Keating Nissan

Reviews 3

CR

Craig Hughes

Steer clear and stay FAR, FAR away from this dealership and the General Managers, Mike Boston & David Le. Terrible communication from flow of info from Sales manager to sales rep. I worked out a fair deal for a 2016 Honda Pilot including the promise that the dealership would match or better my credit unions finance rate of 1.74%. The vehicle was delivered 2 months later, and we were meeting for the final paper work, I received a written email from the (sales rep) that they would shop around for the best rate using soft pulls and then pursue no more than 3 sources for the best rate to compete with my loan. Little known to me, the sales manager decided to "shop around" and hard pull my credit 11 times. When I found this out, the financial manager David Meyer said, ..."that was unusual and it usually only goes to about 3 max but it wont affect my score since I have an 849 FICO."... What!! Totally beside the point, it is the principle of the action of pursuing a rate that starts at 2.5 and goes to 2.15 ...what was the expected outcome??...to lure me in and force me to sign with them if they abused my credit score enough??..I expressed my concern and wishes that the original agreement was honored of matching or bettering my loan instead of ruining my credit inquiry score and not honoring the rate match deal we had in WRITING. All David could offer was an apology and an, "oops, our bad", attitude. Needless to say I would have left, but our lease was up and I had already waited for 2 months for the vehicle to be delivered. So we took the vehicle and I am now in the process of dealing with the credit unions and trying to clear my inquiry list from my record. My score only dropped 3 points but those 11 hard pulls will stay on my record for the next 2 years. I contacted my sales rep, who no longer works under Mike Boston, as well as the internet sales Rep Catherine Perales, to relay my concerns and frustrations to Mike Boston and David Le. To date, I have heard NOTHING from the Sales Manager or the General Manager, and they have avoided all contact including text, email and send all my calls to voicemail. Only a generic Thank You and this Yelp request have been received..ha..completely out of touch Reminds me of old school bait and switch routines. I am upset this entire deal happened this way, unfortunately, this is not the first Honda dealer that underhandedness and lies have occurred at. Had a different situation but unfortunate outcome at Sterling McCall a couple years ago, but that is another story. Do yourself a favor and use Streater-Smith as nothing more than a business who will match you on price and then use that info and go elsewhere to do your business. They are a very dishonest dealership. You have been warned!

MI

Michael Bean

WORST sales experience I have ever had!!! I contacted the dealership by phone and spoke with someone in sales. We talked about what I wanted and what the price would be. I came in during my lunch hour for my trade to be evaluated so I could finalize the deal after work. I had researched Kelley Blue Book and knew what I wanted for my car. Up to this point the experience was fine. My lunch hour came and went and I was still waiting for the trade evaluation. When the salesman finally came back he had terms that were not agreeable to me. I informed the salesman I did not accept his terms and I was late for work to please give me my keys. He told me the manager had them and went to get the manager. I followed him and observed him speak briefly to the manager. The manager came in and began to try to explain to me why they would not give me book value for my trade. I got upset and told him I did not care about the "why" I needed to get back to work. The manager turned to the salesman (who originally stated that he had to get my keys from the manager) and told him to give me my keys. The salesman had been lying to me all along. The next day the salesman called me at work, apologized, and proceeded to tell my why they could not give me book value for my trade and "if he could talk his manager into giving me a little more" would I do the deal. I started to explain to him what I was dissatisfied with and he interrupted me to tell me I was wrong, and explain some more about true market value. He told me to take my car to Carmax and if they gave me more than his dealership would match it. I told him I shouldnt have to go somewhere else and get their best offer. Again he interrupted me to explain how I was wrong. I tried to ask him if I was going to get to talk, but he continued to talk over me so I hung up on him. At this point not only will I not buy from their dealership, I am looking at other brands of cars. I cant stand a liar. **Update** 23 May 14 just took delivery of my new Honda from Honda of Spring. GREAT experience!! They were honest and gave me much more for my car. The salesman Ron Steptoe even went the extra mile and found a 1000 rebate I qualified for.

A

Anonymous User

My wife bought her used Honda CRV in 2010 before we got married. First off the car is a 2007 but it was labeled and sold as a 2008. Now this is not truly a big deal (except maybe adding money to the final sales price), but why was nothing said to her about it? Well lets fast forward to the present day. We now are married and have a newborn baby boy. A few weeks ago my wife brought her car in to get the oil changed as she always does when its time for regular maintenance. I was at work and was unable to go with her as I usually do. She went in got the maintenance completed and life went on as usual. A few days ago I changed her wiper blades to better ones for the safety of her as well as my newborn boy. I popped the hood and noticed that the fluids in the radiator and brake reservoir were low as well as the air cleaner box was not properly secured with all the metal clasps. This upset me because when I am at work my wife uses this vehicle and my baby boy is always with her. I took the vehicle to Streater Smith to address the issues in a very polite manner only to get the excuse from a smirking service employee that they do not top off fluids in the radiator or brake reservoir. The service employee still with a grin on his face said that the radiator stays too hot to check and that if the brake reservoir is low then the brakes are wearing down and need to be checked. I politely said thank you and have a nice day only because I did not want to argue with this employee that obviously does not want to deal with customers. Not once did he offer to even take a look at the vehicle or offer to have a tech look at it. Now if these fluids were low and as he said are due to other problems why did they not say that to my wife? We all know brakes are important and as far as the radiator excuse goes well I know that after two hours of waiting for the vehicle to be finished that the radiator is cooled enough to check. These are potential safety issues and yet they were not even noted on the receipt. Great service guys, keep up the good work. From now on we will seeking our service else where.

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