U-Haul Moving & Storage of Conroe
| Address: | 1305 Interstate 45 S, Conroe, TX 77301, USA |
| Phone: | +1 936-756-5489 |
| Site: | uhaul.com |
| Rating: | 3.7 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 9AM–5PM |
Location
Photos 1
Reviews 13
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Bryan Rasco
This place is completely unprofessional. We reserved a 26ft truck and were told that it would have to be picked up at the 242 location. Made a call the night before pickup and was then told that it would be at the I45 location. Showed up at the I45 location only to be told that the 26 ft truck sitting in the parking lot was reserved by someone else and that our truck was at the 242 location. Then called the gouhaul number and was told that they were not allowed to hold that truck for someone else and they should rent it to us. She also informed us that there wasnt a 26 ft. truck at the 242 location. The gouhaul employee then called the I45 location to inform them of this and they told her that truck was down for maintenance. So basically they lied. We then told the liar that we didnt want his truck and they would never get our business again. Stay away from the I45 location. Very unorganized ,unprofessional, and dishonest.
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Shannon Jolin
Worst UHaul experience ever. So going from uhaul to uhaul trying to find a truck after the first one said they had one but I get there it was gone, I get to this one and lucky me they had one. So I tell them I want it but Ill be back in a hour or two to get it because I had to pick up someone to drive my vehicle. Did all the paperwork left on my way. Get back 2 hours later Im good to go, return the vehicle 50 minutes before the time I picked it up and they charged me an extra day. What they didnt do when I first rented the vehicle was reserve it but in fact rented it as gone the first time I went there. And now they dont want to hear the situation just only that the paperwork showed a departure of two hours earlier not that they made a mistake on making the rental. The manager on shift was good with details but is a robot with no thought capability or care for that matter.
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Judith Gresham
I called on May 28 to see if I owed them money. The girl said I dont know I will look it up and call you back. She didnt call. The next Monday I called again to make sure I didnt owe. Girl on phone said no you have a refund coming. So I said I would pick up. I waited a few days and called back girl said yes have a refund I said coming to get it. Got there girl said no it was refunded to you credit card on May 27 2015. Upset that I drove from Houston and all concerned didnt give correct info. Spoke to manager who could care less about helping me then said he did not have a supervisor over him. I called 1888 go Uhaul. There I spoke to three difererent Customer service people who assured me my refund would be mailed. As of June 23 I still do not have it. I would not recommend this company. Possibly Budget Rental would have been a better choice.
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Erin Herd
Fine when we started, but ended up with extra charges, now they wont return my calls. We picked up U-boxes from this location and the people there were relatively helpful in getting everything set. The problem came after our 2 boxes had been shipped to our new town. I got an email with a receipt for charge for storage of a third box, with the receipted dated 2 weeks ago. I have been calling the location to get a refund, and without fail for 4 days my call is transferred to the Uhaul service center, and they just tell me I need to speak to the location. They send the manager a message and tell me hell call but he never does. I even got transferred to his voicemail, left a message, and have not received a call back after 2 days. Completely unprofessional and unhelpful.
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Don Ramsey
I been trying to get a trailer hitch installed at this location for several weeks now. I ordered the hitch and made an appointment for installation. They did call and cancel that install. I have now called them 5 times where no one can tell me anything about when the hitch might be in. They have promised to call me back each time and Ive never been contacted. They installed another hitch on another car for me some time ago and that installation was done improperly and had to be redone. The only other time I dealt with this store I also had a problem that took well over an hour to resolve in the store with the manager. Try to avoid.
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Jenni Pedro
We rented four of their large pod-like boxes for our move to the area. Even though we received confirmation from their driver that she picked up all four boxes, this location keeps billing us for one of the boxes. We have called multiple times, and each time they say that the problem has been fixed. Then, a few days later, we receive another bill. Im almost to the point of either getting the BBB involved or contacting an attorney. Do not use this location!
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Robert Timm
Getting a trailer hitch installed on my wifes SUV and have to wait for the install here at Uhaul. I have to say, the people working here are just fantastic to work with and have the best attitudes. They have already offered me coffee, are working with me to minimize my bill, and overall just seem to enjoy keeping the customer happy. I am really impressed.
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Annette W
Josh helped me out once again and Im very thankful to him and his friend Zach for all their help! ( Altho I know Josh never went anywhere.. Think I talked to him too ;)). If Im ever back in TX, maybe Ill say hi. Truck was nice, everything went smooth, I was hooked up and ready to go in no time. Thanks again!
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Knee Dragon
I reserved a trailer from here. these people really are top notch. Ive rented from uhaul more times than I can count and generally with the same mediocre experience. every employee here is on the same page about putting the customer first. wish I could say the same about corporate. Thank you Honey ;-)
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Jesse Young
Tonight is twice that I planned on stopping by on my way home to fill my propane bottle after a long 12 hour day. Twice I heard that the ONE guy that can fill tanks isnt there. Great, no shower, dinner, or heat for me! If your going to sell propane, train everyone to sell it! Poor customer service.
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Ant
I DONT LIKE THE MIDDLE MAN THAT YOU HAVE TO GO THROUGH. I NEVER RECEIVED A CALL BACK AND I NEVER RECEIVED MY RECEIPT THROUGH MY EMAIL LIKE I WAS PROMISED. BUT THE UHAUL STATION ITSELF HAD SOME OF THE BEST CUSTOMER SERVICE IVE HAVE IN A LONG TIME
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Robert Wynne
They are a propane refill station? Got there at 7am when they opened, only to find out there is only one person who could fill tanks and he was going to be in untill late in the day. Why would you only have one person and not everyone.
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Alison Torres
My husband and I were moving and this place is so easy to get what you need and has everything for moving plus we had to get a truck and we were able to leave our car there while we used it thanks guys you made our move so easy