Service King Collision Repair of NW Dallas/I-35

Reviews 4

BR

Brittany Gyger

Update: Unfortunately customer service is not something that is consistent here. Below is the majority of the email I sent to the customer service rep – “I dropped my Dads vehicle off on 4/28. It had damage to the right side of the body including the mirror and right rear tire. The tire had a slow leak that started after the car was stolen and subsequently damaged after my fathers death so Ive known about this leak since I retrieved the car from the police. I mentioned this damage to Dennis out front when dropping the car off because it wouldnt be blatantly evident until days later. After leaving my car there for 2 weeks I picked it up on 5/12. I have to say that Dennis did keep me updated of the repair status after they found out the return date would have to be extended due to significant damage to the passenger side window and this was no problem. When I was retrieving the car Dennis noticed that the V emblem was missing from the passenger door. A worker came out with the emblem in hand and placed it on the car by using his hands to measure the height of the emblem to match that of the one on the driver door. While this was going on the GM came out to thank me for the positive review I had written online. I wrote glowing reviews on Google and on Yelp and evidently corporate had seen one and sent it to him so he just wanted to thank me for my business. I drove off that day a little irritated about the emblem situation and hopeful that the man had placed it on appropriately, but obviously I couldnt measure it out in front of the shop that day and this was one minor mishap in the midst of everything else that went well. On Saturday 5/14 I decided to drive my Dads car to work for fun and while I was traveling to the hospital I received an alert that the back right tire pressure was low. I parked at work and figured I could handle this after my shift. By the time I left that day the reading was 24 psi compared to 31 psi of the intact tire. I notified Dennis via phone and text message at work on Saturday and he asked me when I could come in. I was supposed to work until at least 2pm this day, but the shop closed at 1 and wouldnt re-open until Monday. He made arrangements for me to come by and leave the car with workers in the back after the 1pm closing time, but I didnt feel comfortable with this and left work early to make it to the shop at 1250 and give the keys to someone in the office. Dennis asked me if I picked up a nail or something since the car was returned to me and I reminded him that this was an issue when I dropped the car off initially and I had only driven it one time after taking it home so no, this was not something I did. The car was looked at Monday morning and Dennis informed me Monday evening that it would again be available for pick up. I am a nurse and work 13+ hour shifts so I would not be available any time the shop was open until I had a day off. I had to take a Lyft ride home from the shop on Saturday and back to the shop today to pick up the vehicle. These bills totaled $18.82. When I arrived to pick up my vehicle today Dennis promptly pulled it around for me and motioned me outside. I asked him what Service King would be doing to correct the numerous mistakes and he ran back inside for a gas card he had forgotten about. He handed me a $25 gas card to Shell and I left. I do not feel like my time, trouble, or rides home were even remotely addressed during these exchanges. This was extremely inconvenient, not to mention emotionally draining given the circumstances. I was essentially told "were sorry" and given $6.18 for 1.5 hours of drive time and nearly 2 hours of missed work. Service King had weeks to make these repairs the first time and I even specifically mentioned the area that not obvious during my drop off.” After a series of emails I ultimately received a $100 gift card and never heard from anyone again. My intention was not to receive monetary compensation, but to receive customer service and they failed time and time again.

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Sai Kiran

In my lifetime this is the one of the worst service center I have ever been not just staff the general manager he is one of the useless guy I have ever spoke. I been this location last week met a lady I spoke to them very gently they were not able to resolve my issue and asked me to call on Monday. When I called them on Monday general manager Chris was on line he said he will get back to me the very next day but I have no response and then I called them today to check about it I got a lady on call and asked about manager but she said he was busy i told her that Im gonna visit the store in 5 minutes as I disconnected my call immediately I got a call from manager Chris and he was showing such a attitude he told me if I go to the store he will call cops I was like what the hell he told me that I was rude to their staff which surprised me and he was trying to cover his mistakes saying that he never told me to call me the next day and I really would like to talk some one who is really superior to him and I want to file a complaint on him I just dont want leave this issue just like that I really want to talk to his superior. If any of the service king superior or supervisor see my comment please reach me out ASAP or else I will definitely take this issue to my media for sure and I want an apology from that manager.

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Anonymous User

My car was broken into and I called several places to get quotes. This was the last place I called. After going in and seeing Todd Novara I got a quote for $306 (and change). I was told to pay half. He told me it might be a little more but only by $100 max. So he calls a few days later to tell me the part is in thats all he told me, no mention that the part was more expensive. I leave work early the next day to go get my window fixed. I walk in and he takes my keys and says hell get it fixed as soon as possible. Forty-five minutes later my car is ready. I walk up to the counter and this is where he tells me, "Oh, yeah its going to be a little more than I told you." Im thinking it was the $100 more he told me it might be. Okay, Ive budgeted for this. No, its $200 more than he told me. So now they have already replaced the window without telling me that the part is more. So long story short, they will give you a quote and then charge you way more than they promised and trick you by not telling you until its already too late. Please save yourself some time and money and do not go to this place. Especially do not deal with this guy.

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Anonymous User

I was refered to the Service King on Reeder Road because the one in Lewisville was booked solid. I was able to get in within one hour and the receptionist was polite and professional. Able was the adjuster who took my car. He went over the damage and since it was an insurance claim with USAA he expidited the repair. He called Enterprise Rental car for me and they sent someone over to pick me up. Able kept me up to date on the repairs via email and phone message. I dropped off the car on Tuesday at about 1pm, and Able called me on Friday at about 1pm to tell me the work would be done by 5pm. Able was out of the office taking another customer and when i arrived there was a little confusion about my trim and pinstriping. This was straightened out by Able when he got back. The car looks brand new, the work was completed 4 days ahead of when it was promised, and everyone in the office was very courteous and professional, especially Able. I would recommend using this Service King and especially working with Able. Great Job! Stephan G.

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