Firestone Complete Auto Care

Address:	1100 W Davis St, Conroe, TX 77301, USA
Phone:	+1 936-242-0202
Site:	firestonecompleteautocare.com
Rating:	2.9
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 26

Reviews 29

Patty Kake

Went with Firestone Destination MT tires this time around. It took about 2 hours of wait time; which I expected. Left there with new tires & immediately felt a horrible vibration. Called back & spoke with John, he asked me to return; which I did the next day. The service tech came to me & told me the tires were adjusted a bit in their balance, but that I had a bent rim & he moved it to the back drivers side, thus causing my vibration. I told John I had no vibration before the new tires & they had to of done something wrong. He adamantly denied his guys doing anything wrong. Wouldnt even discuss anything with me to fix it. Got on a forum reviews about the tires & found the same scenario as mine. Took my vehicle to Discount Tire & they took it back to see if they could diagnose & dispute the bent rim. Those guys at Firestone had added an extra 1.30 oz weights on ALL my tires! Way more than required!!! AND I had NO BENT RIM. I had that put in writing. I drive out of there & guess what??? NO VIBRATION! HA! BIG DUMMIES AT FIRESTONE! HOW DARE THEM! NEVER EVER AGAIN!

Anonymous User

I am a female and I treasure a mechanic who will treat me right. Firestone had my business for quite some years for routine work like oil changes and tire rotations, but when my car started to really act up and I need to know what was wrong I got the worst run around from these guys. I could tell they were trying to scam me! I have vowed to never use another Firestone anywhere ever. They wanted me to get over $2000 worth of work done when another mechanic fixed my car for less than $150. I even cut up my Firestone credit car! Never ever go to these guys.

Jose M. Sentmanat

I went one day, talked to John, he gave me a quote on two types of tires for my car, I checked around and their price was comparable or better than others, I am tired of buying tires made by unfamiliar companies. The two types were one by Firestone and the other by Bridgestone. I called and told them what I had decided to buy, went early today and I was out in about 1 hour, the tires are excellent and I was impressed with the service and attention, this is a fine store and someone to trust.

Anonymous User

I recently took my vehicle for an oil change and tire rotation at Firestone in Conroe, Texas, and had really good service. James, the frontman, was really cordial and his technicians offered some comic relief--by singing Fergie and Beyonce. I had a fairly moderate wait time, a little bit over an hour. There were only three technicians on duty that Sunday, which put the wait time where it was but overall, a pretty good service station.

fawn the bee

Honestly, the customer service is great there. Besides that however, everything is over priced and they exaggerate the severity of what needs to be repaired. I went in to get my tires changed and came out with a bill of $3,216! I was told these were urgent repairs, but after seeing another mechanic, I was told different. Still a good facility though and at least they know what they are doing.

sbuttrflyy

Dont buy any tires with this company because they wont fit you in to rotate them EVER. Jeff would not even help me schedule an appointment and even kept trying to direct me to a location much further away. This went on for two months. Never spend money at a business that will not honor their side of a deal because they obviously dont want to do something that wont make them anymore money.

Santos Cuevas

I had a AAA tow truck take my truck there because I didnt have a spare tire. They wanted to sell me a new tire because "supposedly" it was not patchable because of a scrape it had on the wall. Took it somewhere else where they patched it for 10 bucks. These people think customers are idiots. Careful when you come to this place. Will try to sell you what you dont need Screw them

Cessna Pierce

I wish I could rate it a 0! I had a blow out on my way to church... The manager tells me the cheapest tire for my car is 246.00. Really for a midsize car. I guess he thought I was stupid. The lowest he could go was199.00, mind you the Goodyear tire he priced me was online for 108.00, so I went to Wal-Mart! Dont trust these people, not if you value your money

Anonymous User

I took my car in for a oil change at the Conroe, TX location and it took a while because they had forgotten about me. Then they told me my car needed all this work done to it which was a lie cause my mechanic friend checked it out for me. My sisters friend use to work there and he even told me theyre known to lie about repairs.

Stephanie Holbrook

Wish I could rate as zero. I stopped in with a nail in my tire and they said it couldnt be repaired and I needed to purchase a new tire. I left and went to Discount Tire... they fixed it AND didnt charge me anything for doing so. NEVER going to Firestone again!

Anonymous User

Went in for two new front tires and they tried to tell me if I did not replace all four it would tear up my transmission. And refused to sell me two tires until I filed a complaint and called the service department at the dealership and prove them wrong.

Travis Pelton

Great group of guys ! Needed some tires mounted on some expensive rims they were short handed that day and still took the time to do it right and quicker thank expected . I will be giving them my business in the future!

Kristen Goehl

I just needed one tire replaced, they got me in and out of there much faster than I expected! Excellent service, and my car drives amazing now! I couldnt be happier. Thanks, Firestone!

HIGH LEVEL

Over rated... not a great experience. The mechanic advisor Jeff, was hot and had huge hands and beautiful eyes. Looked like he needed a good vacation and massage with me.

Benjamin Reyes

Will never go again. You go in for a tire balance and come out with a 800 brake job. Nothing wrong with my brakes before i had my tires balanced

brett miller

Attempted to sell me multiple extra services without looking at my car. Overpriced service options. Look elsewhere for service

Janet Sonneville

Came in no appt late in day Geremy very helpful very courteous and got problem handled. This location always like that.

Tony Massey

Quick service, dropped my truck off early and alignment was completed before my appointment time.

Bertran Schultz

Great service by amazing staff. John has always provided honest and timely service and quotes.

rick wyliee

Slow service and when had oil changed they did NOT fill up all the way Now I need a new motor