Address: | 10702 Audelia Rd, Dallas, TX 75238, USA |
Phone: | +1 214-348-8181 |
Site: | lakehighlandsautomotive.com |
Rating: | 3.5 |
Working: | 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed Closed |
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Rosy Dodd
I went to Lake Highlands Automotive for an oil change. I usually go to major corporation for everything, but i wanted to support the local community. My experience at the place itself was great. However, after I left I noticed my car delayed more and more every time I tried to start it. Before I knew it, my engine started to smoke. I was very worried so I took it to the major corporation to have it looked at. Turns out, Brandon, the mechanic at lake highlands, failed to fully secure the cap and the oil FLOODED my engine. I was billed for cleaning, labor, and an alternator which came out to almost $600 dollars. I went back to lake highlands auto to request for them to reimburse me. I spoke to Reg Baker, the owner, and he REFUSED to pay it and claimed that 1, because my car had so many miles on it, the alternator needed to be replaced regardless. I understand what he meant, but age is not what ruined it- the oil was. 2. He said because I was not charged for oil by the major corp., proves that there was no problem. After a week or so I threatened a lawsuit directly to Reg. He said the only way he would pay it is if my bill from the major corp. had a charge for oil and the cap. How does that make sense? I even tried to tell him I dont want anything else, I JUST WANTED HIM TO PAY FOR WHAT IS HIS ESTABLISHMENTS FAULT! DONT GO HERE. Itd be one thing if the mechanic just made a mistake, but Reg did not take responsibility for it. Doesnt it make you wonder what else he wont own up to?
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Ana Rodriguez
I am usually not one to take the time to write a review, but I just had to write one for this place. If I could give this place a rating that is lower than a zero, I definitely would! I took my car here after my check engine light came on some months ago. They stated it was a sensor that needed replacement so I agreed to getting it repaired. I picked up my car, my check engine didnt come back on, I took that as a good sign. It wasnt until recently that my car started acting weird here and there, but my check engine light hadnt come on, so I decided to take it to another mechanic that I was referred to. I came to find that the sensor that had been "replaced" by Lake Highlands Automotive was never actually replaced. This place is a complete RIP OFF! I paid $60 for the sensor they told me they had replaced and they also charged me for a diagnostics fee and labor fee that totaled $150. I ended up paying a little over $200 for a job that was NEVER done. I decided to come to this place because of the good reviews I had read, but I completely regret it. Now my sensor was really replaced, and by half the price of what this place charged me. If you are looking for repairs, stay away from this place unless you want to be ripped off and lied to.
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Bryson Treece
My mother just took her old 96 Cherokee up there for an oil change and pan gasket to be replaced, but I told her to leave. They tried to take advantage of her being an elderly woman. Quoted $330 for the work, and 4-5 hours to complete it. They were not busy and had several mechanics sitting around, even joking about their uniforms being so clean because they arent doing anything. This is basic work. The highest price weve gotten yet by more than $100, by more than 1/3. Thats ridiculous. These people should be ashamed of themselves for trying to gouge an old lady like this on such a simple repair. The mechanic getting the job is charging more than $100 less, is ASE certified, and will be done in under an hour. Couldnt stop saying how easy the job is. The thing is, Im lacking the torque wrench and the desire to clean up a bunch of damned oil or else Id do it myself. Its an hour job at most with this vehicle! Even shady labor manuals only put it at 2 hours. Total Rip Off. And from the looks of other reviews, even when they do have a lower price, you get what you pay for.
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JLC C
Have taken my car here several times and have always had a good experience. Im not sure they are the "cheapest" place pricewise, but their prices always seem fair and their work is always good. Ive always had very honest dealings with them, and my husband now tells me "just take it to Lake Highlands Automotive" whenever there is a problem, because he trusts them too, and knows we wont be given the runaround. Hard to find a decent auto mechanic facility these days, but this is definitely one of them.
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Tye Rausch
I too paid for work that was never really done. A family-member in management helped me and sold me a used car from his property, but when I had problems (other mechanics said the OBD could not be read, and it would not be re-registerable in TX). I was avoided in 2 subsequent visits, and ended up donating the unfixable car to charity. A very expensive caper for a "reputable" place. I have not been back, but I hope they get it right.
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TrumpetSAE
This shop is full of honest, knowledgeable, hardworking, direct, and caring individuals. I come here because I know that the technicians here will find the problem without me having to worry about seeing them on a major network for scamming people.lol when this shop fixes my car, the repairs last. I will continue to consult with this shop for auto repairs.
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Wendy Terry-Andrade
They are very friendly and helpful. They fixed my Kias break problem fast and let me keep my car there until I could get someone to come with me to pick it up. Their work is awesome. My Kia hasnt driven this good in a very long time. Ill be coming here for all my car repairs from now on. Thanks guys for all your help.
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Kristin Jackson
They will quote you a price before service and tell you diagnostic charge goes towards service but once service is complete its a whole different story when it comes to price. I wont be going back here for any more car repairs of any kind. Not a trustworthy and honest place
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Greg Fowler
I have been using Lake Highlands Automotive for more than 10 years. Always friendly, quick, and generally have very good prices. They stand behind their work, and have provided great service. I highly recommend this shop!!
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Christina J
The few times that I needed to have repairs done this shop has been great! They have a good location, call me with an estimate prior to completing the work, and I have been pleased each time.
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Mike peters
Paid for work that was never done !!!! They were the cheapest around by a lot and now i see why !!! YOU GET WHAT YOU PAY FOR !!! AVOID THIS SHOP !!!
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Daniel Becraft
$95 to change 2 belts that I had already purchased elsewhere. Then argues to me that I should just do it myself. Piss poor attitude towards customers.
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Cc Reyes
BEWARE: Their employee, Brian, smelled of Marijuana and tried to grab my ass. Do not go here! They only hire drug addicts with criminal records!
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Traci Turk
Crew was rude and threatened to tow my car with only 24 hour notice. I was hospitalized on an emergency basis when he threatened.