Kwik Kar Oil Change & Service Center - Mockingbird

6065 E Mockingbird Ln, Dallas, TX 75206, USA

Address:	6065 E Mockingbird Ln, Dallas, TX 75206, USA
Phone:	+1 214-824-5545
Site:	kwikkarmockingbird.com
Rating:	3.5
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–5PM 11AM–4PM

Location

Photos 9

Reviews 10

Anonymous User

Worst service ever!!! I live in the neighborhood and my state inspection needed to be updated. Pulled up and the "manager" approached me. Really unfriendly guy and I had this feeling like I should leave but I ignored it. Big mistake. It took about 40 minutes for the state inspection. That seemed about right since there was one car ahead of me. When I get in my car I notice that they cut a section of another decal off. Why??? Also, the new decal looked like a drunk person put it on. I walked over and asked the manager to replace the decal. Clearly agitated he said no without even looking at it. I asked him to look at it and he said he didnt care then asked me if I wanted to fight about it while taking a step towards me. The woman next to me stopped arguing with the service guy she was talking to as they both looked to see if something was really going to happen over a state inspection sticker. I asked the manager to get out of my face and for a refund. I was denied on both accounts. Called and talked to the "owner" Art and he said that his manager would not act in such a way but if I had an issue with the decal to call the state inspection office. Ive had 17 previous state inspections and this is the first time Ive felt compelled to write about it. Do yourself a favor and stay away from this place.

Amy Hardin

Ive been going to Kwik Kar Mockingbird for at least 10 years. I have never had a bad experience there. The staff is always friendly and the mechanics talk to me and tell me what needs to be done and what can wait. I dont ever feel pressured to add more repairs than I need or can afford. I am never talked down to as a woman. And the service is always as quick as it can be, depending on how many customers were there before me. I got an engine flush and new oil, filter, and other fluid checks in about 15 minutes at lunch time on a Tuesday. I dont know if theyre the cheapest in town, but they do quality work. Probably the most honest car repair shop Ive ever used and Ive been driving for 30 years. I think they are a franchise and the owner and manager obviously do a great job hiring quality employees who care about their work. Cant say enough good things about them.

dunkie27

I had an unusual scenario there, that made me suspicious. Read the following and decide as you wish. Went to get my inspection done and and they asked me to park my car at the top left corner, out of sight. One man went up there to do something, no idea what. They then bought my car to the inspection area, which is surrounded by new windscreen wipers and failed me due to a tear in my wiper rubber. which now existed, about three inches long. Offered a new set to quickly clear my inspection. What they were certainly unaware of was I had literally just put new wipers on my vehicle. Anyway, I left and went to Valvoline on Abrams who are wonderful and they passed without even a comment on the wiper. Based on the information I have on hand, I am rating them a 1.

Sean Minehane

First time I ever dealt with them was 3 years ago when my car would not start after filling up with gas at the old Texaco just half a block east of them. Tow truck could not get there before they closed, so an employee walked over a portable jumper to start the car. Did not work, told me it might be the starter. Called back to the shop, got another employee over to PUSH the car to the shop, knowing they had to go through the light at Mockingbird and Skillman. Called me the next morning, confirmed it was the starter, and asked what I wanted to do. The price they quoted was very reasonable, with my car stuck they they could have gouged me but did not. Just had an issue with my car today, and where did I have it sent...back to those great guys!

Anonymous User

I wish I wouldve seen the prior review. I went to this place 9/2009 for my mother in laws car, vowed never to go again b/c of the unprofessional service and the "bully" tactics they tried, even despite the fact I told them no, politely again no, and then resorted to asking if they understood what no meant. 6/2010, almost a full year and a lapse of memory later, I pulled in to get my oil changed and quickly found out why I vowed to never return. Youre a service station, good service does not start with dishonesty and bully tactics. I live in the area and having shared this with a neighborhood friend, they noted similar issues when they went. NEVER AGAIN!

Matthew Clark

Went in today because I had a check oil light on my BMW, so my 1st thought was big money on a Sunday. So, I pulled in, and a gentleman named Mike came up and greeted me. He helped me run the BMW diagnostics and looked at my oil level under the hood. I was thinking, it seemed too soon for an oil change but wanted to be careful. Mike was awesome, he said , no worries, my model just burns a lot of oil and I did not need an oil change for $100. he simply topped it off for me. Mike was friendly, knowledgeable, and honest-- I will always go there now and make sure he is there-- 10/10 customer service experience.

James Patton

Im a guy who changes my own oil with fully synthetic and the best filters I can. But due to travel I had to submit and let someone else do it. I chose this place because it was near a friends house and have to say I was pleasantly surprised. Very nice people inside at the register and out doing the oil change. I of course got the 5w-30 fully synthetic and a vo-55 filter and the total after tax was approximately $76. Total in and out time was 15mins. Only reason for 4 stars instead of 5 was the cost. Thought it was a bit expensive.

Anonymous User

I have started using this location since my trusted mechanic Rojo moved here earlier in 2011. I have found the work to be reliable and quick. The waiting area is comfy. The staff are friendly. Their hours are convenient. I have not had any problems with oil changes done here, the inspection most recently conducted or any of the diagnostics I come in for from time to time. I will continue to bring my car back here as long as they have Rojo working for them.

Megan Polito

I have been to the Kwik Kar Mockingbird location 2 times now. The first time I had them fill a window chip on my windshield which turned out great. The second time I had my oil and filter changed and tires rotated on my 2013 Jeep. Both times the employees were extremely nice and helpful. The facility was very clean and you can tell they have recently done some updates on the store, including the restrooms. I will definitely be going back!

Anonymous User

I know three people who have had scam like experiences. One will ask you to fix something prior to passing your inspection. Second they will charge you synthetic oil prices instead of what you really requested. Third, the windshield scratch scam. I dont write reviews normally, but I felt compelled to share this with the East Dallas public. I would avoid this place.