A-1 Allstate Movers

Reviews 3

MA

maria medvedeva

I have over $16,000 worth of damage in my home. The moving company is refusing to claim responsibility / liability. First the company was hired to box my belongings. Items were missed from being packed; some boxes were half packed and rattling. Boxes collapsed once they were stacked due to this fact leading to items being broken. Second, on move out / move to storage day the 3 men crew was over 1.5 hrs late. The crew leader was experienced but had to constantly be distracted to help the other 2 movers properly disassemble items to move them. The driver of the van at one point swerved across 4 lanes of Hwy 290 traffic to exit for 610 Hwy when driving to the storage. The inexperienced movers stacked items inefficiently in the storage unit, requiring to start over. Wall art was not properly wrapped, at minimum I asked to fold wrapping paper around paintings. Furniture items were not shrink wrapped fully - only the dressers so the drawers were not sliding out. Sectional couch, leather ottoman, beds, bar, other items was not wrapped at all. Third, move from storage unit to my renovated new house was on Aug. 15th. Late again, a different 3 men crew came despite a request weeks prior to have the same crew leader and more experienced movers (original crew leader was the one to take my furniture apart and I was moving into a 3 story townhome). The new crew came with too small of a truck- required to go back to storage complex an additional time. The new crew came without any tools to reassemble furniture. I provide what tools I had, they are now stripped out. My newly renovated home is severely damaged - 1st floor concrete floor suffered visible drag marks / scratches; gouges, drag marks and holes in the new hardwood floors on 2nd and 3rd floors. 1st floor concrete has to be refinished, stairs leading to 2nd floor and the 2nd floor hardwood has to be sanded down and re-stained, 15+ wood planks have to be replaced on the 3rd floor. The stairwell walls from 1st to 3rd floor have to have drywall work, walls and trim re-painted from holes and drag / dirt marks from furniture being smashed around, other room walls damaged from items stacked against them unprotected. Furniture items all suffered light to severe damage - cracked and missing pieces of wood from furniture, paint stains from hitting walls, scratches / gouges on all furniture legs and tops of desks / dressers from being stacked badly, missing bolts and screws for reassembly, etc. The cloth sectional couch has greyed from being unwrapped requiring upholstery cleaning. I am missing 2 large glass top cocktail and end tables. My fridge (disassembled for the move) was not properly assembled - the freezer door is misaligned, door handles not screwed in, visibly dented on all the sides, the fan does not sit right and randomly whirls / clicks loudly, ice accumulates in mounds on freezer drawer / inside. The fridge water line was not properly reattached, trim and hardwood floor nearby suffered water damage. My great-grandmothers stone picture was broken in half (irreplaceable). For the past three weeks I have attempted to contact the claims manager at A-1 All State Movers. This manager is elusive and is not returning any of my attempts at contact. Last time I contacted the office and spoke with the main office manager, I was told "Well hon, you are just gonna have to send us an email. I dont know what to tell you". The A-1 All State Movers company office manager, has eluded that the issues Ive suffered is not their responsibility / concern. Per professional appraising company, I have $16,510 worth of damage/replacement value in my home. I have been ignored, treated unprofessionally, called names and told what has happened is my fault. My home was freshly renovated; my furniture was purchased new at prior home. The damage I have suffered with my household is due to A-1 All State Movers. The moving company is unresponsive and yet to claim responsibility / repair the damage.

CY

Cyndi Aid

Extremely dissatisfied.....I scheduled my move 1-2 months in advance. In emails to Marlon, I expressed several times I needed movers that were experienced with sleep number bed/flex base install/uninstall experience. On my move day, 2 men came that could speak only a little English. I tried to express my question on the sleep number bed and they were confused. The lead person got the office on the phone to which I explained about the sleep number bed. The office then told him what I wanted. They took my booklets and took the bed down from it, so they did not know how to do it to start with. So they moved me. There were issues with the bed going back up. but they finally got it to air up, I tested the head raise and then the foot raise. A few days after I found my sister was to have open heart surgery. She was in the hospital for 4 days when she passed away. Then we had funeral and other issues to take care of. I called Marlon in the middle of all this as I found when I raised both the head and foot at the same time, the middle was not correctly fastened to the base. He stated he would get the movers to get back with me, they were very busy since it was a Friday. I stated no problem I could wait until the next week, I would just not raise the bed until they came. He also stated that If I did not hear from him in a day or so to call back. I called 3 days later as I had not heard anything. He seemed to be upset that I called back and that after so many days it was difficult the get the movers back out. Yes, a few weeks had passed but it does not change the fact that the bed was installed incorrectly. He stated he would call them and get back with me. It is now a week later and I still have not heard from him. Now I have to pay someone to fix their mistake. While the movers were friendly and the rest of the move (not including the bed) was ok, Im very disappointed in A-1 Allstate movers. I will be moving again when my house sells and I will not be using this company again. The movers were not at fault but Marlon was since he did not make sure they had knowledge of the type of bed being moved. I would give no stars but in order to post you have to click at least one. Update: Sleep Number technicians just left, to fix my bed will be just over $500 dollars. This is an expense I did not need after funeral expenses for my sister. Thanks a lot for your so called knowledge of moving a sleep number bed. Cyndi Aid.

ES

Esmeralda Acosta

If I could give less than 1 star I would. Its been since June of 2015 when a claim was submitted due to damaged items. I spoke to Marlon who was curteous when I called to make the appointment but has been rude since I had issues with the move. I was referred to a contractor for the company which I was told today no longer works for the company. It has been a nightmare having this issue resolved since there is no one else I can speak to at this company other than Marlon. He cant tell me what the status is of my claim and said the only other person I can speak to is the owner of the company and the only way to get a hold of him or her is through correspondence. I feel ripped off and would NOT recommend this company to ANYONE. I had items given to me by my grandmother who is deceased. I didnt have any issues with the other company I used to move my belongings from Southeast Houston to Kingwood but had such a horrible experience with this one. He sounds hobest when you call but if you have damaged items take it from me it will be like pulling teeth to have anything done about it, his attitude will change. Dont learn the hard way.

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