Firestone Complete Auto Care

1301 W Henderson St, Cleburne, TX 76033, USA

Address:	1301 W Henderson St, Cleburne, TX 76033, USA
Phone:	+1 682-202-7045
Site:	firestonecompleteautocare.com
Rating:	3.9
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–5PM Closed

Location

Photos 10

Reviews 23

James Stewart

Firestone Complete Auto Care (really ?), formerly Expert Tire, is more like Incomplete Auto Care. 4 years ago I had a full set of tires installed and also purchased the full service package for rotations, balancing, and road hazards. The tires are of good quality and preform very well but I ran over some debri in the road last week and needed one tire repaired so I decided to have the balancing and rotation done at the same time. The first item on the list of incompleteness was the fact they did not have the proper socket required to even start the job. The second item was when they told me they could not do the job due to condition of the lug nuts, (odd to me as they had no problem with the lug nuts when they sold me the tires). The third strike was their statement on safety, refering to the “bad lug nuts”, this is most interesting. Basicly they do not consider “safety” when there is a tire sale pending considering the lug nuts had only been touched by their technicians and were in this same condition when I drove off with a full set of new tires 4 years ago. I found another local tire shop to preform the services I needed at which point they pointed out a real safety issue, the wheel bearings on the wheel Incomplete Auto Care was working with is in very bad condition and they did not even mention anything about it. So much for genuine concern for customer safety. I recommend using any one of the numerous localy owned and operated tire companies that will give you honesty and integrity up front rather than lame incompetence. I did appreciate the young technician that appologized for not being able to take care of my tire service and told him it was not his fault, the manager was the one incharge of the mess. Unfortunately I could not leave less than 1 star.

Chris Galbraith

Incompetent staff and horribly RUDE and crooked management in Cleburne! This store needs a new manager or it will go out of business. This is a small town and it only takes so long before treating customers like theyre stupid will catch up with them. He was rude to us and the 2 customers ahead of us. He was lying through his teeth and tripped all over his words when I questioned him about the "thousands" of dollars of repair that he claimed we needed. Thankfully, we went to Crowley and found out that the Firestone there is awesome! We only paid $200 in Crowley to repair the car.

Justin Hopkins

Good prices on tires, oil changes, and a few other services. They are a little high on some things. The waiting area is decent, and the staff is friendly. They are generally very thorough when they go through your vehicle, which is a two-edged sword. They catch issues that you may have missed that need to be addressed, but their goal in doing that is to sell more services. They are a business, after all. That also means that they take longer to do things, because they take the time to check things you didnt ask or expect them to check.

Ashley Keith

Went in with scratchy sounding breaks just to find out I had really messed up everything down there by putting off having I looked at. They were honest about the work that needed to be done and what could wait until I got paid again. I was able to get in the road safely and at a price I can afford. Not to mention they were so understanding I had a 3 yr. Old who was getting ancy and wanted to play with everything!thanks guys yall are the best!

Glenn Ward

While traveling on vacation, a vibration developed which I correctly assumed was my tires. I left my family at the hotel and took the van to this shop because it was the nearest Firestone. Chris did a quick inspection and determined the belts were separating on my 2 rear tires (non Firestone brand). He replaced them with equal tires and even found a discount to help out. Very fast service on a very busy day. Thank you to the whole crew.

kacey scarlett

I made an appointment to get my breaks and roters changed because I was told by a different location that they needed to be done. The guys at this location checked everything and said that nothing needed to be done. They could have easily replaced them and took my money but they were honest and sent me on my way. I would give them 5 stars but I waited 45 minutes after my appointment time before they even looked at my car.

sqaimpy quose

Very friendly and professional. Will look for and find items that may or do need servicing other then what you came for, which can be helpful, but also appears to be a way to "pad up" their service income while they have you there. Very good to excellent service.

Daniel Sparks

Wife had an appointment at 12:30 and it took them an hour and a half to do a simple alignment. Then they wanna say that the front now needs camber bolts yet they are in green and the caster is out. This place is a joke!

Brian S

I like this place. Its a chain and some of their services are a little pricey, but I feel like the service is top notch. They dont BS you on what they cant do and will stretch a little to help you out when they can.

Daniel Herrington

The mechanic who serviced my vehicle (Wayne) found and fixed a lighting problem that three other shops, including a dealership, failed to repair. Excellent service and relatively fast.

anoymous

Took 3hrs for oil change but they did a good job. I recommend this place highly for maintenance. Donnie was a big help and was straight up about any questions.

Susie Hughes

These guys in Cleburne are honest & fair! I come all the way from Mansfield because of their reputation.

Gene Lathers

They made sure I had what I needed to get back on the road. Even when I couldnt afford it all.

Billy Warenskjold

Chris the manager solved my issue with my 2012 KIA Sorento. Very professional.

Zachariah Greggs

Great service! Just make sure to ask questions, and not act a meat suit, lol

Catherine E. Thomas

These are the best guys in Cleburne! Go see Danny or Jacob!

Allan Awtrey

Competent and completed work on time and within estimate.