Cypress Firestone / Cypress Automotive - Auto Repair

Reviews 3

CH

Chase Dizzie

About 4 or 5 years ago I brought my Galant here to have my radiator replaced (I know its been a while but it would seem as if they havent changed so I will add my input). I should have known better than to trust a Firestone for this kind of work but I was 18, fresh out of high school, and not nearly as knowledgeable about vehicles as I am now. I had used Firestones in the past to get regular maintenance done but never something a little bit more challenging. This particular location always had the best prices of any of the other locations or shops in the 1960 area so when they offered me an unbeatable price to repair my cooling system I jumped on the offer! Stupid stupid me. I left my car there overnight and came back the next day to be told that everything was ready and there were no issues. So I took my car home and then to work. On the way home from work later that night I started seeing a large amount of smoke pouring out of my hood. I looked at my temp gauge and saw it was skyrocketing towards "OMFG IM SO HOT RIGHT NOW". Worried and scared something was seriously wrong I pulled over on the side of the highway to not only see that there was coolant draining out of my radiator like a water hose and liquid coming out of a big crack on my engine. It looked serious but little did I know that would be the end of my Galant. I had a tow truck take my car the rest of the way home and then managed to cover up the crack a little and pour enough water in my car to drive it a few miles down the road to the shop. I told the guy at the front what happened and was then told that my head gasket had been cracked and that I would need a new one or a new car. I asked the guy why this had happened right after the radiator was put in and he told me that the radiator was not "pressurized" prior to being installed. He continued to state that they would take responsibility and fix the head but since I had purchased the radiator (OEM from OReilys who check the part several times) I was not covered under warranty and that I would need to pay upwards of $1000 to fix this issue now. Angry and sad, I let it go and decide to sell my Galant for parts and bought a new vehicle. However I loved that car and considering ever since that fateful day I have never taken my car to a mechanic again and have done every single repair myself by studying intense manuals, reading blog post, watching YT videos, and befriending car enthusiast I will wholeheartedly tell you that radiators are never pressurized manually or before being installed. As long as you seal off any open spaces or leaks and correctly put eveything together the cooling system does this automatically (Radiator, water pump, hoses). The mechanic most likely either rushed or unknowingly did not attach all of the hoses correctly rendering the radiator useless. This caused my engine to overheat and possibly a formed a mixture of coolant and oil (NOT GOOD!). The gasket already having taken so much finally gave in. What that guy said was a complete and utter lie to my face. I dont know how talented that mechanic is... but he clearly didnt know how to correctly do something that takes me, a computer nerd 30-45 minutes. Let this be a warning to all those who use Firestone, if its a job that cost more than $100 go somewhere else... no one at the shops are trained enough to actually fix these things no matter what they tell you. Go to a mom and pop shop, find a Meineke or Christian Brothers, or even better, pick up those tools and do it yourself. You will be amazed at the things you will learn and the amount of money you will save... also Im almost positive these guys are using either software or an email generator to create fake positive reviews. P.S. As you can see they are so upset at honestly written reviews that the owners even tried to defame reviewers characters with lies? To the owner(s) of the shop, enjoy your scam artist tactics while they last...

PO

Po Mon

so to reply to your response for my posting. first let me start off by saying that i never came in threatening, cursing, or using profanity at you. if that were so you would have called the police and had me escorted off the property. if we go be real lets be real. you would never talk to me on the phone, you would hang up or put me on hold. now im not going to speak on what i cant prove. when i returned to the shop for you to look at my car, my phone was recording, ( all due to you hanging up on me). it does not show you coming outside looking at my car, but it does have you stating that you will not drive my car. it shows your technician coming out sitting in a gray impala and you other tech walking right by my car, but no one looking at it. at the same time that im sitting outside recording im also on my second phone with the rep from the firstone corp office, all calls are recorded as we know and know where on that call nor my video am i using profanity nor threating you.the guy from the corp office called and ask you why wont you come look at the car. i informed the guy on the phone that i was recording and his words to me where no one likes to be recorded and i stated true but i doing what i have to do for my protection. so lets tell the truth espically when it can be proven. lets say you did look at it, it was not a look at situation, it needed to be driven or put back on the machine, looking dont tell you noting. now you never called me in the process of you working on my car to tell me that you ran into another problem nor did you tell me something was wrong with my transmission. when i came to pick up my car you still did not mention there was a problem with the transmission until after i left and called you back and stated that there was still a problem with the clutch. why would i pay 1363. for you to fix that and the transmission is about to go out, i could have got a new car before i just waste money like that. back to the paper work you never gave me any diagnostic nor any warranty paperwork as i ask for, but you did provide me with a receipt. im very educated and have a great job and i would not jeopardize my achievements where the laws would be called and i go to jail when i could do what im doing now, fight this to the end because i have plenty of proof. so please lets keep it real and honest here. may god bless you also

JA

Janica Moffett

DO NOT USE THIS LOCATION. FIRST LET ME START BY SAYING I ASK MANAGER FOR COPY OF DIAGNOSTIC WHICH HE REFUSE TO GIVE TO ME. CAR WAS TAKEN IN FOR CLUTCH TO BE REPLACED, CLUTCH STILL NOT WORKING AND HE WANTS TO SAY TRANSMISSION. WHEN I CALLED HE HUNG UP ON ME, WENT RIGHT BACK TO LOCATION AND HE REFUSED TO COME OUT AND LOOK AT MY CAR. REMIND YOU IM VIDEO AND VOICE RECORDING ALL OF THIS. I SAT OUTSIDE ABOUT 20 MINUTES AND NO ONE. CAME OUT. ASK FOR CORPORATE INFO HE SAY FIRSTONE. COM, CONTACTED THEM AND THEY WONT HELP BECAUSE THEY NOT. REALLY PART OF FIRESTONE. REMIND YOU HE STILL WILL NOT TALK TO ME OR TAKE MY CALLS. SO TODAY I RECEIVED A CALL FROM SOMEONE FROM FIRESTONE NAME KEITH STATING THEY ARE NOT PART OF THEM AND THEY ASK THAT I DO NOT RETURN TO THERE LOCATION. SO THEY MESSED UP MY CAR AND THEN ASK THAT I DONT RETURN TO THE LOCATION. NOW WITH THE VIDEOS AND RECORDED PHONE CONVERSATIONS THE MANAGER STILL WANT TO LIE AND SAY HE GAVE ME ALL PAPERWORK WHEN VIDEO CLEARLY SHOW HIM HANDING ME ONE PIECE OF PAPER. I TRIED TO. UPLOAD VIDEO BUT IT WOULD NOT ALLOW ME. PLEASE TAKE YOUR VEHICLE TO A DIFFERENT LOCATION. IM HAVING TO PAY TO HAVE CLUTCH REDONE, BUT ITS OKAY BECAUSE THE VIDEOS AND VOICE RECORDING IS ALL THE EVIDENCE I NEED. TO ADD TO IT HE REFUSE TO GIVE COPY OF WARRANTY. PLEASE SAVE SOME TIME AND JUST GO ELSEWHERE. IM REALLY APPLAUD BY THE HORRIBLE SERVICE BUT IM GOING TO FIGHT THIS TO THE END. I SEE WHERE YOU RESPONDED, CHElSEA A OIL CHANGE DOES NOT COST 1363.00 ON TOP OF I HAVE RECEIPT AND IT WAS PAID WITH WITH FIRESTONE CREDIT CARD

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