Service King Collision Repair of Park Cities

Address:	5115 Lemmon Ave, Dallas, TX 75209, USA
Phone:	+1 214-774-0574
Site:	serviceking.com
Rating:	3.4
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 16

Reviews 9

Anonymous User

Be advised that the initial estimate that you are quoted most likely extremely inaccurate. I was quoted $2,500 and 8 days and even asked if there was a chance of any significant increase, of course I was told "there could be a minor adjustment but not likely." However 2 days later (6 days left), they contacted my wife (secondary number) and explained that after more closely reviewing the vehicle that more work had to be done that was previously estimated and that the new quote was $4,200 and "thats with special discounts", she was told. After I spoke with them to get the cost back down and not to do certain work I was told that they would be able to get the cost back down. Finally the day that the car was estimated to be done after I called them I was told that the manager would not approve the changes that we talked about 4 days earlier because of his concern of the lifetime warranty. At this point, 8 days later, the car had still only had the bumpers taken off. You could have a great experience with Service King. I on the other hand had a pretty bad experience with them. Good luck.

henry w

Bad, went there to get in estimate on my car monday asked what insurance it was by said kemper. told me it would be in hour to get the estimate so it would be better to come back. called wednesday talked to someone told them i was there monday with the lincoln if they had my report ready told me to hold on sent me to in answer machine. so i drove up there then they told me they couldnt give me a report because it was with kemper insurance in they cant disclose that information so i asked him so yall pretty much just wasted my time and he repleid yea. so by any means if you go there dont tell them who you got hit by and that you just want a estimate or they will waste your time. thats who i planned to use to fix my car but just for the fact that they couldnt do there job i wont be useing them and wouldnt recommend any going there.Herbs paint and body people our more friendly and they dont waste your time. I was in and out with in 10 to 15 min.

Victor Holt

I made an appointment to get an estimate and get my car repaired. Came in a bit early. Roy Sanchez came out to look at my car, gave me an estimate. Told me that I wouldnt be able to leave my car there b/c the insurance wouldnt cover their labor rates. I called the insurance company and got someone on the phone and asked Roy to talk to them he said he was "too busy" and wouldnt be able to. The insurance company said theyd cover any and all damages/rates that deferred from their original estimate and all Roy would have to do was contact their appraisal department for a supplement. He refused. Took my care right around the corner to Harveys paint and body. Theyre price were dramatically cheaper and Mr. Harvey was fast and friendly. Dont even waste your time or gas going to Service King, theyre awful. Wish I could give them zero stars. Roy Sanchez has no business working in customer service.

Lady Dee

Watch out! So I go there looking to get a quote for this dent someone put on my car, the guy goes oh yeah well fix it easily no problem and take care of these other small discolorations for you too. I was like wow I better go with them. I went there looking to fix the dent the other guys insurance was paying for but service king said theyll throw in a perk and do a touch up on extra damage on my car even without asking them. Yay! So I finally get a day from work to drop off my car, my quote was now apparently transferred to another employee, strange but ok. This David guy is strictly about that dent. Now that I was reeled in, in the position where the rental is set up, I left work early to drop off my car. Apparently all that extra touch up business which I was not looking for in the first place was a " misunderstanding" . Watch out people, dont get falsely reeled in!

Anonymous User

I was filing a claim against Nationwide, so I didnt really care about the estimate. But the service and continual updates and contact were very good. I had some small scratches on the back of the trunk that were unrelated to the accident, they offered to try to help me buff them out for 40$ while they were doing the rest of the car. Turns out that they couldnt do anything because there was really bad paint job that was done to my trunk by some previous owner that I didnt know about. They didnt even charge me for the additional work that I was going to pay for. There was a couple day delay from the initial time estimate, but that was because my service writer wasnt totally satisfied with the way the paint had dried on my bumper, so he sent it back to the guys in the shop. 5 Stars for this location and their Nationwide guys. Great Service, Timing, and Very Helpful.

chris simmons

I took my car in this week to repair scratches on my door from a hit and run driver. Service King scheduled an appointment and I was able to drop my car off, get picked up by my rental service, and be done and back to work within an hour. Shea explained exactly what they were going to do and sent daily text message alerts as progress was made on my car. I really appreciated knowing how things were coming along. They actually finished a day earlier than Sheas verbal ETA and my door looks like new again! Cant ask for more! Ill absolutely be returning in the future!

mikka nanthasene

August 22 2016 i took my car to Roy Sanchez for side panel repair everything working fine when i dropped off but when i picked up on 26th car wont start because light were left on and battery completely drain because of that whole system die no audio no navigation nor phone and inside cover with dust ..all their said was we didnt do it.. we didnt touch inside the car repeatedly ...and not a damn thing i can do about it..their seems to have problem understanding my English but no problem taking my money...

Jordan H.

Went in to get a quote on fixing my front bumper. It was a pretty basic job as only the front plastic bumper was damaged. They did not seem to want my business. They basically told me to call a number for an appointment and come back later. I had just been to another place to get a quote, and they looked over my car and had an itemized quote printed out for me in less than 5 minutes. So I told the lady at service king no thanks and left. Who do you think is getting my business with service like that?

Rox R

Not very good service. I had been a customer for every type of body work needed on my vehicles. No need to go into detail but in my opinion if they hire service advisors like the one we had, I would not trust the entire facility. My husband has worked in a body shop previously in his career and knows what to expect and what should not be done and how customers should be treated. Consider this a warning for a possible bad service experience unless there are major changes in who they hire.