar Hill went above and beyond to correct the issue and make it right by re doing the alignment and replacing the tires. I consider this to be outstanding service! It has made me a Christian Brothers Automotive customer for life! I cant thank them enough for their help and service to their customers.