Huffines Body Shop

Reviews 6

MI

Michael Haynes

As soon as I get my car back. I will NOT visit this dealership again. My car (2015 corvette) has been in the bodyshop since 7/21 for some simple repairs (repaint hood and fenders, replace headlights and windshield) and is going on week 2 of delay because of poor workmanship from their bodyshop. I went to pick up my car last Monday 8/14 and it had many issuse.. Multiple seals were out of place, there were pits in the paint on the drivers side fender, the front lip that I had bought new for them to swap out when they replaced the bumper had clearly hit something (probably a lift) after they installed it, buffing compound that they used to buff the car was dried in crevices all over the car and a lot of it was in the vent on the hood, and the windshield was installed off center. Once I left the dealer that day, I of course left my car so that they could fix those issues. I was told itd be a few days.. I never hear any updates or see any email updates so I call two days later just to make sure they were making progress and see where theyre at and Im told theyre getting the last part in that evening and itll be finished the next day.. Well the next day comes and I dont hear anything so I call again and was told that theyre now expecting the part that day and it should be done the next day.. So then I call the next day and they tell me that they now realize the windshield was installed about 1/4 inch off center and theyll have to re-install and possibly replace it if it breaks (which can be typical when removing windshields) So the windshield ends up breaking and then they source another one locally.. (keep in mind, this is Friday 8/18) They tell me it should be done by Monday 8/21 or Tuesday 8/22 at the latest. Well I call them today and am told that the windshield they received from the local dealer had an issue and now they have to order one from GM and itll be Friday 8/25 at the absolute earliest. I understand things happen, but this is simply ridiculous. Ive had cars in my past at multiple body shops and have never experienced anything like this. The employees are apologetic but it feels like thats where it ends. It doesnt feel like theyre doing anything to really make sure Im taken care of as a customer. Theyre simply apologizing and throwing me back in the loop.

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Charles McDonald

My Dodge Charger was taken in for collision repairs (USAA insurance claim) very early March 2016. 24 hours from delivery, March 23rd, I was not kept informed that my car would NOT be garaged during a known hail storm (broadcast all over the news at 4pm that there would be widespread hail from 9pm-1am that evening). If I had been informed, I would have gladly come and picked up my car, garaged it myself, then brought it back the next day to complete repairs. As a result it suffered hail damage due to the incompetence of the body shop staff and their lack of planning. The body shop refused to take responsibility for the new claim that had to be filed, so now Ive got two claims against my insurance in less than 3 weeks - neither of which were my fault and one of them happened outside of my even possessing the car (the hail). To be fair, they paid the second claim deductible and they fixed the car correctly from what I can tell. Im still VERY mad that their incompetence and lack of caring about my car led to it being severely hail damaged while in their care and their custody. They knew better! I dont know if I will ever trust them again. They acted like it was no big deal when they first contacted me and left a message that it had been hail damaged at their lot and now I had to open another claim to get it fixed when it wasnt even fixed from the first claim yet. VERY unprofessional!!!

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Jeff Drum

The really strong hailstorm in the Murphy-Sachse area got my truck. I"m very pleased with how courteous Richard and Joey were at Huffines Body Shop. They have helped me get it back to like new. They worked with my insurance co to get everything covered right, and as soon as insurance covered something fairly, they did the work quickly. I learned that insurance cos try to debate what they cover, but Huffines stood up for me and made sure the insurance covered everything honestly. I was kept informed along the way too, which was awesome. The severe hail damage meant that it took some time to get all of the parts in, but Huffines as soon as they got them, did the work quickly. If you are looking for a place that will not just do it, but repair your vehicle right, you are at the right spot. My friends who did Service King and others are crying because those other shops along us75 dont do as good as work as Huffines did. Im glad I ended up in the right place with Huffines.

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Frank P

I tried the repair center because it was provided through the insurance. My Dodge Charger had gotten hit on the front fender. They had told me max a month. I was driving a rental car till it was in there. About half way in the month and there is a hail storm, they do not cover the cars or anything so the wait time was extended. Told me again about another month, I said fine then the insurance stopped paying because they were taking more and more time, 4 MONTHS LATER AND 2 HAIL STORMS LATER. My car finally comes out, and they not only went over the time they had told me but the hood, front fenders and roof of my car are not the same color theyre all different shades of the color theyre suppose to be and its very noticeable. Very disappointed. Would not recommend.

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Leia Pinchback

I am sitting here in tears because I have been out of my vehicle for over two months now. I dropped it off at the body shop on June 7th and was told it would take three to four weeks maximum. It is now August the 9th and the pick-up date was extended yet again. The pick update has been extended more than 5 times. I just want my car back. I dont want to drive rentals or borrow cars from other people anymore. The service advisor that I have been dealing with, Richard Schneider is very knowledgeable and has intermittently updated me on the status of my vehicle. I do like speaking to him but I dont feel like I will ever see my car again. If I ever do see my vehicle again, it sucks that I will actually have to pay these people something.

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San Led

My experience so far has not been all that good, Between Gieco and Huffines body shop they kept my car for over a month, and (Gieco said 7 days on repairs) the approvals were delayed and the machine quit during the job leaving my car in limbo to be fixed and when it was finally returned it was still missing a fog light. i called and asked when i could return for them to finish the job and that was a week ago, i guess i dont get my light back or fixed. they should pay my monthly car note for keeping it that long!!!

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